Hi there

The live chat feature at chat.xnet.co.nz appears to be broken. I attempted to send a message to Technical Support (which was displayed as being online) but got the following error page instead:


Error: PHP Live! Support Chat Request Not Created
Live Support system has produced the following error. Make sure the URL you are attempting to access has not been altered. Please notify the website admin.
Time : Wed 05/14/2014 15:23:15
Error Type : [603] PHP Live! Support Chat Request Not Created
Error Message : Chat session did not create. INSERT INTO p_requests VALUES ( 0, 1400095395, 0, 1400095395, 1400095395, 0, 0, 0, 0, 1, 54, 0, 0, 5, 4, 1, '93ed062074ea592b52a6522ffcfca7be', '768 x 1024', 'Christopher Reid', 'allyandchristopher@xnet.co.nz', '49.226.104.17', '17.104.226.49.dyn.cust.vf.net.nz', 'Mozilla/5.0 (iPad; CPU OS 7_1_1 like Mac OS X) AppleWebKit/537.51.2 (KHTML, like Gecko) Version/7.0 Mobile/11D201 Safari/9537.53', '', '', 'AND p_operators.opID 54', '', '0', 'Hi there

Are you aware of any connectivity problems in the Ebdentown, Upper Hutt area? Our WAG54GP2 is reporting that ADSL is up and connected, but is not getting an IP address. Any ideas?

Note: I have restarted the device.' )
Column count doesn't match value count at row 1. - [ Check for Solutions ]
File Name : chat.xnet.co.nz//phplive_.php?submit&1400095222
File Line # : 0
Query : submit&1400095222
IP : 49.226.104.17
Please notify the website admin.


Noting that the above message was submitted due to problems I have getting any connection, is this perhaps a symptom of a wider issue? Has anyone else experienced similar problems with WxC live chat?

Cheers
Christopher (via mobile)