Motorola E770V USB Problem

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ArranH

161 posts

Master Geek
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Topic # 14780 20-Jul-2007 07:21

Hi, I've done a search (is there any way to search just the forums as that google search is very difficult to make use of) and couldn't find an answer, so hopefully someone can help.

I've just picked up an E770V and I've been trying to get it and my PC linked via USB. When I just plug it in it detects it but fails to install it (comes up with that windows cannot install device message). So I installed MPT, grabbed the USB drivers from http://developer.motorola.com/docstools/USB_Drivers/ and installed those, restarted, ran MPT, plugged in my phone, it found it but still failed to install it.

I remember when I had my V3X there was a trick to installing the phone, but I can't remember what it was.

Any ideas?

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freitasm

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Reply # 78913 20-Jul-2007 08:28

The Google Search is actually the easiest way to get results, since any other search wouldn't work as well. This search for Motorola E770v USB returns lots of results - any good?

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ArranH

161 posts

Master Geek
+1 received by user: 1

Reply # 78914 20-Jul-2007 08:35

Unfortuntly not, I'd already looked at all those and nothing of any help. The phone is second hand so I'm wondering if there is a problem with it. I'm just about to go buy a usb bluetooth adapter but would much prefer to use usb. Never quite trusted wireless over wired :)

Probably just be me with the google thing, I've just always liked being able to search just a particular forum section rather than the whole site.

ArranH

161 posts

Master Geek
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Reply # 78918 20-Jul-2007 09:00

Ok, think I've found the problem. Me. I just ran the usb install on my laptop, restarted, and it installed my phone fine.

Now I just need to work out how to uninstall all of the non-working drivers off my PC.

mikal

172 posts

Master Geek

Reply # 78948 20-Jul-2007 10:47

I think with Motorola phones its reallly picky and you have to follow a certain procedure.
Install Motorola Phone Tools first then when you create your new profile you then plug the phone in and let the software detect and install the phone drivers.

ArranH

161 posts

Master Geek
+1 received by user: 1

Reply # 78954 20-Jul-2007 11:07

mikal: I think with Motorola phones its reallly picky and you have to follow a certain procedure.
Install Motorola Phone Tools first then when you create your new profile you then plug the phone in and let the software detect and install the phone drivers.

Thanks for that. Are you also installing the Motorola USB drivers?

mikal

172 posts

Master Geek

Reply # 78955 20-Jul-2007 11:09

I used to own a V6 Maxx.

ArranH

161 posts

Master Geek
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Reply # 78991 20-Jul-2007 14:22

Ok. I went and bought a new bluetooth adapter as I couldn't find the software for my old one. It was only $20 and it came with the same software as my old one, so now I have two.

Anyways, MPT crashed while connecting via bluetooth, so I was on the MPT support forums and found this

http://www.bvrpforums.com/motorola/viewtopic.php?t=65

In there is a program that removes and fixes the Motorola USB drivers to restore them back to defaults, so if anyone plugged in the phone before installing the drivers (which seems to frag them) they can run this to restore it. I ran this, plugged the phone in and it let me point to where the new drivers were. And success, it installed fine.

So thanks for your help, and if anyone else has trouble in the future with Motorola USB driver installation point them there :)

mutualmobile

27 posts

Geek

Reply # 80958 3-Aug-2007 00:39

Just use google to search one software called "PST" and install it, when you connection your e770 to your computer and it asks for driver, you need to select driver from c:/program files/motorola/pst/

ArranH

161 posts

Master Geek
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Reply # 80972 3-Aug-2007 07:18

Cheers, but once you've stuffed up the initial driver install by plugging in the phone at the wrong point it leaves residue everywhere. The drivertool cleaned it up enough to get MPT to work, but the other things needed for things like PST, midman etc just wont work. I haven't had a problem with what software to use but rather how to clean up the extremely poor driver install process that motorola insists on putting people through.

I've done it all ok through my laptop, but the PC is a write off. I've been meaning to reinstall xp at some stage, this may be just another reason to do it sooner rather than later.

mutualmobile

27 posts

Geek

Reply # 81127 4-Aug-2007 22:30

for better way to install driver, try * + # + power to boot in boot loading mode first

ArranH

161 posts

Master Geek
+1 received by user: 1

Reply # 81128 4-Aug-2007 22:33

mutualmobile: for better way to install driver, try * + # + power to boot in boot loading mode first

Will give it a try. Thanks :)