IMAP to Clear e-mail account from Windows 8 tablet and non Clear ISP

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lchiu7

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#146762 28-May-2014 15:28

Trying to help a friend setup Windows Mail on her 8.1 table to connect to her Clear.net.nz account.

We are not on a Clear connection for this setup but are on Vodafone UFB

Despite numerous tries we cannot connect to the IMAP server - just produces an error.

I dimly recall some ISP's would not allow you to connect to their POP or IMAP servers from outside their network but does Clear do that and anyway, Clear is owned by Vodafone?

Anybody with any ideas?

I have asked my friend to try from home where her ISP is Clear.

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loganjames

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#1055190 28-May-2014 15:45

You can quite easily add the Clear account to a Gmail or Microsoft (Outlook.com) account. Then it wont matter where you send or receive the mail from.

Google: Check emails from other accounts using Gmail
Microsoft: Add all your email accounts to Outlook.com

Hope this helps?

EDIT: As it is a Microsoft Account I would recommend that you use Outlook.com because you'll already have one.

NikT

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#1055208 28-May-2014 15:59

The Mail+ feature (Around $5.06/month from memory) is required to use IMAP with ClearNet email addresses. Do you know if their account has this feature?

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Inphinity

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#1055223 28-May-2014 16:09

I may be wrong, but I'm fairly sure your friend's ISP would be Vodafone now (or some variant of Vodafone services) - Clear was merged into TelstraClear in 2001, and then TelstraClear was boguht by Vodafone in late 2012 if I'm not mistaken. As Nik has asked, is IMAP enabled on the account? Has this worked previously?

lchiu7

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#1055357 28-May-2014 19:18

NikT: The Mail+ feature (Around $5.06/month from memory) is required to use IMAP with ClearNet email addresses. Do you know if their account has this feature?

I don't think she knows and will check when home. In the interim we easily setup a Gmail account on the device and she'll probably move to that.

Seems a bit strange to charge $5 for IMAP and Clearnet addresses. The Windows 8 tablet Mail app didn't offer POP as an option.

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

quickymart

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#1055533 28-May-2014 22:40

Fairly sure Mail+ is (or was) $9.95 per month, and was required to allow POP3 access (at least) from a non-Clear connection. Of course, it's probably changed since 2005 :)

_Allan

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#1055542 28-May-2014 23:07

I had a similar problem some months back. Clear does not support IMAP.
We created a free Microsoft mail account, ported all the mail over (using the old PC).
Then set up the Microsoft mail on the windows 8 machine.

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