[WXC/VFX] vfx number port speed

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] vfx number port speed

bjhoogs

183 posts

Master Geek

#14732 17-Jul-2007 21:20

How quickly can a number port be completed?
I joined woosh on the 20th so my 30 day money back guarantee ends on friday

wongtop

563 posts

Ultimate Geek

#78541 17-Jul-2007 21:35

According to the paperwork that I had to fill in when we did our number port the minimum is 4 working days.

maverick

3594 posts

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WorldxChange

#78551 18-Jul-2007 06:07

4 working days for them to port, but we can set up a temp number for you if it's urgent

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

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bjhoogs

183 posts

Master Geek

#78557 18-Jul-2007 08:29

so if I close the account within the next 4 days I'll lose that number forever?

maverick

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WorldxChange

#78558 18-Jul-2007 08:30

no if you also request a number port , we will port that the number for you so you don't lose it, it will just take 4 Business to do

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

bjhoogs

183 posts

Master Geek

#78559 18-Jul-2007 09:02

so if I request a port today I can close my woosh account tomorrow and the number won't be lost?
woosh claim that the number must be 'active' to be ported and that the new phone company will automaticly close the account when the port is completed.

joshp

205 posts

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WorldxChange

#78560 18-Jul-2007 09:05

The actual porting process only takes a few hours for our changes and all of the Telcos to update, but there is a minimum of 3-4 working days notice that needs to be sent out to all other Telcos advising them of the change.. so your number will be active over your woosh account up until the actual time of the port..

Hope this helps..

Josh

http://wxc.co.nz

maverick

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WorldxChange

#78561 18-Jul-2007 09:05

Yes that is correct, the number must be active for it to be ported, so if you request it to day it would have to be active in the Whoosh network untill Tuesday, Once it's ported then the services would be collapsed on the whoosh end, so you could not fully close your account until the port is done.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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joshp

205 posts

Master Geek

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WorldxChange

#78562 18-Jul-2007 09:09

bjhoogs: so if I request a port today I can close my woosh account tomorrow and the number won't be lost?
woosh claim that the number must be 'active' to be ported and that the new phone company will automaticly close the account when the port is completed.

This is correct, hold onto your woosh account up until the point where the number has been ported across to Vfx, basically the number has to belong to you in order to be ported, if you disconnect the service the number will no longer belong to you, hence the need to hold onto the service until the port is completed.

Cheers

Josh

http://wxc.co.nz

bjhoogs

183 posts

Master Geek

#78563 18-Jul-2007 09:14

ok thanks

Niel

3267 posts

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#78580 18-Jul-2007 12:02

It appears that "bjhoogs" waited too long. He is in the last days of his free trial period with Woosh and don't want to pay the account only to close it a few days later (and perhaps pay an early disconnection fee).

You can never have enough Volvos!

richms

28168 posts

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Lifetime subscriber

#78628 18-Jul-2007 14:26

Do woosh have the ability to suspend the service? You could do that at the end of the month and then port it possibly?

Also, is this a woosh provided number, or did the OP port a telecom number to woosh, if the latter then they should make provisions for moving away and keeping the number when their products don't live up to the hype, would be bad form to do anything else.

Have you called woosh and explained to them the problems to see what they say about porting away?

Richard rich.ms

bjhoogs

183 posts

Master Geek

#78638 18-Jul-2007 14:56

I have indeed waited too long and am now faced with losing the number or paying $200 in connection fees and $200 in disconnection fees to keep the number, I don't feel my number is worth quite that much.
It was a telecom number but I think woosh are at the point that a bit more bad publicity can't really do them any harm. I'm currently trying to negotiate an extension of the trial period, (up until a week ago I had a faulty gateway, which the replacement fixed but it still has some issues, possibly caused by the wireless router beside it) but I rang the accounts department first thing this morning (you don't have to wait half an hour to talk to them like you do in technical support) only to be told they didn't have the authority to make the change and there was no one availible to talk to me so they'd ring back and I haven't heard from them since. As for suspending the service, I can but I'd doubt they'll let me do it that way, something else to ask them about tomorrow when I ring up to cancel.
Thanks

richms

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#78640 18-Jul-2007 15:13

ok, you need to tell them that you took your number to them on the promise of a 30 day trial, that you are not satisfied with it and you will be moving your number away from them since they failed to deliver, then if they cock up you should have some comeback. I would just get your order in asap to move and cross your fingers. Really, the media don't like to give woosh the bad press they deserve because they are "not telecom" so can do no harm, but losing your phone number in the days of portability because of them stuffing up and selling a broken product should be able to get some mainstream media coverage. No point getting blog coverage etc since anyone online already knows how bad they are so it makes no difference.

Richard rich.ms

bjhoogs

183 posts

Master Geek

#78645 18-Jul-2007 15:31

just rang them and my trial period has been extended, they just forgot to tell me. I now have an email confirming it, which they didn't seem keen to send.
as for the media not giving them any bad press The Southland Times ran a front page story 6 months or so ago about one man's bad experiences with them and yet I was still silly enough to give them a try.