Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




4 posts

Wannabe Geek


#146753 28-May-2014 11:02
Send private message

I've just signed up to the unlimited Ultra fast naked broadband - cable (internet connection only).

I was asked if I wanted to include wiring maintenance, however all the information I find related to this insurance is about phone wiring and ADSL connections. Cable connections doesn't depend on internal phone wiring, sockets etc. So am I correct in saying that it's not required as the benefits seem to only apply to phone and ADSL services? Thanks in advance

Filter this topic showing only the reply marked as answer Create new topic

D.W

589 posts

Ultimate Geek

Subscriber

  #1054894 28-May-2014 11:06
Send private message

I have been on Cable for many years, upgraded to the 80GB 50Mbit plan a week ago, and received a letter advising me I will be charged a) a $149 wiring maintenance fee, and b) a $99 connection fee.

I didn't agree to any wiring maintenance, I don't even know if its applicable? And the person who came onsite just swapped the modem over. I also agreed to a 12 month contract, which should waive the connection fee from what I understand?



4 posts

Wannabe Geek


  #1054909 28-May-2014 11:38
Send private message

Hi D.W, I'm in the process of moving houses so decided to go on a 12 month contract, which is fine by me since I haven't changed ISP for many years now and they said they would waive the connection fee.

What got me confused was they asked if I wanted wiring and maintenance but my thoughts are the same as yours. I have also been on cable for many years and I didn't know it was applicable for cable connections. Can anyone confirm this?

It's $3.95 per month that I don't want to needlessly pay.

 
 
 
 


563 posts

Ultimate Geek


  #1054971 28-May-2014 12:09
Send private message

D.W: I have been on Cable for many years, upgraded to the 80GB 50Mbit plan a week ago, and received a letter advising me I will be charged a) a $149 wiring maintenance fee, and b) a $99 connection fee.

I didn't agree to any wiring maintenance, I don't even know if its applicable? And the person who came onsite just swapped the modem over. I also agreed to a 12 month contract, which should waive the connection fee from what I understand?


That letter doesn't sound quite right according to the offer summary at http://www.vodafone.co.nz/cms/documents/cable-ufb-homeph-offer-summary.pdf the initial fees should be waived for a 12 month contract term and the numbers don't stack up.

I'd definitely query that charge if it ends up coming through!

563 posts

Ultimate Geek


  #1054972 28-May-2014 12:11
Send private message

bibbidybop: Hi D.W, I'm in the process of moving houses so decided to go on a 12 month contract, which is fine by me since I haven't changed ISP for many years now and they said they would waive the connection fee.

What got me confused was they asked if I wanted wiring and maintenance but my thoughts are the same as yours. I have also been on cable for many years and I didn't know it was applicable for cable connections. Can anyone confirm this?

It's $3.95 per month that I don't want to needlessly pay.


I believe the wiring maintenance covers the internal phone wiring. Given you are going naked then it doesn't make too much sense to pay it in my opinion... (I assume you'll be use VOIP or a Mobile for phone?)



4 posts

Wannabe Geek


  #1055074 28-May-2014 14:00
Send private message

r2b2:
bibbidybop: Hi D.W, I'm in the process of moving houses so decided to go on a 12 month contract, which is fine by me since I haven't changed ISP for many years now and they said they would waive the connection fee.

What got me confused was they asked if I wanted wiring and maintenance but my thoughts are the same as yours. I have also been on cable for many years and I didn't know it was applicable for cable connections. Can anyone confirm this?

It's $3.95 per month that I don't want to needlessly pay.


I believe the wiring maintenance covers the internal phone wiring. Given you are going naked then it doesn't make too much sense to pay it in my opinion... (I assume you'll be use VOIP or a Mobile for phone?)



Yep totally agree. I now wonder why CSR would ask in the first place if it brings no benefits for naked users

6615 posts

Uber Geek
Inactive user


  #1055076 28-May-2014 14:03
Send private message

bibbidybop:
r2b2:
bibbidybop: Hi D.W, I'm in the process of moving houses so decided to go on a 12 month contract, which is fine by me since I haven't changed ISP for many years now and they said they would waive the connection fee.

What got me confused was they asked if I wanted wiring and maintenance but my thoughts are the same as yours. I have also been on cable for many years and I didn't know it was applicable for cable connections. Can anyone confirm this?

It's $3.95 per month that I don't want to needlessly pay.


I believe the wiring maintenance covers the internal phone wiring. Given you are going naked then it doesn't make too much sense to pay it in my opinion... (I assume you'll be use VOIP or a Mobile for phone?)



Yep totally agree. I now wonder why CSR would ask in the first place if it brings no benefits for naked users


I have never heard of wiring and maintence on Cable.

We own everything up to the modem. You dont need Ethernet maintenance by any chance?
If a CSR asks you if you want that on Naked Cable that's strange.



4 posts

Wannabe Geek


  #1055134 28-May-2014 15:07
Send private message

TimA:
bibbidybop:
r2b2:
bibbidybop: Hi D.W, I'm in the process of moving houses so decided to go on a 12 month contract, which is fine by me since I haven't changed ISP for many years now and they said they would waive the connection fee.

What got me confused was they asked if I wanted wiring and maintenance but my thoughts are the same as yours. I have also been on cable for many years and I didn't know it was applicable for cable connections. Can anyone confirm this?

It's $3.95 per month that I don't want to needlessly pay.


I believe the wiring maintenance covers the internal phone wiring. Given you are going naked then it doesn't make too much sense to pay it in my opinion... (I assume you'll be use VOIP or a Mobile for phone?)



Yep totally agree. I now wonder why CSR would ask in the first place if it brings no benefits for naked users


I have never heard of wiring and maintence on Cable.

We own everything up to the modem. You dont need Ethernet maintenance by any chance?
If a CSR asks you if you want that on Naked Cable that's strange.


I was definitely asked whether I wanted wiring and maintenance and it was $3.95 p/month. It seemed a bit strange but seeing as I sometimes speak before I think, I said yes embarassed ... (I better get it updated).

The CSR I had was pleasant to deal with but she might have been misinformed somehow, hope this doesn't happen often with other customers.

 
 
 
 


1664 posts

Uber Geek

Trusted

  #1055212 28-May-2014 16:02

Hey folks,

 I've looked into this in the past, & believe it's just a side effect of the wiring maintenance product being built to work with all Red Home plans (Cable, fibre, xDSL, et cetera). If you're on naked cable, you do not need wiring maintenance, as Vodafone will replace faulty cable modems & repair faulty cable jacks free of charge.

Hope that helps. Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


D.W

589 posts

Ultimate Geek

Subscriber

  #1055221 28-May-2014 16:04
Send private message

NikT: Hey folks,

 I've looked into this in the past, & believe it's just a side effect of the wiring maintenance product being built to work with all Red Home plans (Cable, fibre, xDSL, et cetera). If you're on naked cable, you do not need wiring maintenance, as Vodafone will replace faulty cable modems & repair faulty cable jacks free of charge.

Hope that helps. Cheers,

 - Nik


If I have been told via a letter that I will be billed for wiring maintenance (along with a connection fee despite agreeing to a 12 month contract), and I'm on naked cable, what is the likelihood of that actually showing up on my bill?

1664 posts

Uber Geek

Trusted

  #1055231 28-May-2014 16:31

D.W:

If I have been told via a letter that I will be billed for wiring maintenance (along with a connection fee despite agreeing to a 12 month contract), and I'm on naked cable, what is the likelihood of that actually showing up on my bill?


There are a few issues with some of the letters going out at present. If you are billed for either of these things, please let me know, & I'll get it looked into.




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


AKT

308 posts

Ultimate Geek


  #1055457 28-May-2014 21:11
Send private message

NikT: Hey folks,

 I've looked into this in the past, & believe it's just a side effect of the wiring maintenance product being built to work with all Red Home plans (Cable, fibre, xDSL, et cetera). If you're on naked cable, you do not need wiring maintenance, as Vodafone will replace faulty cable modems & repair faulty cable jacks free of charge.

Hope that helps. Cheers,

 - Nik


I queried the charge on my bill - it's $2-3 from memory and I was told that whilst I didn't need to pay it, if they came out to fix an issue I'd be charged a $80 call out fee + the cost of the work, so I've been paying it.  I was never charged the fee when I was with VF ADSL.  Have I been mis-informed, and if so, can I get a refund please?

Andy

1664 posts

Uber Geek

Trusted

  #1055873 29-May-2014 13:04

AKT:

I queried the charge on my bill - it's $2-3 from memory and I was told that whilst I didn't need to pay it, if they came out to fix an issue I'd be charged a $80 call out fee + the cost of the work, so I've been paying it.  I was never charged the fee when I was with VF ADSL.  Have I been mis-informed, and if so, can I get a refund please?

Andy


Hi Andy,

Please send me a PM with your account number, I'll get it looked into.

Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


1664 posts

Uber Geek

Trusted

  #1055948 29-May-2014 14:22

Hey folks,

 Just to be clear - wiring maintenance is not necessary if you have naked cable broadband, as this does not use the internal copper wiring of the house. If you do have a landline, however, wiring maintenance is worth considering in case of internal wiring faults. :)




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


2801 posts

Uber Geek

Trusted

  #1056016 29-May-2014 15:14
Send private message

NikT: Hey folks,

 I've looked into this in the past, & believe it's just a side effect of the wiring maintenance product being built to work with all Red Home plans (Cable, fibre, xDSL, et cetera). If you're on naked cable, you do not need wiring maintenance, as Vodafone will replace faulty cable modems & repair faulty cable jacks free of charge.

Hope that helps. Cheers,

 - Nik


OMG thanks I need to get this removed from mine!




Solution Architect @Intergen
All comments are my own opinion, and not that of my employer unless explicitly stated.


Filter this topic showing only the reply marked as answer Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Sony introduces the digital camera ZV-1 for content creators
Posted 27-May-2020 12:47


Samsung Announces 2020 QLED TV Range
Posted 20-May-2020 16:29


D-Link A/NZ launches AI-Powered body temperature measuring system
Posted 20-May-2020 16:22


NortonLifeLock Online Banking Protection now available for New Zealand banks
Posted 20-May-2020 16:14


SD Express delivers new gigabyte speeds for SD memory cards
Posted 20-May-2020 15:00


D-Link A/NZ launches Nuclias cloud managed network solution hosted in Australia
Posted 11-May-2020 17:53


Logitech introduces new video streaming solution for home studios
Posted 11-May-2020 17:48


Next generation Volvo cars to be powered by Luminar LiDAR technology
Posted 7-May-2020 13:56


D-Link A/NZ launches Wi-Fi Certified EasyMesh system
Posted 7-May-2020 13:51


Spark teams up with Microsoft to bring Xbox All Access to New Zealand
Posted 7-May-2020 13:01


Microsoft plans to establish its first datacenter region in New Zealand
Posted 6-May-2020 11:35


Genesis School-gen has joined forces with Mind Lab Kids
Posted 1-May-2020 12:53


Malwarebytes expands into privacy with fast, frictionless VPN
Posted 30-Apr-2020 16:06


Kordia to donate TV airtime on Channel 200 to community groups
Posted 30-Apr-2020 16:00


OPPO A91 is a high specs mid-range smartphone
Posted 23-Apr-2020 16:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.