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Topic # 150336 18-Jul-2014 21:39
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Hey

Quick question for a friend.

Is the 12 month contract with the person who signs the contract or the property?

e.g. say you sign up for naked DSL and after 3 months you move house. Is there an ETC and new connection fee for the new house? or does the contract continue? or does the 12 months reset?


Thanks




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  Reply # 1091810 18-Jul-2014 21:47
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The contract is with the account holder not the connection.

However there are typically relocation fees involved with a relocation which most users will get waived in exchange for a 12month contract. Which is where I believe people get caught up on it is a new 12month term if you relocate.

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  Reply # 1091825 18-Jul-2014 22:13
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  Reply # 1091830 18-Jul-2014 22:48
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michaelmurfy: Also http://bigpipe.co.nz don't do contracts if you're looking for a provider :)

 

I am sure they have a contract, just maybe a rolling over 1 month one.

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  Reply # 1091836 18-Jul-2014 22:56
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mattwnz:
michaelmurfy: Also http://bigpipe.co.nz don't do contracts if you're looking for a provider :)

I am sure they have a contract, just maybe a rolling over 1 month one.


How sure about that are you?
Their site states...

"Is there any minimum term contract?

 

Nope. No minimum contract term, and you can leave any time. You just need to let us know so that we can stop the following month's charge to your credit card. As you pay for a full month in advance we recommend if you are planning to leave, that you leave towards the end of your monthly renewal, as we do not offer refunds for partially used months."




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  Reply # 1091837 18-Jul-2014 23:00
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SCM:
mattwnz:
michaelmurfy: Also http://bigpipe.co.nz don't do contracts if you're looking for a provider :)

I am sure they have a contract, just maybe a rolling over 1 month one.


How sure about that are you?
Their site states...

"Is there any minimum term contract? Nope. No minimum contract term, and you can leave any time. You just need to let us know so that we can stop the following month's charge to your credit card. As you pay for a full month in advance we recommend if you are planning to leave, that you leave towards the end of your monthly renewal, as we do not offer refunds for partially used months."


That clause is for a 'minium term contract', but they will still have a 'contract' you have to signup to before they will give you service. No company will give you access to their services without you agreeing to their contract terms.  Also if you read that clause, it is still essentially a month by month contract which rolls over monthly.

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  Reply # 1091891 19-Jul-2014 09:21
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michaelmurfy: Also http://bigpipe.co.nz don't do contracts if you're looking for a provider :)


Until December at least when VDSL2 contracts will exist for every provider (since they're being imposed by Chorus).



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  Reply # 1091908 19-Jul-2014 09:40
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SCM:
mattwnz:
michaelmurfy: Also http://bigpipe.co.nz don't do contracts if you're looking for a provider :)

I am sure they have a contract, just maybe a rolling over 1 month one.


How sure about that are you?
Their site states...

"Is there any minimum term contract? Nope. No minimum contract term, and you can leave any time. You just need to let us know so that we can stop the following month's charge to your credit card. As you pay for a full month in advance we recommend if you are planning to leave, that you leave towards the end of your monthly renewal, as we do not offer refunds for partially used months."


to clarify:

We have a contract in the sense that you are agreeing to give us money and in exchange we are agreeing to give you broadband.  By any legal definition, that is a contract. No two ways around it.  Therefore every broadband provider has contracts and any ISP who claims they don't on their site is plain wrong. (and should probably get some better lawyers)

However, in common language (as opposed to legalese) most people interpret "contract" to mean "12 month contract".  So in that sense we don't have "contracts" 
You can leave anytime with no penalty or minimum notice period (this whole '30 days notice' is sadly something almost everybody else is doing these days - not very consumer friendly IMO)




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  Reply # 1091911 19-Jul-2014 09:56
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So somehow my question in the vodafone forum is all about bigpipe...

I've dug around on the vodafone website and found the following. So it appears there will be a fee of up to $153 to move. Will talk to the CSR when they sign up to get some clarification and note added to their account.


 

     

  1. If you move house and want to retain your broadband and/or home phone connection and continue with this offer, you will be required to pay a $101.20 reconnection fee for your broadband connection and $52.10 for your home phone connection, as long as there is an active phone line that was previously working at the new location. If a new phone line needs to be connected at the new address because a phone line has not previously been active, the price will depend on the location and work required.
     
  2. If you cancel your home phone or broadband prior to the completion of the 12 month contract period, an early termination charge of $199 will apply.

 





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  Reply # 1091936 19-Jul-2014 11:30
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If you are out of contract when you move then generally the moving fee will be $0 if another 12 month term is agreed to



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  Reply # 1091961 19-Jul-2014 12:25
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Thanks johnr. 
The problem is they are likely to move within the next 3 months (they haven't even signed up yet), but don't want to wait until they move to their new place get Internet...




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