Switching UFB from another provider

Forums › One NZ (including Farmside) › Switching UFB from another provider

CcMaN

87 posts

Master Geek
+1 received by user: 37

#148711 28-Jun-2014 14:05

Hi,

I was hoping one of the Vodafone staff on geekzone can help me as I got a straight up no from the call center regarding my query.

I'm currently with Snap for UFB and want to move to Vodafone, however I've been told that I cannot use my own router on the Vodafone network. I understand that this is probably for support reasons more than anything, and it is something which is technically possible but I wanted someone from Vodafone to confirm this for me.

The reason I ask, is that I don't want to sign up for the 12 month contract to get a free modem, and I don't want to pay the $149 to buy one from Vodafone. I'm completely capable of configuring my own router, and willing to accept that I'll get very little support for using my own equipment. But despite this, I've been given the same answer, no.

Is anyone from Vodafone able to clarify if there is any technical reason why I can't use my own CPE or able to assist me signing up with vodafone without buying one of your routers?

Cheers

NonprayingMantis

6434 posts

Uber Geek
+1 received by user: 1528

#1076049 28-Jun-2014 14:17

Why would you want to switch from snap to Vodafone????

CcMaN

87 posts

Master Geek
+1 received by user: 37

#1076070 28-Jun-2014 15:15

NonprayingMantis: Why would you want to switch from snap to Vodafone????

Quite simply on price.

corksta

2405 posts

Uber Geek
+1 received by user: 382

Trusted

Subscriber

#1076076 28-Jun-2014 15:21

CcMaN: you CAN use your own router.

I also switched from Snap to Vodafone. I use my own router. Here's my original post detailing how to set it up on an Asus router:

http://www.geekzone.co.nz/forums.asp?forumId=40&topicId=143367

NonprayingMantis

6434 posts

Uber Geek
+1 received by user: 1528

#1076115 28-Jun-2014 16:28

CcMaN:
NonprayingMantis: Why would you want to switch from snap to Vodafone????

Quite simply on price.

You get what you pay for then I guess.

Demeter

709 posts

Ultimate Geek
+1 received by user: 391

Trusted

One NZ

#1076375 29-Jun-2014 07:56

As corksta pointed out, there is no physical restriction. It's mostly a support problem, the contact centre won't be able to help you with a non-standard modem. Since you're adept that shouldn't be a problem. :)

NonprayingMantis: You get what you pay for then I guess.

Considering he's getting a better deal, you are exactly right.

NonprayingMantis

6434 posts

Uber Geek
+1 received by user: 1528

#1076406 29-Jun-2014 10:10

Demeter: As corksta pointed out, there is no physical restriction. It's mostly a support problem, the contact centre won't be able to help you with a non-standard modem. Since you're adept that shouldn't be a problem. :)

NonprayingMantis: You get what you pay for then I guess.

Considering he's getting a better deal, you are exactly right.

Cheaper deal.
Better is debatable.

The op wants to sign up without taking a contract, because he already has ufb installed and has his own modem.
Vodafone lack the flexibility to do this it seems.

Dyson

Shop now for Dyson appliances (affiliate link).

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#1076416 29-Jun-2014 10:29

NonprayingMantis:
Demeter: As corksta pointed out, there is no physical restriction. It's mostly a support problem, the contact centre won't be able to help you with a non-standard modem. Since you're adept that shouldn't be a problem. :)

NonprayingMantis: You get what you pay for then I guess.

Considering he's getting a better deal, you are exactly right.

Cheaper deal.
Better is debatable.

The op wants to sign up without taking a contract, because he already has ufb installed and has his own modem.
Vodafone lack the flexibility to do this it seems.

I think the whole sale service provider requires a contract term as well if I remember correct

sbiddle

30853 posts

Uber Geek
+1 received by user: 9996

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#1076428 29-Jun-2014 11:17

UFB always has a term contract between the LFC/Chorus and the RSP. You may bee able to move RSP within this timeframe but I don't believe this can be guaranteed.

insane

3324 posts

Uber Geek
+1 received by user: 1006

ID Verified

Trusted

2degrees

Subscriber

#1076465 29-Jun-2014 12:04

johnr: ....

I think the whole sale service provider requires a contract term as well if I remember correct

You may well be right, however that almost seems odd as if he's churning to another provider then the wholesale service provider wont be left out, they'll just be getting business from Vodafone instead of Snap. If the end user then cancelled their UFB within 12 months of them initially getting it, then the last provider to have the customer should pass on any costs. Surly the cancellation fee is there so offset some of the initial install costs?

Of course we're talking about the internet here, so all logic and reason can be ignored

CcMaN

87 posts

Master Geek
+1 received by user: 37

#1076467 29-Jun-2014 12:06

sbiddle: UFB always has a term contract between the LFC/Chorus and the RSP. You may bee able to move RSP within this timeframe but I don't believe this can be guaranteed.

I'm already outside of my 12 month contract with Snap, so I would think that since I already have UFB installed there shouldn't be any significant cost to the new ISP or Chorus to switch? Am I correct in this assumption?

I seem to have got the response here that it is possible to use my own router with Vodafone, but trying to get through to someone in the contact centre that I want to use my own modem and not purchase Vodafone's Huawei one is proving to be difficult.

From looking on Vodafone's website, there is an option to sign up for UFB without a 12 month contract, it's just trying to convince the contact centre to sign me up without selling me a router which is proving difficult.

NonprayingMantis

6434 posts

Uber Geek
+1 received by user: 1528

#1076521 29-Jun-2014 13:54

johnr:
NonprayingMantis:
Demeter: As corksta pointed out, there is no physical restriction. It's mostly a support problem, the contact centre won't be able to help you with a non-standard modem. Since you're adept that shouldn't be a problem. :)

NonprayingMantis: You get what you pay for then I guess.

Considering he's getting a better deal, you are exactly right.

Cheaper deal.
Better is debatable.

The op wants to sign up without taking a contract, because he already has ufb installed and has his own modem.
Vodafone lack the flexibility to do this it seems.

I think the whole sale service provider requires a contract term as well if I remember correct

Presumably that's only for new installs, to help stop people getting the free install then only paying for 1 month. When there is already ufb in place, it makes no sense to require a contract like that.

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

r2b2

586 posts

Ultimate Geek
+1 received by user: 109

#1076867 30-Jun-2014 10:00

NonprayingMantis: Presumably that's only for new installs, to help stop people getting the free install then only paying for 1 month. When there is already ufb in place, it makes no sense to require a contract like that.

Just a thought but perhaps its partly due to the large amount of installs that are probably taking place as people on-board onto fibre and they are trying to reduce the amount of churn to reduce the workload?

MadEngineer

4591 posts

Uber Geek
+1 received by user: 2570

Trusted

#1078821 2-Jul-2014 19:05

So, from the first post the options are, buy a router or go on contract to cover the cost of the router. What if you had already paid for one from Vodafone, changed provider then changed back - you're still required to get another router?

You're not on Atlantis anymore, Duncan Idaho.