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Forums › Vodafone New Zealand › [WXC/VFX] Toll call savings


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# 14952 27-Jul-2007 15:46
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Looks like WXC is getting more aggressive with their marketing.  I got a cold call on my VFX line advising that as a TC customer I could get some great discount on toll calls !  As the caller hadn't heard of VFX I didn't bother to try and explain it to him except to say that I was already a WXC customer ...

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  # 80004 27-Jul-2007 15:55
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Did you receive the call on a number you have ported from another Telco, or is it a number originally supplied by WxC?



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  # 80008 27-Jul-2007 16:19
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Number supplied by TC and ported by WXC.

 
 
 
 


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  # 80011 27-Jul-2007 16:31
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Yeah, so it is TC phoning around their database of customers trying to sell extra services rather than WxC having provided your number to TC.

As far as TC's Telemarketing would be aware, you are still a TC customer using a TC-supplied number.



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  # 80016 27-Jul-2007 16:42
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Nope .. the caller identified themselves as from WXC, and saying that as a TC customer I could get some great toll savings.

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  # 80018 27-Jul-2007 16:45
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Oh OK, now I get it.  I thought you meant that TC were the ones who phoned you.

Last night I got a similar call from Slingshot (to add to many received over the last few months).

I think all the Telcos are getting more aggressive, especially on Toll Calls which is one of the few areas where there is any money to be made at present.  Certainly, it's much more lucrative than reselling Telecom's Broadband services by all accounts.

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  # 80104 28-Jul-2007 12:14
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Maybe you should have signed up for the offer. Would have created an interesting scenario; WxC being your toll provider for your VFX line. Capped calls on your VFX line?




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  # 80111 28-Jul-2007 13:12
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hehe .. never thought of that!

 
 
 
 


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  # 80121 28-Jul-2007 14:51
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Would have failed when they asked for your telecom account number to get the direct dial put onto ;)

I don't buy anything off coldcallers out of principal, its supporting spammers.




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  # 80122 28-Jul-2007 14:56
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richms: Would have failed when they asked for your telecom account number to get the direct dial put onto ;)

I don't buy anything off coldcallers out of principal, its supporting spammers.


I got a phonecall from M2 the other day trying to offer their business services. The guy had quite an attittude when I told him he would not be able to save us money and we were perfectly happy with our present providers. CSR who have attitude problems aren't good for business when you're a new company cold calling for business in NZ.

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  # 80666 1-Aug-2007 00:08
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I've had a few callers from several telcos all promising to save us money by lowering our toll rates, I politely tell them what I pay with WxC VFX and they fall silent after checking it out on their computers. Just last week a Telecom rep. came to the door asking if we would like to switch back to Telecom, but upon explaining to me that we didn't have a physical phoneline connected and that WxC are the provider of the 'phoneline' that we have - not just the tolls provider - he seemed to be quite upset, insisting that I was wrong. TCL reps on the other hand know about VFX, they don't try to sell you something that will cost *more*.




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  # 81501 7-Aug-2007 20:24
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Tonight I also had a call from WxC promoting their toll services.  I did not hear what company the lady was from and she struggled understanding my Afrikaans accent, so I just kept on saying there is no way she can beat the price I'm paying for toll calls.  Eventually we understood each other and "parted our ways".

If anyone from WxC is reading this, is there a way you can prevent your toll calls department from calling your VFX customers?  It is wasting your time and our time.  (I'm not upset, just making a suggestion/request.)




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  # 81503 7-Aug-2007 20:53
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Funny you should say that Neil,

The GF's mum got a call aswell, and the person on the other end found it near impossible to understand her Hungarian accent.

However after a few minutes, they realised that they were gettign nowhere and gave up :D
We have already been called twice by WxC, why do they need to keep on calling us?

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  # 81701 9-Aug-2007 10:34
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Hello Guys,

Unfortunately the cold calling is not done inhouse. Ive made the powers that be aware of this issue and hopefully we can get it resolved so that people on ported numbers dont have thier time wasted by cold calls on our behalf.




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  # 81705 9-Aug-2007 10:57
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I don't get any tele spammarketers ringing me at home on my italk number. I almost feel left out! :-)

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  # 81711 9-Aug-2007 12:16
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slingshot are the worst at telespamming, they seem to have made about 5 calls to mums place with dead air when answered before they finally managed to get a person connected when she answered. 90222 is the caller id that appears for them. First time I have seen her deal appropriately with a telespammer Wink




Richard rich.ms

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