Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




26 posts

Geek


# 145327 15-May-2014 07:32
Send private message

Hi there

The live chat feature at chat.xnet.co.nz appears to be broken. I attempted to send a message to Technical Support (which was displayed as being online) but got the following error page instead:


Error: PHP Live! Support Chat Request Not Created
Live Support system has produced the following error. Make sure the URL you are attempting to access has not been altered. Please notify the website admin.
Time : Wed 05/14/2014 15:23:15
Error Type : [603] PHP Live! Support Chat Request Not Created
Error Message : Chat session did not create. INSERT INTO p_requests VALUES ( 0, 1400095395, 0, 1400095395, 1400095395, 0, 0, 0, 0, 1, 54, 0, 0, 5, 4, 1, '93ed062074ea592b52a6522ffcfca7be', '768 x 1024', 'Christopher Reid', 'allyandchristopher@xnet.co.nz', '49.226.104.17', '17.104.226.49.dyn.cust.vf.net.nz', 'Mozilla/5.0 (iPad; CPU OS 7_1_1 like Mac OS X) AppleWebKit/537.51.2 (KHTML, like Gecko) Version/7.0 Mobile/11D201 Safari/9537.53', '', '', 'AND p_operators.opID 54', '', '0', 'Hi there

Are you aware of any connectivity problems in the Ebdentown, Upper Hutt area? Our WAG54GP2 is reporting that ADSL is up and connected, but is not getting an IP address. Any ideas?

Note: I have restarted the device.' )
Column count doesn't match value count at row 1. - [ Check for Solutions ]
File Name : chat.xnet.co.nz//phplive_.php?submit&1400095222
File Line # : 0
Query : submit&1400095222
IP : 49.226.104.17
Please notify the website admin.


Noting that the above message was submitted due to problems I have getting any connection, is this perhaps a symptom of a wider issue? Has anyone else experienced similar problems with WxC live chat?

Cheers
Christopher (via mobile)

Filter this topic showing only the reply marked as answer Create new topic
3594 posts

Uber Geek

Trusted
WorldxChange

  # 1045292 15-May-2014 08:25
Send private message

Yes appears to be an issue.. will get it looked at now




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

334 posts

Ultimate Geek

Trusted
WorldxChange

  # 1045308 15-May-2014 08:42
Send private message

Issues have been resolved, apologies for the service being broken this morning. 







 
 
 
 


334 posts

Ultimate Geek

Trusted
WorldxChange

  # 1045316 15-May-2014 08:52
Send private message

To answer your actual support question, there are no known problems in your area.  Looking at your logs I'm seeing a very large amount of disconnections,  could possibly be a line condition or it might be the router/power supply failing. 

Try turning the WAG54GP2 off for 5 minutes and turning it back on again.  I'll get an analyser started and do some more investigate on the line conditions.

Update ; 

Just to confirm the line/DSL is seen as stable via our Chorus testing tools but I see over 50+ disconnections since the early hours of today.  It is more likely to be the modem/power supply causing the issues than the line/DSL, if you have a spare ADSL modem around you could test sync/connectivity with it to be 100% certain. 









26 posts

Geek


  # 1045333 15-May-2014 09:40
Send private message

Thanks Cameronn. I replaced the power supply a few months ago but perhaps the new one has issues too. I have a spare router so will try that when I get home. It doesn't do VoIP though so we can't connect our phone, but I'm sure I can live without a landline for a few days to try and figure out where the problem lies.

If it is the router and not just the power supply I'll switch to VDSL (no fibre at our address yet). What VDSL routers have resulted in the fewest number of support calls for WxC to date?

334 posts

Ultimate Geek

Trusted
WorldxChange

  # 1045364 15-May-2014 10:15
Send private message

We sell the MP264 which is a VDSL router & SIP Device - https://www.wxc.co.nz/residential/hardware/residentialgateways/mp264/.  I use the box at home and experience excellent service with it on VDSL.  You could give the Sales team a call on 0800 123 456 to discuss. 

The majority of our VDSL customers use this box so unfortunately I'm not to sure on how reliable the other VDSL devices are. 







Filter this topic showing only the reply marked as answer Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30


JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59


Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34


NZ Police releases public app
Posted 8-Jan-2020 11:43


Suunto 7 combine sports and smart features on new smartwatch generation
Posted 7-Jan-2020 16:06


Intel brings innovation with technology spanning the cloud, network, edge and PC
Posted 7-Jan-2020 15:54


AMD announces high performance desktop and ultrathin laptop processors
Posted 7-Jan-2020 15:42


AMD unveils four new desktop and mobile GPUs including AMD Radeon RX 5600
Posted 7-Jan-2020 15:32


Consolidation in video streaming market with Spark selling Lightbox to Sky
Posted 19-Dec-2019 09:09


Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32


Vodafone 5G service live in four cities
Posted 10-Dec-2019 08:30


Samsung Galaxy Fold now available in New Zealand
Posted 6-Dec-2019 00:01


NZ company oDocs awarded US$ 100,000 Dubai World Expo grant
Posted 5-Dec-2019 16:00


New Zealand Rugby Selects AWS-Powered Analytics for Deeper Game Insights
Posted 5-Dec-2019 11:33



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.