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64 posts

Master Geek
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Topic # 148711 28-Jun-2014 14:05
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Hi,

 

I was hoping one of the Vodafone staff on geekzone can help me as I got a straight up no from the call center regarding my query.

I'm currently with Snap for UFB and want to move to Vodafone, however I've been told that I cannot use my own router on the Vodafone network. I understand that this is probably for support reasons more than anything, and it is something which is technically possible but I wanted someone from Vodafone to confirm this for me.

The reason I ask, is that I don't want to sign up for the 12 month contract to get a free modem, and I don't want to pay the $149 to buy one from Vodafone. I'm completely capable of configuring my own router, and willing to accept that I'll get very little support for using my own equipment. But despite this, I've been given the same answer, no.

Is anyone from Vodafone able to clarify if there is any technical reason why I can't use my own CPE or able to assist me signing up with vodafone without buying one of your routers?

Cheers

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6434 posts

Uber Geek
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  Reply # 1076049 28-Jun-2014 14:17
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Why would you want to switch from snap to Vodafone????



64 posts

Master Geek
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  Reply # 1076070 28-Jun-2014 15:15
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NonprayingMantis: Why would you want to switch from snap to Vodafone????


Quite simply on price. 

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Uber Geek
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  Reply # 1076076 28-Jun-2014 15:21
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CcMaN: you CAN use your own router.

I also switched from Snap to Vodafone. I use my own router. Here's my original post detailing how to set it up on an Asus router:

http://www.geekzone.co.nz/forums.asp?forumId=40&topicId=143367




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Uber Geek
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  Reply # 1076115 28-Jun-2014 16:28
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CcMaN:
NonprayingMantis: Why would you want to switch from snap to Vodafone????


Quite simply on price. 


You get what you pay for then I guess.

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Ultimate Geek
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Vodafone NZ

  Reply # 1076375 29-Jun-2014 07:56
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As corksta pointed out, there is no physical restriction. It's mostly a support problem, the contact centre won't be able to help you with a non-standard modem. Since you're adept that shouldn't be a problem. :)

NonprayingMantis: You get what you pay for then I guess.


Considering he's getting a better deal, you are exactly right.




6434 posts

Uber Geek
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  Reply # 1076406 29-Jun-2014 10:10
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Demeter: As corksta pointed out, there is no physical restriction. It's mostly a support problem, the contact centre won't be able to help you with a non-standard modem. Since you're adept that shouldn't be a problem. :)

NonprayingMantis: You get what you pay for then I guess.


Considering he's getting a better deal, you are exactly right.


Cheaper deal.
Better is debatable.



The op wants to sign up without taking a contract, because he already has ufb installed and has his own modem.
Vodafone lack the flexibility to do this it seems.

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Uber Geek
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  Reply # 1076416 29-Jun-2014 10:29
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NonprayingMantis:
Demeter: As corksta pointed out, there is no physical restriction. It's mostly a support problem, the contact centre won't be able to help you with a non-standard modem. Since you're adept that shouldn't be a problem. :)

NonprayingMantis: You get what you pay for then I guess.


Considering he's getting a better deal, you are exactly right.


Cheaper deal.
Better is debatable.



The op wants to sign up without taking a contract, because he already has ufb installed and has his own modem.
Vodafone lack the flexibility to do this it seems.


I think the whole sale service provider requires a contract term as well if I remember correct

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Uber Geek
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Biddle Corp
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  Reply # 1076428 29-Jun-2014 11:17
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UFB always has a term contract between the LFC/Chorus and the RSP. You may bee able to move RSP within this timeframe but I don't believe this can be guaranteed.

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Uber Geek
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  Reply # 1076465 29-Jun-2014 12:04
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johnr: ....

I think the whole sale service provider requires a contract term as well if I remember correct


You may well be right, however that almost seems odd as if he's churning to another provider then the wholesale service provider wont be left out, they'll just be getting business from Vodafone instead of Snap. If the end user then cancelled their UFB within 12 months of them initially getting it, then the last provider to have the customer should pass on any costs. Surly the cancellation fee is there so offset some of the initial install costs?

Of course we're talking about the internet here, so all logic and reason can be ignored 







64 posts

Master Geek
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  Reply # 1076467 29-Jun-2014 12:06
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sbiddle: UFB always has a term contract between the LFC/Chorus and the RSP. You may bee able to move RSP within this timeframe but I don't believe this can be guaranteed.


I'm already outside of my 12 month contract with Snap, so I would think that since I already have UFB installed there shouldn't be any significant cost to the new ISP or Chorus to switch? Am I correct in this assumption?

I seem to have got the response here that it is possible to use my own router with Vodafone, but trying to get through to someone in the contact centre that I want to use my own modem and not purchase Vodafone's Huawei one is proving to be difficult.

From looking on Vodafone's website, there is an option to sign up for UFB without a 12 month contract, it's just trying to convince the contact centre to sign me up without selling me a router which is proving difficult.

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Uber Geek
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  Reply # 1076521 29-Jun-2014 13:54
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johnr:
NonprayingMantis:
Demeter: As corksta pointed out, there is no physical restriction. It's mostly a support problem, the contact centre won't be able to help you with a non-standard modem. Since you're adept that shouldn't be a problem. :)

NonprayingMantis: You get what you pay for then I guess.


Considering he's getting a better deal, you are exactly right.


Cheaper deal.
Better is debatable.



The op wants to sign up without taking a contract, because he already has ufb installed and has his own modem.
Vodafone lack the flexibility to do this it seems.


I think the whole sale service provider requires a contract term as well if I remember correct


Presumably that's only for new installs, to help stop people getting the free install then only paying for 1 month. When there is already ufb in place, it makes no sense to require a contract like that.

558 posts

Ultimate Geek
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  Reply # 1076867 30-Jun-2014 10:00
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NonprayingMantis: Presumably that's only for new installs, to help stop people getting the free install then only paying for 1 month. When there is already ufb in place, it makes no sense to require a contract like that.


Just a thought but perhaps its partly due to the large amount of installs that are probably taking place as people on-board onto fibre and they are trying to reduce the amount of churn to reduce the workload?

1569 posts

Uber Geek
+1 received by user: 400


  Reply # 1078821 2-Jul-2014 19:05
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So, from the first post the options are, buy a router or go on contract to cover the cost of the router. What if you had already paid for one from Vodafone, changed provider then changed back - you're still required to get another router?

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