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4 posts

Wannabe Geek


Topic # 146753 28-May-2014 11:02
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I've just signed up to the unlimited Ultra fast naked broadband - cable (internet connection only).

I was asked if I wanted to include wiring maintenance, however all the information I find related to this insurance is about phone wiring and ADSL connections. Cable connections doesn't depend on internal phone wiring, sockets etc. So am I correct in saying that it's not required as the benefits seem to only apply to phone and ADSL services? Thanks in advance

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D.W

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Ultimate Geek
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  Reply # 1054894 28-May-2014 11:06
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I have been on Cable for many years, upgraded to the 80GB 50Mbit plan a week ago, and received a letter advising me I will be charged a) a $149 wiring maintenance fee, and b) a $99 connection fee.

I didn't agree to any wiring maintenance, I don't even know if its applicable? And the person who came onsite just swapped the modem over. I also agreed to a 12 month contract, which should waive the connection fee from what I understand?



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Wannabe Geek


  Reply # 1054909 28-May-2014 11:38
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Hi D.W, I'm in the process of moving houses so decided to go on a 12 month contract, which is fine by me since I haven't changed ISP for many years now and they said they would waive the connection fee.

What got me confused was they asked if I wanted wiring and maintenance but my thoughts are the same as yours. I have also been on cable for many years and I didn't know it was applicable for cable connections. Can anyone confirm this?

It's $3.95 per month that I don't want to needlessly pay.

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  Reply # 1054971 28-May-2014 12:09
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D.W: I have been on Cable for many years, upgraded to the 80GB 50Mbit plan a week ago, and received a letter advising me I will be charged a) a $149 wiring maintenance fee, and b) a $99 connection fee.

I didn't agree to any wiring maintenance, I don't even know if its applicable? And the person who came onsite just swapped the modem over. I also agreed to a 12 month contract, which should waive the connection fee from what I understand?


That letter doesn't sound quite right according to the offer summary at http://www.vodafone.co.nz/cms/documents/cable-ufb-homeph-offer-summary.pdf the initial fees should be waived for a 12 month contract term and the numbers don't stack up.

I'd definitely query that charge if it ends up coming through!

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Ultimate Geek
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  Reply # 1054972 28-May-2014 12:11
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bibbidybop: Hi D.W, I'm in the process of moving houses so decided to go on a 12 month contract, which is fine by me since I haven't changed ISP for many years now and they said they would waive the connection fee.

What got me confused was they asked if I wanted wiring and maintenance but my thoughts are the same as yours. I have also been on cable for many years and I didn't know it was applicable for cable connections. Can anyone confirm this?

It's $3.95 per month that I don't want to needlessly pay.


I believe the wiring maintenance covers the internal phone wiring. Given you are going naked then it doesn't make too much sense to pay it in my opinion... (I assume you'll be use VOIP or a Mobile for phone?)



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Wannabe Geek


  Reply # 1055074 28-May-2014 14:00
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r2b2:
bibbidybop: Hi D.W, I'm in the process of moving houses so decided to go on a 12 month contract, which is fine by me since I haven't changed ISP for many years now and they said they would waive the connection fee.

What got me confused was they asked if I wanted wiring and maintenance but my thoughts are the same as yours. I have also been on cable for many years and I didn't know it was applicable for cable connections. Can anyone confirm this?

It's $3.95 per month that I don't want to needlessly pay.


I believe the wiring maintenance covers the internal phone wiring. Given you are going naked then it doesn't make too much sense to pay it in my opinion... (I assume you'll be use VOIP or a Mobile for phone?)



Yep totally agree. I now wonder why CSR would ask in the first place if it brings no benefits for naked users

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  Reply # 1055076 28-May-2014 14:03
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bibbidybop:
r2b2:
bibbidybop: Hi D.W, I'm in the process of moving houses so decided to go on a 12 month contract, which is fine by me since I haven't changed ISP for many years now and they said they would waive the connection fee.

What got me confused was they asked if I wanted wiring and maintenance but my thoughts are the same as yours. I have also been on cable for many years and I didn't know it was applicable for cable connections. Can anyone confirm this?

It's $3.95 per month that I don't want to needlessly pay.


I believe the wiring maintenance covers the internal phone wiring. Given you are going naked then it doesn't make too much sense to pay it in my opinion... (I assume you'll be use VOIP or a Mobile for phone?)



Yep totally agree. I now wonder why CSR would ask in the first place if it brings no benefits for naked users


I have never heard of wiring and maintence on Cable.

We own everything up to the modem. You dont need Ethernet maintenance by any chance?
If a CSR asks you if you want that on Naked Cable that's strange.




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Wannabe Geek


  Reply # 1055134 28-May-2014 15:07
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TimA:
bibbidybop:
r2b2:
bibbidybop: Hi D.W, I'm in the process of moving houses so decided to go on a 12 month contract, which is fine by me since I haven't changed ISP for many years now and they said they would waive the connection fee.

What got me confused was they asked if I wanted wiring and maintenance but my thoughts are the same as yours. I have also been on cable for many years and I didn't know it was applicable for cable connections. Can anyone confirm this?

It's $3.95 per month that I don't want to needlessly pay.


I believe the wiring maintenance covers the internal phone wiring. Given you are going naked then it doesn't make too much sense to pay it in my opinion... (I assume you'll be use VOIP or a Mobile for phone?)



Yep totally agree. I now wonder why CSR would ask in the first place if it brings no benefits for naked users


I have never heard of wiring and maintence on Cable.

We own everything up to the modem. You dont need Ethernet maintenance by any chance?
If a CSR asks you if you want that on Naked Cable that's strange.


I was definitely asked whether I wanted wiring and maintenance and it was $3.95 p/month. It seemed a bit strange but seeing as I sometimes speak before I think, I said yes embarassed ... (I better get it updated).

The CSR I had was pleasant to deal with but she might have been misinformed somehow, hope this doesn't happen often with other customers.

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  Reply # 1055212 28-May-2014 16:02
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Hey folks,

 I've looked into this in the past, & believe it's just a side effect of the wiring maintenance product being built to work with all Red Home plans (Cable, fibre, xDSL, et cetera). If you're on naked cable, you do not need wiring maintenance, as Vodafone will replace faulty cable modems & repair faulty cable jacks free of charge.

Hope that helps. Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


D.W

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  Reply # 1055221 28-May-2014 16:04
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NikT: Hey folks,

 I've looked into this in the past, & believe it's just a side effect of the wiring maintenance product being built to work with all Red Home plans (Cable, fibre, xDSL, et cetera). If you're on naked cable, you do not need wiring maintenance, as Vodafone will replace faulty cable modems & repair faulty cable jacks free of charge.

Hope that helps. Cheers,

 - Nik


If I have been told via a letter that I will be billed for wiring maintenance (along with a connection fee despite agreeing to a 12 month contract), and I'm on naked cable, what is the likelihood of that actually showing up on my bill?

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  Reply # 1055231 28-May-2014 16:31

D.W:

If I have been told via a letter that I will be billed for wiring maintenance (along with a connection fee despite agreeing to a 12 month contract), and I'm on naked cable, what is the likelihood of that actually showing up on my bill?


There are a few issues with some of the letters going out at present. If you are billed for either of these things, please let me know, & I'll get it looked into.




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


AKT

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Master Geek
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  Reply # 1055457 28-May-2014 21:11
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NikT: Hey folks,

 I've looked into this in the past, & believe it's just a side effect of the wiring maintenance product being built to work with all Red Home plans (Cable, fibre, xDSL, et cetera). If you're on naked cable, you do not need wiring maintenance, as Vodafone will replace faulty cable modems & repair faulty cable jacks free of charge.

Hope that helps. Cheers,

 - Nik


I queried the charge on my bill - it's $2-3 from memory and I was told that whilst I didn't need to pay it, if they came out to fix an issue I'd be charged a $80 call out fee + the cost of the work, so I've been paying it.  I was never charged the fee when I was with VF ADSL.  Have I been mis-informed, and if so, can I get a refund please?

Andy

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  Reply # 1055873 29-May-2014 13:04

AKT:

I queried the charge on my bill - it's $2-3 from memory and I was told that whilst I didn't need to pay it, if they came out to fix an issue I'd be charged a $80 call out fee + the cost of the work, so I've been paying it.  I was never charged the fee when I was with VF ADSL.  Have I been mis-informed, and if so, can I get a refund please?

Andy


Hi Andy,

Please send me a PM with your account number, I'll get it looked into.

Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


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  Reply # 1055948 29-May-2014 14:22

Hey folks,

 Just to be clear - wiring maintenance is not necessary if you have naked cable broadband, as this does not use the internal copper wiring of the house. If you do have a landline, however, wiring maintenance is worth considering in case of internal wiring faults. :)




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


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  Reply # 1056016 29-May-2014 15:14
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NikT: Hey folks,

 I've looked into this in the past, & believe it's just a side effect of the wiring maintenance product being built to work with all Red Home plans (Cable, fibre, xDSL, et cetera). If you're on naked cable, you do not need wiring maintenance, as Vodafone will replace faulty cable modems & repair faulty cable jacks free of charge.

Hope that helps. Cheers,

 - Nik


OMG thanks I need to get this removed from mine!




Lead Consultant @Intergen
All comments are my own opinion, and not that of my employer unless explicitly stated.


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