Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




What does this tag do
1024 posts

Uber Geek

Subscriber

# 143212 7-Apr-2014 08:27
Send private message

Went around to one of my work colleagues house on Friday evening as her husband is overseas and the wireless router seemed to have lost its settings.
I waited on the phone then for 30 minutes before my call was answered by the wrong department (apparently I needed to say 'technical support' instead of 'cable broadband'). I then waited for 40 minutes before giving up and going home. She called Vodafone back later that evening, on hold for 2 hours. I told her all she needed to get was the public IP address that needs to be set in the router for cable broadband, yet the CSR wouldn't give it to her without diverting from their standard troubleshooting steps which we had both gone through separately anyway.

If someone from Vodafone is able to call her with the IP address she needs would be fantastic.

Create new topic
BDFL - Memuneh
65304 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 1019737 7-Apr-2014 08:50
Send private message

I have a SMS problem in my mobile account but I won't call their help desk. I can imagine suggestions such as turn phone off and on, try another handset, ask people to send SMS, send to yourself, etc. I know what the problem is but just thinking they will go through this hellish experience takes my breath away.

Oh and the wait.




19282 posts

Uber Geek
Inactive user


  # 1019740 7-Apr-2014 08:53
Send private message

freitasm: I have a SMS problem in my mobile account but I won't call their help desk. I can imagine suggestions such as turn phone off and on, try another handset, ask people to send SMS, send to yourself, etc. I know what the problem is but just thinking they will go through this hellish experience takes my breath away.

Oh and the wait.


Your FaceBook SMS issue is outside of the Vodafone NZ network and I have emailed the 3rd party company that route the SMS the details

John

 
 
 
 


1608 posts

Uber Geek

Trusted

  # 1019820 7-Apr-2014 10:49

Hi jnimmo,

 Which number were you calling? Flick me a private message with the account number & I'll get it sorted. :)

Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones




What does this tag do
1024 posts

Uber Geek

Subscriber

  # 1019825 7-Apr-2014 11:01
One person supports this post
Send private message

Just managed to get it sorted thanks Nik - I must have called a different number this morning because I hadn't got the option for a callback last time we tried
Think I called the number for TelstraClear customers on Friday but 0800 438 448 this morning

Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30


JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59


Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34


NZ Police releases public app
Posted 8-Jan-2020 11:43


Suunto 7 combine sports and smart features on new smartwatch generation
Posted 7-Jan-2020 16:06


Intel brings innovation with technology spanning the cloud, network, edge and PC
Posted 7-Jan-2020 15:54


AMD announces high performance desktop and ultrathin laptop processors
Posted 7-Jan-2020 15:42


AMD unveils four new desktop and mobile GPUs including AMD Radeon RX 5600
Posted 7-Jan-2020 15:32


Consolidation in video streaming market with Spark selling Lightbox to Sky
Posted 19-Dec-2019 09:09


Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32


Vodafone 5G service live in four cities
Posted 10-Dec-2019 08:30


Samsung Galaxy Fold now available in New Zealand
Posted 6-Dec-2019 00:01


NZ company oDocs awarded US$ 100,000 Dubai World Expo grant
Posted 5-Dec-2019 16:00


New Zealand Rugby Selects AWS-Powered Analytics for Deeper Game Insights
Posted 5-Dec-2019 11:33



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.