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Topic # 14415 2-Jul-2007 17:20
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Call notify tells me who has called me, but says that the name is unavailable.  I have logged into VFX and setup a phonebook entry for the number that called me, but still the notification says the name is unavailable.  Did I do something wrong, or is the feature not yet available?  Thanks.

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  Reply # 76617 2-Jul-2007 17:29
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As far as I can tell that feature only works if another VFX customer calls you. Only VFX customer names are displayed.



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  Reply # 76652 2-Jul-2007 20:23
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The CID has two lines, name & number. Most providers (e.g. Telecom etc), just provide the "number" line. VFX provides both lines. This explains why a lot of CID capable phones display the number twice as they default to this if there is no name info provided. Alternatively, the phone itself will try and match the number to name (from its phone book) and display this when available.
As more networks go next generation, my guess is full name / number CID will become more common, until then we are stuck with that "name unavailable" thing.

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