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57 posts

Master Geek


Topic # 144284 13-May-2014 20:18
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After several years of loyal service to Vodafone, the time has come to part ways; due to their inability to get their act together and sign an agreement with Enable Networks to offer UFB. We are in Rolleston and UFB has been available for close to 18 months. I have asked several times for an explanation as to the hold up and have been fobbed off continuously until tonight when I received the following reply from their social media team:

"In order for us to provide UFB, an agreement needs to be in place with the local fibre provider (Enable in this case).

The update at this stage has not changed, that is that we have a small number of trialists in Canterbury but have no time frame at this stage as to when the agreement will be finalised to allow us to provide UFB to our customers.

We're unsure of the details regarding the delays, as it could be a number of things. I really wish I were able to get you some additional information, unfortunately, I can't tell you when we will be able to offer the service."


It appears no-one at Vodafone knows what is happening. I am still staggered that after 18 months an agreement cannot be reached. A lot of people have switched to Snap, Orcon or Telecom in order to get UFB. With an unlimited offering from Snap looking imminent, I'll be giving them a call shortly.


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  Reply # 1043225 13-May-2014 20:27
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That is correct Vodafone are still working to get an agreement in place as posted on Vodafone NZ community,

From your post you imply it is Vodafone holding things up, Have you had this confirmed? An agreement needs to be signed by both parties not just one side, So work is still ongoing and will only launch when things are ready,

Edit: FYI I don't know where things are at the moment and don't know why we have not launched yet

John



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  Reply # 1043229 13-May-2014 20:40
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Hi John, I have rung Enable and the impression i was given, Vodafone were the cause of the delay. It's frustrating because we wanted to stay with Vodafone, but after trying for 12 months to get an answer so we can get UFB, we have given up waiting. I personally know of 6 other people who live locally that have, or are in the process of switching for the same reason. Shame really, but not much else we can do.

 
 
 
 


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  Reply # 1043230 13-May-2014 20:43
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Correct until public launch is in place not much more we can do, Same thing was posted on the Vodafone NZ community,

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  Reply # 1043235 13-May-2014 20:55
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There are lots of reasons why delays occur across the LFCs - deploying services over Chorus was very simply for many of the ISPs, each of these other LFCs has very different hardware, network implementations, service support (important when you rely on services such as Multicast) and provisioning models.

If it was easy it'd be done by now. Much like airlines really! :-)





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  Reply # 1043237 13-May-2014 20:57
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Very valid point thanks Steve, Multicast is required by Vodafone for VFTV

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  Reply # 1043292 13-May-2014 22:12
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Watch out for early termination fee's which I'm going through with them at the moment. I'm heading to Rolleston next month with Snap on UFB. The goal post's seem to change to suit Vodafone's. If your a ex-telstraclear customer your doomed from the start & there will always be that separation between Telstra & VF. To hard to just merge it all?

Rang to sort all disconnections on 24th June as i'm moving down south & won't be taking up Vodafone down there. My contracts up in September but been told $199 fee when a few months shy.

Fine by paying a fee but this close & stated on your website: http://www.telstraclear.co.nz/residential/inhome/early-termination-charges.cfm So I'm looking at $70 (ph/internet before 12 months) which I'm happy to pay. Being transferred to different operators, put on hold twice. Also first was told Oh I'm on vodafone red plan. That's $199. NO i said it's on Telstraclears site. It's a tiered disconnection fee & being told $199 is what was on contract signup. But this seems to have changed. Last year when Telecom approached me cheaper than VF you matched it. Thanks, but in a middle of my current contract you have no problem putting me on a new contract. VF Response:

I have checked your account and can see that on 1 October 2013 you agreed to a 12 month term with an early termination fee of $199.00.

The information in the link you have provided does not apply to the plan you agreed to. Please note that the plans and pricing on the TelstraClear website is relevant for customers that signed up prior to 1 April 2013. This can be found in our http://www.telstraclear.co.nz/legal-stuff/

If you have any further queries please visit the "My Stuff" section of our website.

Looks like I'm the April fool then.

Goodbye Vodafone. Thanks for the last big kick in the rear for leaving after being a good customer to you for years. I will be looking forward to my UFB in Rolleston at my new house which VF can't provide anyway.

Take you free money I won't be back.

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  Reply # 1043295 13-May-2014 22:15
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If you agreed to another 12 month contract term for XYZ service then yes if you decide to change a fee will be charged, A contract is a contract

John

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  Reply # 1043297 13-May-2014 22:23
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Can't edit my above post: @Ledgy please give me one valid reason why you should not be charged a fee for ending your contract term early? If you left any other ISP before contract term was up you would be charged

John

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  Reply # 1043302 13-May-2014 22:34
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johnr: Can't edit my above post: @Ledgy please give me one valid reason why you should not be charged a fee for ending your contract term early? If you left any other ISP before contract term was up you would be charged

John


I'm not disputing paying a fee as I said in the above quote's. It's the amount. The site says one thing on disconnection fees & I'd be looking at $70 (Happy with that), VF saying another thing by I'm looking at the wrong page. Then it's signing up prior to 1st April. THEN VF saying it's what I signed up for on the contract ($199). Tell me the goal post are not moving to suit VF.

Would it not be fair to charge people as life changes for some to charge less when they are near the end of a contract?

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  Reply # 1043304 13-May-2014 22:39
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Terms must of changed when you agreed to the new term in October 2013 to $199 ETF, Am I correct?

Don't get me wrong I am no expert in contracts but this is what it's looking like,


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  Reply # 1043459 14-May-2014 09:45
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Ledgy:
johnr: Can't edit my above post: @Ledgy please give me one valid reason why you should not be charged a fee for ending your contract term early? If you left any other ISP before contract term was up you would be charged

John


I'm not disputing paying a fee as I said in the above quote's. It's the amount. The site says one thing on disconnection fees & I'd be looking at $70 (Happy with that), VF saying another thing by I'm looking at the wrong page. Then it's signing up prior to 1st April. THEN VF saying it's what I signed up for on the contract ($199). Tell me the goal post are not moving to suit VF.

Would it not be fair to charge people as life changes for some to charge less when they are near the end of a contract?


Assuming that you switched to one of Vodafone's new plans that they came out with then the Telstraclear site won't apply anymore as thats only for the legacy stuff. I'm assuming that if you had stayed on the legacy plan the Telstraclear site info would apply.

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