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531 posts

Ultimate Geek
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Topic # 143908 1-May-2014 06:53
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I am planning to switch from on account to the new Prepay 19 when my contract expires in June, but found out that to go onto this new plan, a new sim card & a new number is required? Is this true?

I'd ideally like to stay with Vodafone as this plan meets all my needs but if the above is true then I am going to have to look elsewhere.

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Uber Geek
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  Reply # 1034460 1-May-2014 06:55
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No not correct at all who advised you this?

Prepay customers can change to the new Prepay 19 just by logging into ' My Account ' or via the mobile app and selecting change plan

http://www.vodafone.co.nz/prepay/

John



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Ultimate Geek
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  Reply # 1034569 1-May-2014 09:57
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Thanks johnr.

 

I certainly hope this is a mistake.

http://www.vodafone.co.nz/legal/terms-conditions/prepay-19/ 

Under the important things to know section, the second last bulleted point:

 

     

  • You can only purchase the xxx Plan by purchasing a new SIM card.  It is not possible to transfer from an existing Vodafone plan to the xxx Plan and retain your existing Vodafone number.  You will also need to re-set up your My Vodafone profile to your new number.
This was also confirmed when I tried doing a dummy online purchase of this new plan, it only has the option to choose a new number, no option to select using existing number.

Also to reiterate I was planning to switch from the Red Essential plan to new Prepay 19 and not from another prepay plan.

 
 
 
 


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  Reply # 1034587 1-May-2014 10:08
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I worked on a small part of this project, I have just logged into my Prepay test account online and selected ' change plan ' and can see ' Change to Prepay 19 ' and the terms

If you have issues at the time then please let me know but I can't see it been a problem

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Master Geek
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  Reply # 1034593 1-May-2014 10:11
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I'd noticed that mistake earlier. Payment flex from postpaid to prepay is manual, just call/email us to put it through when no Early Termination Charge applies if you like. DM me your mob number if you want me to double check contract term later today.

When changing to prepay your postpay is effectively disconnected and at the same time a new prepay connection created with same number, same SIM, $0 credit.

Then just topup enough and follow self service as John says to get $19 prepay setup, pretty straightforward. The website info on new prepay plans is geared towards new customers and existing prepay customers.




 




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Ultimate Geek
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  Reply # 1034594 1-May-2014 10:15
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I realise you can change from existing prepay plan, my wife has a prepay and she can change to this new plan no problems, her My Vodafone portal has this new plan available to change to.

What i am concerned about is changing from on-account to this new prepay plan which does not seem to be allowed.

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  Reply # 1034595 1-May-2014 10:17
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mrgsm021: I realise you can change from existing prepay plan, my wife has a prepay and she can change to this new plan no problems, her My Vodafone portal has this new plan available to change to.

What i am concerned about is changing from on-account to this new prepay plan which does not seem to be allowed.


You can change to it once your connection has moved to Prepay, Trust me

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Ultimate Geek
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  Reply # 1034605 1-May-2014 10:21
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Slightly off topic,


but i just thought about it,


The whole prepay $19 ( or any similar plan for that matter ) is actually not a prepaid plan as such .It seems to me like its sort of a eye wash concept.


Main reason being , [ this is direct from VF website ] : " Prepay $19 and $29 last 30 days and auto renews provided you have credit. "



So essentially they call it prepay and they take $19 per month from you , so it makes it a monthly or what you call a "on account plan" , the small difference being that you have already set up like a direct debit instruction so VF takes your money sitting in the bank, in this case VF itself !!


pls note : i love VF for their services, and am not taking a hit on them whatsoever.


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  Reply # 1034613 1-May-2014 10:28
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sep11guy: Slightly off topic,


but i just thought about it,


The whole prepay $19 ( or any similar plan for that matter ) is actually not a prepaid plan as such .It seems to me like its sort of a eye wash concept.


Main reason being , [ this is direct from VF website ] : " Prepay $19 and $29 last 30 days and auto renews provided you have credit. "



So essentially they call it prepay and they take $19 per month from you , so it makes it a monthly or what you call a "on account plan" , the small difference being that you have already set up like a direct debit instruction so VF takes your money sitting in the bank, in this case VF itself !!


pls note : i love VF for their services, and am not taking a hit on them whatsoever.



Most pre pay plans do that and mostly have been. 2000txt back in like 1200bc would auto renew.

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  Reply # 1034616 1-May-2014 10:31
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sep11guy: Slightly off topic,


but i just thought about it,


The whole prepay $19 ( or any similar plan for that matter ) is actually not a prepaid plan as such .It seems to me like its sort of a eye wash concept.


Main reason being , [ this is direct from VF website ] : " Prepay $19 and $29 last 30 days and auto renews provided you have credit. "



So essentially they call it prepay and they take $19 per month from you , so it makes it a monthly or what you call a "on account plan" , the small difference being that you have already set up like a direct debit instruction so VF takes your money sitting in the bank, in this case VF itself !!


pls note : i love VF for their services, and am not taking a hit on them whatsoever.



Well we don't send you a monthly invoice for a start, You need to topup before you can use services



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Ultimate Geek
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  Reply # 1034624 1-May-2014 10:40
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johnr: You can change to it once your connection has moved to Prepay, Trust me


excellent johnr, I trust you! Look forward to it when my contract expires in June.

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Ultimate Geek
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  Reply # 1034642 1-May-2014 10:52
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johnr: 


Well we don't send you a monthly invoice for a start, You need to topup before you can use services



Thats all ok , but tell me something. 


a fictitious but can be true and relevant scenario :


i want a prepay , i go get a card, put $100 credit on it. but i just want bare bones . i want to use text, call and data as i go. i dont want any recurring BS. i could do that with supa prepay but thats no more valid now , as you cant resign on it.


so what do i do? whats my alternate to supa prepay. ? 


do you have a basic prepay plan , which does what it s meant to be. it just sits there and doesnt keep consuming $$ when you dont want it to. 

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  Reply # 1034645 1-May-2014 10:53
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Freebees



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Ultimate Geek
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  Reply # 1034653 1-May-2014 10:56
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Another question johnr please, when moving from on account to prepay, do I still use the same SIM card or need a new prepay sim card and get the number moved across?

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  Reply # 1034655 1-May-2014 11:04
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mrgsm021: Another question johnr please, when moving from on account to prepay, do I still use the same SIM card or need a new prepay sim card and get the number moved across?


No such thing as a Prepay SIM card as such, A SIM card is a SIM card if it's active on a Prepay or Postpay connection

So to answer your question, No you do not need a new SIM card



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Ultimate Geek
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  Reply # 1034658 1-May-2014 11:06
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Got it, thanks

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