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693 posts

Ultimate Geek
+1 received by user: 8


Topic # 150053 9-Jul-2014 21:03
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I called VF on Friday 4th to say that I was moving into a new house on the 30th of July and needed to transfer BB service on that date. 

Then on Monday 7th I get a text saying that I have services being installed on 9th of July...  And today I come home to a voice message from chorus saying they were unable to install a line today.
Which is understandable as I don't settle on the property for another 3 weeks and never asked them to install today.

I emailed VF yesterday to try and head off the install but haven't had a response and tonight waited an hour to speak to a CSR before hanging up, as it was then after hours.

To date my VF experience has been stellar but this is just a stuff up on their part, I'm only glad they haven't disconnected the old service.

If any VF staffer wants to look into this for me and see what went wrong, PM me.

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693 posts

Ultimate Geek
+1 received by user: 8


  Reply # 1086511 10-Jul-2014 16:10
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Sorted, I completed an online move request and got a call within an hour.  Turns out the original CSR selected ASAP instead of putting in the correct move date.

558 posts

Ultimate Geek
+1 received by user: 110


  Reply # 1086803 10-Jul-2014 22:39
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Kiwi1971: Sorted, I completed an online move request and got a call within an hour.  Turns out the original CSR selected ASAP instead of putting in the correct move date.


Typical - when you want a quick install you can't get one. When you don't, you do :D

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