Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

15 posts


Topic # 145327 15-May-2014 07:32
Send private message

Hi there

The live chat feature at appears to be broken. I attempted to send a message to Technical Support (which was displayed as being online) but got the following error page instead:

Error: PHP Live! Support Chat Request Not Created
Live Support system has produced the following error. Make sure the URL you are attempting to access has not been altered. Please notify the website admin.
Time : Wed 05/14/2014 15:23:15
Error Type : [603] PHP Live! Support Chat Request Not Created
Error Message : Chat session did not create. INSERT INTO p_requests VALUES ( 0, 1400095395, 0, 1400095395, 1400095395, 0, 0, 0, 0, 1, 54, 0, 0, 5, 4, 1, '93ed062074ea592b52a6522ffcfca7be', '768 x 1024', 'Christopher Reid', '', '', '', 'Mozilla/5.0 (iPad; CPU OS 7_1_1 like Mac OS X) AppleWebKit/537.51.2 (KHTML, like Gecko) Version/7.0 Mobile/11D201 Safari/9537.53', '', '', 'AND p_operators.opID 54', '', '0', 'Hi there

Are you aware of any connectivity problems in the Ebdentown, Upper Hutt area? Our WAG54GP2 is reporting that ADSL is up and connected, but is not getting an IP address. Any ideas?

Note: I have restarted the device.' )
Column count doesn't match value count at row 1. - [ Check for Solutions ]
File Name :
File Line # : 0
Query : submit&1400095222
IP :
Please notify the website admin.

Noting that the above message was submitted due to problems I have getting any connection, is this perhaps a symptom of a wider issue? Has anyone else experienced similar problems with WxC live chat?

Christopher (via mobile)

Filter this topic showing only the reply marked as answer Create new topic
3594 posts

Uber Geek
+1 received by user: 79


  Reply # 1045292 15-May-2014 08:25
Send private message

Yes appears to be an issue.. will get it looked at now

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink


334 posts

Ultimate Geek
+1 received by user: 3


  Reply # 1045308 15-May-2014 08:42
Send private message

Issues have been resolved, apologies for the service being broken this morning. 

334 posts

Ultimate Geek
+1 received by user: 3


  Reply # 1045316 15-May-2014 08:52
Send private message

To answer your actual support question, there are no known problems in your area.  Looking at your logs I'm seeing a very large amount of disconnections,  could possibly be a line condition or it might be the router/power supply failing. 

Try turning the WAG54GP2 off for 5 minutes and turning it back on again.  I'll get an analyser started and do some more investigate on the line conditions.

Update ; 

Just to confirm the line/DSL is seen as stable via our Chorus testing tools but I see over 50+ disconnections since the early hours of today.  It is more likely to be the modem/power supply causing the issues than the line/DSL, if you have a spare ADSL modem around you could test sync/connectivity with it to be 100% certain. 

15 posts


  Reply # 1045333 15-May-2014 09:40
Send private message

Thanks Cameronn. I replaced the power supply a few months ago but perhaps the new one has issues too. I have a spare router so will try that when I get home. It doesn't do VoIP though so we can't connect our phone, but I'm sure I can live without a landline for a few days to try and figure out where the problem lies.

If it is the router and not just the power supply I'll switch to VDSL (no fibre at our address yet). What VDSL routers have resulted in the fewest number of support calls for WxC to date?

334 posts

Ultimate Geek
+1 received by user: 3


  Reply # 1045364 15-May-2014 10:15
Send private message

We sell the MP264 which is a VDSL router & SIP Device -  I use the box at home and experience excellent service with it on VDSL.  You could give the Sales team a call on 0800 123 456 to discuss. 

The majority of our VDSL customers use this box so unfortunately I'm not to sure on how reliable the other VDSL devices are. 

Filter this topic showing only the reply marked as answer Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12

New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17

Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41

Exhibition to showcase digital artwork from across the globe
Posted 23-May-2018 16:44

Auckland tops list of most vulnerable cities in a zombie apocalypse
Posted 23-May-2018 12:52

ASB first bank in New Zealand to step out with Garmin Pay
Posted 23-May-2018 00:10

Umbrellar becomes Microsoft Cloud Solution Provider
Posted 22-May-2018 15:43

Three New Zealand projects shortlisted in IDC Asia Pacific Smart Cities Awards
Posted 22-May-2018 15:14

UpStarters - the New Zealand tech and innovation story
Posted 21-May-2018 09:55

Lightbox updates platform with new streaming options
Posted 17-May-2018 13:09

Norton Core router launches with high-performance, IoT security in New Zealand
Posted 16-May-2018 02:00

D-Link ANZ launches new 4G LTE Dual SIM M2M VPN Router
Posted 15-May-2018 19:30

New Panasonic LUMIX FT7 ideal for outdoor: waterproof, dustproof
Posted 15-May-2018 19:17

Ryanair Goes All-In on AWS
Posted 15-May-2018 19:14

Te Papa and EQC Minecraft Mod shakes up earthquake education
Posted 15-May-2018 19:12

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.