[TelstraClear] Cable Internet Speeds In Karori

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gehenna

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#14803 21-Jul-2007 08:45

Hey there,

I just moved into a house in Karori a few weeks ago and finally had everything (except the phone because they couldn't figure out the splicing) cabled up yesterday. I'm on a 10Mbps plan, however since it's been installed I am only getting 4Mbps MAX, and more often only around 1-2Mbps, sometimes even between 512kbps - 1mbps. Are any geekzone members reading this from Karori, and if so what kind of performance do you get from your cable internet connection?

I just wanted to get some feedback before going back to telstra and complaining. first they make me wait 3 weeks to transfer my services, now the service is below par to what i pay for, so i'm pushing for a months credit if this carries on.

thanks all

antoniosk

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#79065 21-Jul-2007 09:43

what are you doing that you know your speed is only 4mbps?

speedtest.net etc?

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gehenna

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#79066 21-Jul-2007 09:50

yup speedtest.net using the napier and auckland server, citylink speed test, nzdsl speed test.

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#79067 21-Jul-2007 09:52

Good question. It's well known that speed tests are only a "reference" and bear no real results - speed to a server can be impacted by any thing in between - cables, other servers, switches, other networks, the server itself. This is the kind of thing that varies a lot.

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gehenna

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#79069 21-Jul-2007 09:58

this is true, however 3 weeks ago before moving from miramar these same tests yeilded 10+ mbps results each time tried them at different times during the day

i'm wondering if there might be some corrosion in the box on the telephone pole but when he tested the line yesterday it was all positive, and the weird thing is the tv strength is almost twice that of my place in miramar

sbiddle

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#79073 21-Jul-2007 10:26

If you're only getting 4Mbps and getting that fairly consistantly my guess would be that your plan has only been provisioned for 4Mbps and not 10. If corrosion was an issue you'd likely be seeing dropouts caused by poor signal strength and the fact your TV signal is good would probably rule signal strength out as an issue.

I'm guessing you haven't made any changes to your network such as a different router or QoS settings?

gehenna

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#79075 21-Jul-2007 10:32

nope there's been no change at all to any of my hardware.

occasionally the speed test will max out at 7mbps for mabye 2 seconds and then go right down to below 1.5mbps for the rest of the test. very annoying.

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#79076 21-Jul-2007 10:34

I'd go with Sbiddle's guess and contact TelstraClear to check the plan and provisioning.

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gehenna

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#79079 21-Jul-2007 10:38

awesome, thanks gents

antoniosk

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#79124 21-Jul-2007 16:19

sbiddle: If you're only getting 4Mbps and getting that fairly consistantly my guess would be that your plan has only been provisioned for 4Mbps and not 10. If corrosion was an issue you'd likely be seeing dropouts caused by poor signal strength and the fact your TV signal is good would probably rule signal strength out as an issue.

I'm guessing you haven't made any changes to your network such as a different router or QoS settings?

I concur, I was setup on the wrong profile as well 2/2 when it should be 4/2. A call through to the techies and 15 mins later it was all sorted.

Shift happens

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gehenna

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#79283 23-Jul-2007 14:06

well it seems my router was configured for 4mbps plan, not 10mbps. I've had this corrected and now my speeds are back to their super selves!

antoniosk

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#79320 23-Jul-2007 18:34

gehenna: well it seems my router was configured for 4mbps plan, not 10mbps. I've had this corrected and now my speeds are back to their super selves!

What speeds are you getting now?

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gehenna

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#79456 24-Jul-2007 16:28

up around a constant 8mbps which is more the kind of speeds i was getting in the past. occasional top of 10+mbps, lowest speed of around 7.5mbps. loving it.