Vodafone cable internet

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EviLClouD

191 posts

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#143652 22-Apr-2014 17:53

Hey, i've been on telecom adsl broadband for years and never had any problems. I always get consistent speeds around 11-12Mbps according to speedtest. Reliability is great with no recent downtime that i can recall.

However im thinking of switching to vodafone cable 50Mbps plan since its similar pricing for faster speeds.

Thoughts on vodafone switch? What are your experiences?
Or should i hold off and wait for fibre to be installed at my property?

Im from wellington if that makes a difference.

Thanks in advance.

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#1029266 22-Apr-2014 17:57

Could you add the word ' cable ' to the thread title?

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Coil

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#1029277 22-Apr-2014 18:21

Thread on VF Community. Question answered here clearly.
http://community.vodafone.co.nz/t5/Broadband-landline-packs/Vodafone-cable/m-p/122513#M7105

I am assuming your after a user experience.
Good to know your in Wellington. If anywhere else except Christchurch i wouldn't think Cable is the option for you.

freitasm

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#1029280 22-Apr-2014 18:26

Vodafone cable is consistently good, rating well in independent tests such as TrueNet. It will be no doubt a huge leap from DSL broadband. Note that you will need to have a router capable of higher speeds otherwise you limit yourself.

Depending on where you are UFB may be planned for much later. It seems Chorus has decided cable areas are a lower priority - cable is actually pretty good when compared to fibre.

Vodafone cable also is known for its transparent proxy, which from time to time seems to get in a state of confusion and needs a kick in the backside to start working again. You will know it's happening when your international speeds get very low, a lot of people complain about it and Vodafone support doesn't know what's going on

* The last paragraph was in a joke tone, but it does happen from time to time, I'd say at least once a month and after a few complaints here on Geekzone and Twitter things come right again, until next time.

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EviLClouD

191 posts

Master Geek

#1029300 22-Apr-2014 19:03

TimA: Thread on VF Community. Question answered here clearly.
http://community.vodafone.co.nz/t5/Broadband-landline-packs/Vodafone-cable/m-p/122513#M7105

I am assuming your after a user experience.
Good to know your in Wellington. If anywhere else except Christchurch i wouldn't think Cable is the option for you.

Yep i started that thread. Though all those replies were from employees, so i was kind of hoping to gauge from a consumer perspective on their service.

heavenlywild

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#1029303 22-Apr-2014 19:09

I am much like the OP, looking to jump ship to Vodafone cable from Telecom. Never had issues with Telecom but with the $30 discount on offer for those on On-Account mobile plans, I am keen as. Plus at the moment Vodafone is giving 2 months free usage for new connections.

Keen to hear from other users in regards to their experience.

Shoes2468

768 posts

Ultimate Geek

#1029354 22-Apr-2014 19:42

freitasm: Vodafone cable is consistently good, rating well in independent tests such as TrueNet. It will be no doubt a huge leap from DSL broadband. Note that you will need to have a router capable of higher speeds otherwise you limit yourself.

Depending on where you are UFB may be planned for much later. It seems Chorus has decided cable areas are a lower priority - cable is actually pretty good when compared to fibre.

Vodafone cable also is known for its transparent proxy, which from time to time seems to get in a state of confusion and needs a kick in the backside to start working again. You will know it's happening when your international speeds get very low, a lot of people complain about it and Vodafone support doesn't know what's going on

* The last paragraph was in a joke tone, but it does happen from time to time, I'd say at least once a month and after a few complaints here on Geekzone and Twitter things come right again, until next time.

What he said, but I find the transparent proxy issues very frustrating and sometimes it is so bad the only way to use the internet is using a VPN and the issue can sometimes last a day or two.
Depending on how long you will be waiting for ufb I suppose it's the deciding factor on if it is worth it or not, but if ufb its going to be 12months or more away and you could use the extra speed go for it.
Ps of you do upgrade your router and you want to future proof for ufb make sure it can do Vlan tagging on the wan port

NonprayingMantis

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#1029358 22-Apr-2014 19:44

heavenlywild: I am much like the OP, looking to jump ship to Vodafone cable from Telecom. Never had issues with Telecom but with the $30 discount on offer for those on On-Account mobile plans, I am keen as. Plus at the moment Vodafone is giving 2 months free usage for new connections.

Keen to hear from other users in regards to their experience.

You know that telecom has basically the same $30 discount for naked offer right?

mwh

43 posts

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#1030759 24-Apr-2014 18:28

The proxy has been a lot better lately. Notably `telnet 198.51.100.3 80` works properly now, so they've done some actual work on it post-acquisition.

Yabanize

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#1030769 24-Apr-2014 18:52

Thedisappointing thing is it only has 2mbs upload

Sideface

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#1030772 24-Apr-2014 19:22

I live in Wellington and have been on VF high speed cable for a year - initially on 130/10 Mbps, then 50/2 Mbps down/up (to save $30 pm).
I have always got the full advertised speeds, with very few outages. The highest data cap option is now up to 500GB.
The only problem with 50/2 is the upload speed - if I am downloading at 50 Mbps, it is almost impossible to surf the net simultaneously, as the upstream is saturated (no such problem with 130/10).
I have no links with VF (except the cable).
Recommended.

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garbonzai

314 posts

Ultimate Geek

#1030776 24-Apr-2014 19:33

Had for a while, had xdsl before, is far better on cable,

more consistent speeds, have 15mb down & 2mb up, always achieves my paid for speeds even at peak times (don't know about 50mb plan),

connects really quickly if you power on/off modem (unplug etc),

have lost connection the odd time right on midnight, so presume it was scheduled maintenance, never went down for me in any of the earth quakes here in CHC.

Don't know much about this "proxy" thing, have had to refresh screen to get a you tube video to play now and then on PC, but never have this problem with Android phone or Android media box, so ??.

Have always had good experience with there customer service (no I don't work for any telco or IT company).

They now charge a 2% credit card payment fee and a $10 late payment fee if you don't pay by due date eg: 1 day late, but these can be avoided, might charge for posted invoice now?? don't know.

My only gripe is there is no "peace of mind" (capped data plans) in the cable plans for data over usage, you are charged in extra 2GB blocks, no bulk addon or stop/throttle to choose from, so you have to constantly monitor and worry about data usage and hope a massive bill does not happen, (not yet) so could be costly if you have teens or have a download loop or nasty in PC, DOS attack or something??. (they have 500GB plan now)

You get a fixed ip address and it's very stable and suits VOIP well.

my 2 cents

freitasm

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#1030797 24-Apr-2014 20:28

Yabanize: Thedisappointing thing is it only has 2mbs upload

Depending on the plan. I have 10Mbps upload.

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freitasm

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#1030798 24-Apr-2014 20:30

garbonzai: You get a fixed ip address and it's very stable and suits VOIP well.

We have two VoIP lines here at home, plus four PCs, two tablets and a couple of smartphones. We stream and download movies (Netflix, Amazon, iTunes), and download quite a few large files (MSDN, Technet stuff). It's pretty fast overall. When we moved houses we made a point of buying in an area with cable.

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timmmay

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#1030831 24-Apr-2014 21:29

I moved from VF cable because it goes out in a power outage. DSL and fibre can continue to work, so long as you have a UPS or similar.

I was with VF cable for years. Speeds were good, routing was rubbish to Australia and Asia (160ms ping instead of 40ms on Snap), customer service was variable - tech guys were good, general customer service was slow and difficult to deal with. Not sure you're going to get much of an advantage switching tbh, and you'll have holes drilled in your house and such. I'd wait for fibre - which I have, and it works well. It's nice having 10Mbps up, 2Mbps up was a pain given I'm a photographer with an editor overseas.

mattbush

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#1031007 25-Apr-2014 11:37

timmmay: I moved from VF cable because it goes out in a power outage. DSL and fibre can continue to work, so long as you have a UPS or similar.

I was with VF cable for years. Speeds were good, routing was rubbish to Australia and Asia (160ms ping instead of 40ms on Snap), customer service was variable - tech guys were good, general customer service was slow and difficult to deal with. Not sure you're going to get much of an advantage switching tbh, and you'll have holes drilled in your house and such. I'd wait for fibre - which I have, and it works well. It's nice having 10Mbps up, 2Mbps up was a pain given I'm a photographer with an editor overseas.

Agree here.

Vodafone seems hellbent on getting every last penny out of its customers. Customer service has got so bad it almost doesnt exist. However, they are all probably the same these days.

Fibre will be the future, but if you cannot get it cable is next best. Unsure on VDSL.

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