We got a statement last month and it showed we had a credit balance so didn't pay anything. Yesterday I received an account from VF showing we were overdue I was somewhat perplexed, after some investigation I discovered, all our fault when paying our account per internet banking we picked up our old Telsatraclear account reference and made payment there. Damn
I rang the Vodafone call Centre today, hold time was about 1 1/2 minutes, the Agent took care of the problem transferred the payments to the current account and gave us the appropriate ticket reference. All done in about 5 minutes if that.
Absolutely spot on service Vodafone and thank you very much.