Cable down in Kapiti ?

Forums › One NZ (including Farmside) › Cable down in Kapiti ?

mattbush

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#143065 2-Apr-2014 14:00

Trying to call vf....but it's been ages so far

johnr

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#1017209 2-Apr-2014 14:16

No need to call issue is already getting looked into

mattbush

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#1017210 2-Apr-2014 14:16

Came back up...but was still on hold to call centre after 20mins....

mattwnz

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#1017227 2-Apr-2014 14:33

mattbush: Came back up...but was still on hold to call centre after 20mins....

If everyone is calling at the same time to find out if there is a problem, then you are obviously going to have to wait on hold for a long time. That would be the same with any company.

mattbush

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#1017363 2-Apr-2014 16:58

mattwnz:
mattbush: Came back up...but was still on hold to call centre after 20mins....

If everyone is calling at the same time to find out if there is a problem, then you are obviously going to have to wait on hold for a long time. That would be the same with any company.

Negative.....most Companies would put a message on their service advising of known outages....

Coil

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#1017580 2-Apr-2014 23:28

mattbush:
mattwnz:
mattbush: Came back up...but was still on hold to call centre after 20mins....

If everyone is calling at the same time to find out if there is a problem, then you are obviously going to have to wait on hold for a long time. That would be the same with any company.

Negative.....most Companies would put a message on their service advising of known outages....

What number did you call?

hio77

'That VDSL Cat'
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#1017582 2-Apr-2014 23:30

TimA:
mattbush:
mattwnz:
mattbush: Came back up...but was still on hold to call centre after 20mins....

If everyone is calling at the same time to find out if there is a problem, then you are obviously going to have to wait on hold for a long time. That would be the same with any company.

Negative.....most Companies would put a message on their service advising of known outages....

What number did you call?

hopefully the one that makes TimA do more work :3

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Coil

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#1017589 2-Apr-2014 23:56

hio77:
TimA:
mattbush:
mattwnz:
mattbush: Came back up...but was still on hold to call centre after 20mins....

If everyone is calling at the same time to find out if there is a problem, then you are obviously going to have to wait on hold for a long time. That would be the same with any company.

Negative.....most Companies would put a message on their service advising of known outages....

What number did you call?

hopefully the one that makes TimA do more work :3

Ghost busters?

mattbush

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#1017951 3-Apr-2014 15:44

TimA:
mattbush:
mattwnz:
mattbush: Came back up...but was still on hold to call centre after 20mins....

If everyone is calling at the same time to find out if there is a problem, then you are obviously going to have to wait on hold for a long time. That would be the same with any company.

Negative.....most Companies would put a message on their service advising of known outages....

What number did you call?

0800467272

Always get..we have exceedingly heavy calls...blahblah..although 20mins is quite good for VF

NikT

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#1017990 3-Apr-2014 16:31

mattbush:

0800467272

Always get..we have exceedingly heavy calls...blahblah..although 20mins is quite good for VF

Hey matt,

If you have any customer service or fault queries about cable, the best number to call is 0508 888 800 - this will have the correct messages on the IVR. :)

Cheers,

- Nik

Product Manager @ PB Tech

Smartphones @ PB Tech | Headphones @ PB Tech

mattbush

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#1018011 3-Apr-2014 17:15

cheers