I have just moved from Ihug to VFX HSI Flood. I was getting about 800-900kbps with Ihug on an old 3.5mbps plan. I was expecting to see a bit of a change on flood and I got a nice increase in upload speed to my router but download was still about 800-900kbps. This was driving me insane but I didn't really want to bother Xnet to much with my issues as I was still operational. I thought I had nothing except my modem attached to the phone ports in our house but after looking behind the TV for somthing I noticed the sky box had a RJ11 connection to the phone outlet. I removed this and Bam the speed has shot up from 900 to 3700 down. I restarted the router and then checked connection again and speed was still good. I then replugged the skybox into the phone line and it slowed it right back to 900k again. I will have a chat to sky in the morning to see what they say about this issue. If anyone else is experiencing this issue it may pay to try removing the same cable then testing again.
Also want to say a massive thanks to VFX Wordxchange. It's so nice to finally have a company that appears to be trying to make an effort for the customer rather than a big company that couldn't care less about the customer and is just trying to make a buck. Your customer support is awesome, getting connected was impressively quick. Ideas like only paying for data you use and recieving a discount regardless if you have tolls with them all reinforce a great attitude toward the customer. As long as you keep up all the great work I will keep on recommending you to others.