GPRS problems 27th / 28th June!!!

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James_

37 posts

Geek

Topic # 14337 28-Jun-2007 16:25

Is anyone else experiencing GPRS problems?

We have been having problems connecting to GPRS today and yesterday. We have hundreds of devices not being able to connect and being disconnected once connected.

This has been intermitant over the past 2 days but is especially bad right now 16:00 28th and yesterday 18:00 27th June.

Vodafone admit to having upgraded GPRS capacity last night but apparently no one else is reporting problems.

devices are both wavecoms and motorolas so presumably not phone related.

SIM seem to be unable to authenticate onto public APN. It appears that GPRS link is activated successfully but immediately kicked off due to failed APN or SIM registration.

Anyone else having any problems related to GPRS?

James_

37 posts

Geek

Reply # 76198 28-Jun-2007 16:29

ps. Also experienced a problem on a nokia phone. Tried lots of different SIMs. Locations all around the country.

James_

37 posts

Geek

Reply # 76201 28-Jun-2007 16:43

UPDATE: This is only a problem on the public APN. Everything appears to work fine on private APN.

grant_k

3539 posts

Uber Geek
+1 received by user: 125

Trusted

Reply # 76202 28-Jun-2007 16:45

I used GPRS quite a bit last year, and encountered problems like you are having. Had to call Vodafone's Tech. Support on more than one occasion, because I couldn't authenticate, or once authenticated, couldn't get connectivity to the internet.

The people I spoke to weren't very helpful at all. Responses along the lines of:

1) Tech. Support are closed now, I'll send them an e-mail and they'll get back to you.

2) When I finally did get through to Tech. Support the next day: We are having some problems with overloading, suggest you try again later.

With that in mind -- and because of the poor coverage of Vodafone's 3G network -- I decided to give Telecom EV-DO a try this year.

The results were brilliant, in fact so good, that I am signing up for Telecom Mobile Broadband as I write this.

It REALLY IS mobile broadband that works as claimed just about anywhere I tried it.

Vodafone have had many years to get the reliability of their network sorted yet it seems it is still a work in progress. Witness the following:

1) Text Messaging inoperative at New Year
2) The "PIT STOP" nonsense where you couldn't get any answers out of any of their systems: Web Site, 777 Automated Service or Call Centre.
3) Mystery Creek Fieldays where the local Vodafone Base Station was down for most of one day.

When Telecom have their GSM/EDGE/HSDPA network up and running, I will look seriously at porting over the mobile numbers of our whole family (5 handsets).

James_

37 posts

Geek

Reply # 76203 28-Jun-2007 16:54

UPDATE: The problem is only occurring on the APN www.vodafone.net.nz direct.vodafone.net.nz is OK

Perhaps a problem with the Optimiser???

James_

37 posts

Geek

Reply # 76275 29-Jun-2007 08:42

My current theory is that the optimiser is getting congested when all the new 3G customers fall back to GPRS if they can't connect to 3G. I'm going to try and prove it is the optimiser and not the apn by running our application on a different port next time we experience the problem. (My understanding is that the optimiser only runs on port 80 of the www.vodafone.net.nz apn)

ch0cb0mb

21 posts

Geek

Reply # 76628 2-Jul-2007 18:27

i too been havin problems with my gprs. Then it was working fine and today i found out its not working again. The problem is it works on my other simcard with the same settings but not on my current one im using

cuteangelika

7 posts

Wannabe Geek

Reply # 79109 21-Jul-2007 14:06

oh no!!!!why o why did i read this post just now?

i had to hard-reset my phone thinking it's because I mucked up my connection settings.. oh well. no use crying over spilled milk