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AidanS

458 posts

Ultimate Geek


#142852 26-Mar-2014 16:44
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Hi,

Was on Facebook from my Auckland, Vodafone, ADSL2+ connection when Facebook chat suddenly lost connection. Upon a browser relaunch the entire of Facebook now won't load, giving me this error code in Chrome: "Error code: DNS_PROBE_FINISHED_NXDOMAIN".

I am using Vodafone's default DNS servers, and have pasted a TRACEROUTE below.

Tracing route to facebook.com [173.252.110.27]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms my.router [192.168.1.1]
2 7 ms 19 ms 6 ms be2-100.bras1ftc.akl.vf.net.nz [203.109.129.37]
3 7 ms 6 ms 6 ms be5-100.ppnzftc01.akl.vf.net.nz [203.109.129.38]
4 6 ms 6 ms 6 ms be7-188.ppnzftc02.akl.vf.net.nz.180.109.203.in-addr.arpa [203.109.180.226]
5 6 ms 5 ms 6 ms be8-188.ppnzftc02.akl.vf.net.nz.180.109.203.in-addr.arpa [203.109.180.225]
6 131 ms 133 ms 131 ms 10.123.80.13
7 134 ms 130 ms 130 ms ten-0-2-0.bdr02.sjc01.ca.VOCUS.net [114.31.199.137]
8 139 ms 138 ms 138 ms 206.72.210.161
9 * * * Request timed out.
10 191 ms 191 ms 191 ms 31.13.28.111
11 * * * Request timed out.
12 195 ms 195 ms 195 ms 173.252.64.189
13 * * * Request timed out.
14 * * * Request timed out.
15 195 ms 195 ms 194 ms edge-star-shv-13-frc1.facebook.com [173.252.110.27]

Trace complete.


Anyone having similar issues?

Cheers,
Aidan.



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hagrid
72 posts

Master Geek
Inactive user


  #1013297 26-Mar-2014 17:01
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Wikipedia is also completely down



AidanS

458 posts

Ultimate Geek


  #1013298 26-Mar-2014 17:03
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I'm temporarily switched to Google's DNS servers (8.8.8.8, 8.8.4.4) and this has solved the issue.

-A.

billgates
4705 posts

Uber Geek

Trusted

  #1013301 26-Mar-2014 17:05
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Yes down for me as well on Vodafone VDSL.




Do whatever you want to do man.

  



Gobit
40 posts

Geek


  #1013303 26-Mar-2014 17:14
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Yes, also a whole load of other sites "server can't be found".

Am on Vodafone 4G.

Problem goes away when I change the DNS server from 192.168.0.1 to 8.8.8.8 and 8.8.4.4

Cheers Gobit

Gilco2
1556 posts

Uber Geek


#1013304 26-Mar-2014 17:14
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lucky here havent had any problem. Vodafone ADSL




HTPC Intel Pentium G3258 cpu, Gigabyte H97n-wifi motherboard, , 8GB DDR3 ram, onboard  graphics. Hauppuage HVR 5500 tuner,  Silverstone LC16M case, Windows 10 pro 64 bit using Nextpvr and Kodi


johnr
19282 posts

Uber Geek
Inactive user


  #1013315 26-Mar-2014 17:46
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Service is now restored and issue was not DNS related and upstream from Vodafone

AidanS

458 posts

Ultimate Geek


  #1013351 26-Mar-2014 18:52
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johnr: Service is now restored and issue was not DNS related and upstream from Vodafone


Thanks for that. I guess changing DNS servers changed the route taken, avoiding the outage? (My best guess).


Cheers
-A.

 
 
 

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Beavis
159 posts

Master Geek


  #1013470 26-Mar-2014 22:15
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Hi. I am on Vodafone ADSL in Invercargill and I couldn't go to facebook and a number of other sites last night (25-3-14).
This morning it was OK, but tonight no go again. Don't really understand tracert results completely. This is what I get:

Tracing route to star.c10r.facebook.com [31.13.70.1]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 23 ms 24 ms 42 ms p2-max4.whn.ihug.co.nz [203.118.139.66]
3 31 ms 31 ms 31 ms te0-2-0-3.ppnzctp01.chc.vf.net.nz.182.109.203.in-addr.arpa [203.109.182.18]
4 31 ms 31 ms 31 ms te0-0-0-1.ppnzctp02.chc.vf.net.nz.182.109.203.in-addr.arpa [203.109.182.17]
5 191 ms 191 ms 190 ms 10.123.80.13
6 196 ms 195 ms 195 ms ten-0-2-0.bdr02.sjc01.ca.VOCUS.net [114.31.199.137]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Thanks
Peter.

qyiet
454 posts

Ultimate Geek

Trusted

  #1013600 27-Mar-2014 08:33
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Beavis: Hi. I am on Vodafone ADSL in Invercargill and I couldn't go to facebook and a number of other sites last night (25-3-14).
This morning it was OK, but tonight no go again. Don't really understand tracert results completely. This is what I get:

Tracing route to star.c10r.facebook.com [31.13.70.1]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 23 ms 24 ms 42 ms p2-max4.whn.ihug.co.nz [203.118.139.66]
3 31 ms 31 ms 31 ms te0-2-0-3.ppnzctp01.chc.vf.net.nz.182.109.203.in-addr.arpa [203.109.182.18]
4 31 ms 31 ms 31 ms te0-0-0-1.ppnzctp02.chc.vf.net.nz.182.109.203.in-addr.arpa [203.109.182.17]
5 191 ms 191 ms 190 ms 10.123.80.13
6 196 ms 195 ms 195 ms ten-0-2-0.bdr02.sjc01.ca.VOCUS.net [114.31.199.137]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
 


I'm adding my 2c because I got the same thing the last two nights.  Oddly my friend across town on VF DSL didn't.   I kicked up a VPN tunnel to Oz to work around the issue.  I'm glad to see I'm not alone here, and that VF is aware of it (the network status page wasn't really much help). 

The tracert is telling you how long it takes to get to each step on the way to the server star.c10r.facebook.com.   Line1 is your PC to your router in your house.  Line 2 is the your PC to the first stop inside Vodafone.   in this case p2-max4.whn.ihug.co.nz  the next two are routing within vodafones's network.  Then we cross the pacific I'd guess given that the latency goes nuts and we end up at an IP address in vocus.net.

Seeing as we are then not getting any further it's pretty safe to say that the issue is the link between vocus.net and wherever the next step is supposed to be.  Not definitive, but a damn good starting point.  So the best we can do is bitch at Vodafone about the problem, but to be fair it's not any of Vodafone's gear with the issue.  All they can do is bitch at Vocus, or whoever their upstream provider is.  





Warning: reality may differ from above post

Buzz Bumble
332 posts

Ultimate Geek
Inactive user


  #1013637 27-Mar-2014 09:09
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It's Vodafone hopeless network. I get the same issues with various websites via dial-up too and it's been going on for many months (if not a year or more) and hasn't be properly fixed by anything they do - sometimes it works, sometimes it timesout, sometimes it has major pauses but eventually gets there ... and yet other websites work perfectly fine. Facebook.com (I only use it to enter a few competitions), ComingSoon.net, MacRumours.com, AppleInsider.com, Stuff.co.nz, ... . :-(

johnr
19282 posts

Uber Geek
Inactive user


  #1013641 27-Mar-2014 09:12
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Buzz Bumble: It's Vodafone hopeless network. I get the same issues with various websites via dial-up too and it's been going on for many months (if not a year or more) and hasn't be properly fixed by anything they do - sometimes it works, sometimes it timesout, sometimes it has major pauses but eventually gets there ... and yet other websites work perfectly fine. Facebook.com (I only use it to enter a few competitions), ComingSoon.net, MacRumours.com, AppleInsider.com, Stuff.co.nz, ... . :-(


You are way off the mark as the issue was upstream from Vodafone, 100% out of our network more towards the Southern X

If you are having issues with dial-up 110% unrelated you really need to stop bagging the network all the time in every second post you do!

Every ISP has 3rd party upstream vendors, VodafoneNZ don't control the internet end to end around the world we don't own every single bit of fibre around the world, We can't stop roading contractors from chopping thru cables they should not

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