I explained to the CSR that I don't haven't received the Vodafone modem yet and that they need to arrange for Chorus to do wiring but she insisted I must first disconnect with Orcon.
My concern that I would then be without internet was met with "the internet should only be down for a few days".
Is this normal? I assumed the sequence would be along the lines of:
- Modem received.
- Time arranged with Chorus, tech visits and performs wiring.
- Switchover occurs.
I'm reluctant to do anything at the moment if it's going to mean a lot of downtime...