[WXC/VFX] A question and a suggestion

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ninjabear

460 posts

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Topic # 14507 7-Jul-2007 01:34

Hi

Lets start with a question first.

I notice that I am receiving some kind of reward points on my bill and I am not sure what these points are for?I think the points are gain using my landline and calling people.I am not sure maybe someone might know?What do the points do?

I notice that the Xnet website don't have section where they inform people that there are new stuff happening.Like for example the VFX.If i didn't know about this forum I wouldn't have known that it was waived to broadband customers.

I think maybe there should be a section on their website that informs people of new stuff happening.Like whats being going on at xnet,changes to services or maybe changes to telecom that are affecting us and isps .

maverick

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WorldxChange

Reply # 77225 7-Jul-2007 09:47

Thanks for your thoughts and some good points here, I will pass these on to our Sales and Marketing area and see what they can do with it.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Niel

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Reply # 77236 7-Jul-2007 11:59

ninjabear: I notice that I am receiving some kind of reward points on my bill and I am not sure what these points are for?I think the points are gain using my landline and calling people.I am not sure maybe someone might know?What do the points do?

You get a credit on your account if you told someone about XNet or their toll calling, and the person signed up and told them it is you that referred them. It is the referral program. For XNet it is $50, for Tolls it is $15. There are some other requirements, it is on their web site and is called "refer a friend" or FriendxChange or something.

Maybe there are other moints systems as well, but not sure.

I agree, the web site is nice and simple but some things are hidden like the forms/documents that can be downloaded is in a silly place. An updates page would be great. They already update the network status, but you need to know you can click on the scrollling messages to go to a full page of network updates. They also update the news articles. Both of these are updated daily, so I can not see why not have an XNet news page as well which requires infrequent updates.

You can never have enough Volvos!

ninjabear

460 posts

Ultimate Geek
Inactive user

Reply # 77243 7-Jul-2007 12:57

It's call Xcite Credits

What is that?

Niel

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Reply # 77246 7-Jul-2007 13:37

Oh, that is a monthly draw where there is a pool of toll call credits:
http://www.wxc.co.nz/xcite/
In another thread I made comments about the lack of info, this is an example of that. Also, their documents and forms are located in an obscure place, it is under "about us" rather than under "support".

You can never have enough Volvos!

ninjabear

460 posts

Ultimate Geek
Inactive user

Reply # 77256 7-Jul-2007 15:59

Hm

So the bill it says Xcite points $35

So i type my account number at the link you gave.

So if im a winner I would get $35 credit?

Is that how it works?

Niel

3267 posts

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Reply # 77276 7-Jul-2007 20:09

Just read the terms and conditions on that web page, it is all there. But note it says you need to phone them to claim the credit.

You can never have enough Volvos!