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Forums › Vodafone New Zealand › Vodafone - changing jack points?


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Topic # 145395 16-May-2014 19:55
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Hi Guys,

Just moved to a new house got hooked up to ADSL via VF (unfortunately only service available in my area).

There are 3 jack points in the house - one a dedicated ADSL in the bedroom.

What would I have to get to do to move it to say the lounge? Called VF Fixed Line & BB and they couldn't give me an answer - except to call billing (been on hold 20 mins)

Thanks!

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  Reply # 1046546 16-May-2014 19:57
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Assuming it's dedicated because there's a master filter, you'd have to get someone in to rewire that so the jack you want is the DSL one. If you're in auckland, coffeebaron may be able to help. 




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  Reply # 1046552 16-May-2014 20:00
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No need to speak to billing they can't help

This is house telephone wiring related not a ISP related thing as such, Vodafone can send Chorus over but you will be charged for the work

John

 
 
 
 


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  Reply # 1046553 16-May-2014 20:00
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I would imagine they would charge you to move it.

they provide the ADSL not sort your house wiring out

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  Reply # 1046555 16-May-2014 20:06
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You'll be charged to move it, internal wiring is the property of the home owner.

You can either lodge a job with Chorus via Vodafone or call in somebody who deals with phone wiring to do this work for you which could possibly be cheaper.

A master filter is essential for the best xDSL performance so under no circumstances should you remove this, you should simply have the xDSL output moved to the jack where you require service.



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  Reply # 1046557 16-May-2014 20:09
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Thanks Guys

Appreciate your thoughts - will look at getting someone in to do this.

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  Reply # 1046578 16-May-2014 20:23
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Make sure the xDSL line stats are the same after someone does the work



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  Reply # 1046891 17-May-2014 11:50
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Anyone free Greenlane way who would want to to a cashey?

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  Reply # 1046906 17-May-2014 12:00
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@coffeebaron

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  Reply # 1046911 17-May-2014 12:07
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one option,  if you are in the right area,  is to upgrade to VDSL.

Then VF will send a chorus tech out and they will shift your jack to wherever you want it at no charge as part of the 'free install' process.  VF VDSL costs the same as ADSL right now, so if your address is in the right place, its a no brainer.  



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  Reply # 1046921 17-May-2014 12:22
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Unfortunately not in VDSL area

Although, I did have a "free" connection with this ADSL contract (it was a new one) - isn't VF obligated to install a jack via Chorus anyway?

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  Reply # 1046937 17-May-2014 12:50
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Jack point is part of house wiring

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  Reply # 1046956 17-May-2014 13:10
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you already have a jack point as you have said

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