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362 posts

Ultimate Geek

#147396 18-Jun-2014 09:33
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We're on business Fibre and cant connect to any Google services at all.
All sites load slow, except maybe Facebook. Geekzone loads but after long waits.

We've contacted VF help and their 'reset your modem' suggestion didn't work.

Here's a traceroute to google:

traceroute: Warning: has multiple addresses; using
traceroute to (, 64 hops max, 52 byte packets
1 ( 2.222 ms 3.874 ms 3.396 ms
2 ( 636.253 ms 302.766 ms 136.709 ms
3 ( 15.905 ms 14.145 ms 14.506 ms
4 ( 14.500 ms 63.052 ms 13.592 ms
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *

Timesout eventually 

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1645 posts

Uber Geek


  #1068276 18-Jun-2014 10:58

Hi Arnies,

 A high priority fault was raised for some customers having issues accessing Google services yesterday morning, and marked as resolved around 4PM, so I'm concerned to hear you're having trouble with this today. Which DNS servers are you using?

EDIT: The incident has been reopened & is being investigated by the complex faults team.

Product Manager @ PB Tech

362 posts

Ultimate Geek

  #1068424 18-Jun-2014 13:24
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Hi Nik,

We've been in contact with support today but thought I'd post here to see if anyone else has this issue. 
Still not fixed yet

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