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68 posts

Master Geek
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Topic # 143368 12-Apr-2014 13:49
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Would someone on VFX be able to do a test for me and see if you can dial 00800 7666 7666 (Apple Support)?  When I dial it, I get a recorded message saying it's not a valid number

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Ultimate Geek
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  Reply # 1023980 12-Apr-2014 14:12
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I suspect they have that number wrong on their website. Certainly doesn't work for me.

 


From Wiki: Toll-free numbers begin with 0508 or 0800, usually followed by 6 digits (some numbers on 0800 have seven digits)



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Master Geek
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  Reply # 1023981 12-Apr-2014 14:14
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It's certainly correct, although it is odd.  I can dial it fine from other phones, like my Vodafone cell phone

 
 
 
 


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Uber Geek
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  Reply # 1024045 12-Apr-2014 16:41
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dimsim: I suspect they have that number wrong on their website.


Not correct. They have been using that number for end user support from NZ for 13 or 14 years.

It doesn't go through on VFX when I tried though...

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Uber Geek
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  Reply # 1024070 12-Apr-2014 17:32
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dimsim: I suspect they have that number wrong on their website. Certainly doesn't work for me.
From Wiki: Toll-free numbers begin with 0508 or 0800, usually followed by 6 digits (some numbers on 0800 have seven digits)


It's not the wrong number.

+800 is the UIFN range for international toll free.

 

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Uber Geek
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  Reply # 1024077 12-Apr-2014 17:56
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Its def a valid phone number, I had to ring Qantas once using a 00800 number

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  Reply # 1024078 12-Apr-2014 18:00
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I just checked from home and it's not working on VFX.

Similar issue happened many years ago..http://www.geekzone.co.nz/forums.asp?forumid=65&topicid=11655



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  Reply # 1024079 12-Apr-2014 18:07
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I tried this a few weeks ago as well from both a 2talk voip, POTS, VF cell, telecom cell and got invalid number for all of them.

Managed to get a call back from apple and advised them, but the insisted that it's correct and valid

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  Reply # 1024080 12-Apr-2014 18:09
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I haven't called for several years, but as a workaround it used to be possible to call the Apple Store instead (0800 692 7753) and have them forward you to AppleCare.

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Uber Geek
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  Reply # 1024105 12-Apr-2014 19:16
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Yeah if you ring 0800 My Apple it can put you through to technical support



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Master Geek
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  Reply # 1024113 12-Apr-2014 19:29
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I called VFX a little after seeing a few replies on here and they confirmed it as an issue and plan to get a fix for it next week.  I did see that historic post during some Googling so I guess something broke again.

I did manage to get through with my free 2talk account though.

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Master Geek
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  Reply # 1024174 12-Apr-2014 21:07
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gregmcc: I tried this a few weeks ago as well from both a 2talk voip, POTS, VF cell, telecom cell and got invalid number for all of them.

Managed to get a call back from apple and advised them, but the insisted that it's correct and valid

Working fine from Prepay and On Account Vodafone mobiles just tested.




 


266 posts

Ultimate Geek
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  Reply # 1024784 14-Apr-2014 11:19
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Chasing this upstream, will let you know once we hear back. Seems to have stopped working around end of February.

266 posts

Ultimate Geek
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  Reply # 1025450 15-Apr-2014 10:53
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This is working again now, please re-test and let me know if you still have issues.

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Ultimate Geek
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  Reply # 1025458 15-Apr-2014 11:10
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Working for me (on VFX), although I haven't tried to call the number prior to today



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Master Geek
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  Reply # 1028003 20-Apr-2014 00:51
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grudge: This is working again now, please re-test and let me know if you still have issues.

Yep, working all good now.  Thanks!

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