Hi,
I am having huge difficulties with dtmf tones not being recognised when trying to access my voice portal from the phone connected to a linksys PAP2T.
What happens is - I call the voice portal and I am asked for the passcode anything I enter is not recognised i.e. it is as though I haven't pressed any keys at all, there is a long pause after I press the hash key and then I get this code is invalid.
I changed the settings on the web portal to not require login from my own phone, but now even though I don't get asked for a passcode when I press a key for an option e.g. 8 to change the passcode again the dtmf tone is not recognised long delay then repeated message.
I have contacted WxC about the issue and even though they have been very helpful they have not solved the problem.
They did send me a replacement PAP2T which I connected and still have the same problem. I have also tried different phones. I have tried different cables going from PAP2T to phone.
I am connecting to a router connected to a paradise cable modem.
If I dial **** I get the Sipura voice configuration prompt no problem and I can enter options to find out settings, etc. So it seems that the phone DTMF works and the Linksys PAP2T understands the tones OK, it's just the VXF voice portal doesn't recognise the tones being sent to it. I personally think it has to be something at the WxC end. The number I am using on the line1 is a ported number, nothing on line 2.
Please help - my wife thinks I'm a fool, hey, what's new! Anyone had the same problem?