I'm venting but I upgraded my plan a couple of months ago to the Entertain Pack due to worrying about data overages for internet. No issues there very happy with the data / phone service.
TV is another story, I have had issues with the TBox loosing data connection just gets that Lock symbol I have called before and had a service guy come out but it still looses data connection I end up fixing it its a connector / cable issue but when it dies and I'm not home the family can't watch the Sky Kids channels, this has basically turned the family off the T-Box and given the family and me of late are not using SKY I just wanted to remove that portion from the plan.
Its been over a year since I moved to Vodafone so though not a problem just carry on minus SKY but NOOO due to upgrading my package the clock has been reset on all my services WHAT!!!! so to turn SKY off I need to pay Vodafone $199.00 dollars.
This to me is highly underhanded slipping in a global renewal. I apparently was told about this but maybe I wasn't listening to the small print about the SKY clock reset as I just wanted my data increased wasn't thinking TV.
I'm VERY unhappy.
To the point I may just can the lot and go with VDSL from another supplier, and let Fair-Go know.