I just want to say how impressed I am with the XNet customer services team.  It is 18:33 on a Tuesday evening.  From the moment I dialed the number through listening to the automated answering message through giving only my login name up to asking for an upgrade in my broadband plan and hanging up the phone took a total of 1 minute and 37 seconds.  That even includes an explanation of how long I can expect the changes to take.  Can't think of any other help desk in the world that beats that!

After 3 weeks I am still waiting for my work help desk to reply with my alarm security password, which I actually was supposed to have more than 6 years ago!  And I'm workin at one of the largest electronics manufacturers in NZ.