Problems connecting to overseas ssl sites Vodafone cable network

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happyfunball

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#143829 28-Apr-2014 21:34

I've noticed a strange and frustrating problem when connecting to SSL sites on Vodafones Wellington cable (formerly TelstraClear) network. I can't seem to connect to any of our (work) network appliances via ssl anymore. If I switch to tethering my Telecom 4G mobile, suddenly everything works (and the internet seems much, much faster overall). Things also work right when I use a VPN.

I can ping the IP address of the SSL site just fine, I just can't connect. I've tried multiple browsers, computers, and even OS's. No dice.

Everything seemed to work ok, albeit very slowly a few weeks ago. The problems disappear when I use a VPN so I suspect Vodafone is at fault.

Is anyone else seeing connection issues lately on Vodafones cable network?

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#1032864 28-Apr-2014 21:42

@freitasm
Anything on your connection?
No known issues.

freitasm

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#1032879 28-Apr-2014 22:16

Happyfunball, if you want to PM me a few examples I can try connecting from here (I have both Vodafone cable and Snap DSL so I can compare).

I do use a couple of SSL-enabled websites and see no problem but it could be specific. Let me know.

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happyfunball

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#1032889 28-Apr-2014 22:24

Examples sent. TY !

freitasm

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#1032892 28-Apr-2014 22:25

Any other examples or just those you sent me? They both fail for me on Vodafone cable but work fine on Snap DSL.

Those are all from the same provider. Do you have examples from other providers? I wonder if Vodafone's IP range is blocked on the other side - perhaps you should contact them?

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happyfunball

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#1032893 28-Apr-2014 22:30

I have contacted them, I work there. No blocks.

Thanks for confirming its a Vodafone issue. I see the same thing on other sites and especially network appliances but that seems intermittent.

I guess I have to burn an hour or two talking to a friendly Filipino :(

Coil

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#1032901 28-Apr-2014 22:45

happyfunball: I have contacted them, I work there. No blocks.

Thanks for confirming its a Vodafone issue. I see the same thing on other sites and especially network appliances but that seems intermittent.

I guess I have to burn an hour or two talking to a friendly Filipino :(

Thanks Freitasm for helping out. Wouldnt suspect blocked IP ranges. Bad routes most likely. Works fine from xDSL. Trace route supplied below.
1 <1 ms <1 ms <1 ms fritz.box [192.168.1.1]
2 52 ms 53 ms 51 ms 118-93-199-254.dsl.dyn.ihug.co.nz [118.93.199.25
4]
3 21 ms 20 ms 20 ms be7-188.ppnzftc02.akl.vf.net.nz.180.109.203.in-a
ddr.arpa [203.109.180.226]
4 20 ms 20 ms 20 ms be8-188.ppnzftc02.akl.vf.net.nz.180.109.203.in-a
ddr.arpa [203.109.180.225]
5 147 ms 144 ms 144 ms 10.123.80.13
6 145 ms 143 ms 144 ms ten-0-2-0.bdr02.sjc01.ca.VOCUS.net [114.31.199.1
37]
7 152 ms 153 ms 152 ms any2ix.coresite.com [206.72.210.79]
8 * * * Request timed out.
9 * * * Request timed out.
10 * ^C

(dat ping, Thanks DLM for being an annoyance again)

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Yabanize

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#1032902 28-Apr-2014 22:47

Im having issues too, cant give any specific examples though

happyfunball

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#1032906 28-Apr-2014 22:56

Ping works ok for me on Vodafone, the connection is dropped on the HTTP reply. The web server is contacted but doesn't come back. ssh works ok, just not port 80 or 443, and only for the last 3 hours! And its the whole subnet, which consists of many network appliances and servers.

I suspect a filter somewhere, and AFAIK the Vodafone link is the weakest link here as far as shaping is concerned.

Any tips on who I should talk to about this?

happyfunball

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#1032911 28-Apr-2014 23:04

Ack, 30 minutes on hold already. Maybe I'm not the only one LOL.

freitasm

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#1032913 28-Apr-2014 23:08

You can start now by turning the router off/on, turning the modem off/on, rebooting PC, connecting the PC directly to the modem bypassing the router, etc - they're going to ask you to do this anyway.

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happyfunball

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#1032915 28-Apr-2014 23:10

All done a long time ago, I'm way past that.

If you can't connect either than we know its not my router LOL :)

Man I hate that tech support script. :/

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Coil

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#1032930 28-Apr-2014 23:11

freitasm: You can start now by turning the router off/on, turning the modem off/on, rebooting PC, connecting the PC directly to the modem bypassing the router, etc - they're going to ask you to do this anyway.

Tell them to log a ticket for "Cant browse single websites" Provide trace routes and path pings plus failed attempts with URL and time. If works with another DNS e.g google DNS.. They will look into further.

happyfunball

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#1032955 29-Apr-2014 00:20

I logged a ticket with them after 40 minutes on hold. They bumped me to lvl 2, which is apparently an email :]

Anyone else on cable having problems connecting to this site?: www.vimyfoundation.ca

Bugzptr

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#1032989 29-Apr-2014 08:56

Unable to connect to via Vodafone Cable, Chch.

Am able to connect via Snap VDSL

timmmay

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#1032995 29-Apr-2014 09:15

Routing problems are one of the reasons I switched from cable to Snap fiber. They couldn't route directly to Australia, a 30ms trip, it always had to go via somewhere that took 150ms.

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