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Topic # 14825 22-Jul-2007 21:43
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How is progress on an fax service for VFX? As we'll all be able to get naked from late September (naked DSL of course!), I'd say having a decent fax service will become a much bigger priority. Although fax will run quite well over VFX at the moment, there is still a bit of work to be done to make it more workable and reliable.

I'd see two options here:
1. A fax to email only service. This would suite the occasional fax user, and would be a suitable replacement for someone who uses Faxibilty. This service would have a "virtual" number, that terminates at WxC, receiving the incoming fax, then sending it off to an email address. To send a fax, you'd send it out on your normal VXF voice line.
2. A fully feature fax service. This would be a dedicated VFX line terminating at your VFX ATA and plugging into your fax machine. This service would also include fax mailbox etc. Also, with IP fax machines now available, a service that could connected directly to those devices would also be great.

Having a good reliable fax service come post September is going to must for migrating some of my clients to N-DSL and VFX. I hope WxC will be able to deliver.

Keep up the good work!





Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  Reply # 79247 23-Jul-2007 07:42
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Hi Fraser,

Just let me say IP Faxing is the hardest thing in the VOIP world to have working correctly, due to a number of things  really and trust me is is a long and painful process, now I really could waffle on for ages on this but I wont as I would fill 10 pages, let me point you to a good web article, this will give some idea about faxing over IP

http://communication.howstuffworks.com/foip.htm


Now after reading that you are either probably a sleep or never want to work with FOIP again Laughing, but the main point that comes out of this is that due to the nature of Fax, "the Internet is the natural enemy of the Fax Machine" mainly due to characteristics of the internet, Net connections have latency and jitter and lost packets any one of these can mess with IP faxing this won't change. IP faxing is not as reliable as traditional POTs lines I wish it was, however in saying that our current network structure works pretty well for national faxing as it stands, we are also doing a lot of work on it and are always looking to improve the service,

Your Option1 - Fax to EMail it's coming in a new version of our VFX / DVX product, we don't have a release date for this yet as this is a major release to the platform and requires a huge amount of work before we will deploy it live, we do expect it before the end of the year.

Your Option 2 - Is being looked at.


"I hope WxC will be able to deliver"
  We hope so too , but remember this is a technology issue that effects anyone in the FOIP industry we believe we do it better than anyone else in NZ as we generally have good results with National Fax, Some people may still have issues due to the issues highlighted above, but rest assured we are always looking to get better and improve our products and services, for faxing thats all we can look to do I'm afraid .





Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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  Reply # 79274 23-Jul-2007 11:57
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Sadly, most people will not get naked until December.  Not just because of the weather, but because from September it is only new Telecom connections that can be naked so that Telecom can trial it in a limited release.  Don't ask me why this crazy trial period, what is there to trial?  But that is how it is.  Existing cutomers can get naked only from December.

Sorry to be the bearer or bad news, I wish it was different (or that ISPs could twist Telecom's arm, I would not mind being a trial customer!).  Disclaimer: My information comes from newspaper articles, so it must be 100% true and accurate...




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  Reply # 79287 23-Jul-2007 15:13
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The only reason I was keeping a landline is for fax and eftpos.

I attended the Wellington business show last week and saw eftpos terminals that are now certified for broadband usage.

A number of providers are providing incoming fax to email gateways, so really I am just waiting for fax out now before I ditch my landline.

Maybe xnet can provide an outgoing email to fax gateway??




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  Reply # 79315 23-Jul-2007 17:53
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Look forward to your next major release.

Hmmm, naked for new customers only? I guess I'll have to disconnect, then become a new customer - though I spose Telecom will put some 30+ day catch on that one too.

Ah well, it will be the end of year soon enough




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  Reply # 79434 24-Jul-2007 13:55
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Hate to be the cat among the pigons here, but why not use www.kiwifax.co.nz? I personally have not used it, but am thinking about it for some clients.




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.



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  Reply # 79477 24-Jul-2007 19:15
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exportgoldman:

Hate to be the cat among the pigons here, but why not use www.kiwifax.co.nz? I personally have not used it, but am thinking about it for some clients.

$9.95 / mth and $$ per fax received - not really worth that cost compared to a faxibilty number etc.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  Reply # 79619 25-Jul-2007 15:07
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coffeebaron:
exportgoldman:

Hate to be the cat among the pigons here, but why not use www.kiwifax.co.nz? I personally have not used it, but am thinking about it for some clients.

$9.95 / mth and $$ per fax received - not really worth that cost compared to a faxibilty number etc.



Depends on how many faxes you send and recieve. We pay $10/VFX Fax line, then had to buy a $200 fax machine and ink, and we only do 5-10 faxes a month at the most.

This would put us at around $11.50 kiwifax usage, and having the added benefit of sending and recieving faxes by e-mail.

You could then choose to print out any faxes you wanted.

Anyways, just throught it was a cool service - and don't mean to keep going on about it in the VFX forum :) As I can state the 5-10 faxes we do a month on our VFX number work perfectly.




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

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