I called VF on Friday 4th to say that I was moving into a new house on the 30th of July and needed to transfer BB service on that date. 

Then on Monday 7th I get a text saying that I have services being installed on 9th of July...  And today I come home to a voice message from chorus saying they were unable to install a line today.
Which is understandable as I don't settle on the property for another 3 weeks and never asked them to install today.

I emailed VF yesterday to try and head off the install but haven't had a response and tonight waited an hour to speak to a CSR before hanging up, as it was then after hours.

To date my VF experience has been stellar but this is just a stuff up on their part, I'm only glad they haven't disconnected the old service.

If any VF staffer wants to look into this for me and see what went wrong, PM me.