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838 posts

Ultimate Geek
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Topic # 150419 22-Jul-2014 08:37
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I seem to be having an issue not receiving all text messages sent to me. I know that I've missed at least 3 messages in the last 10 days or so from at least 2 people. I can't see anything related to this issue on the Vodafone website. What's the easiest way to diagnose this sort of an issue? Obviously it's quite hard to know when I'm not receiving a text message.

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  Reply # 1093453 22-Jul-2014 08:45
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Do you know what network the messages were sent from?

I've been having similar issues recently (last month or two) between Vodafone and Telecom.
For me, some Vodafone texts arrive late to my Telecom phone (usually 30-60 minutes), and some of my texts never get to the Vodafone recipient. I can't recall if we've had Vodafone to Telecom texts go astray.




Location: Dunedin



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Ultimate Geek
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  Reply # 1093475 22-Jul-2014 09:06
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Yes, the senders that I know about are also on the Vodafone network.

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  Reply # 1093480 22-Jul-2014 09:14
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Do you have imessage turned on in the past? If so log of every device you ever used imessage on, rinse and repeat. Then post results.

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  Reply # 1093482 22-Jul-2014 09:18
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Have you got examples time / date / A number?

Everytime I look into these A party is sending to incorrect number



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Ultimate Geek
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  Reply # 1093483 22-Jul-2014 09:18
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joker97: Do you have imessage turned on in the past? If so log of every device you ever used imessage on, rinse and repeat. Then post results.


No iphones involved.



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Ultimate Geek
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  Reply # 1093489 22-Jul-2014 09:22
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johnr: Have you got examples time / date / A number?

Everytime I look into these A party is sending to incorrect number


An example of a text I never received? I know my wife sent me a message yesterday morning that I never received. She also sent me one the previous week I never received. The other person that I know about has never had a problem sending me messages in the past.

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  Reply # 1093510 22-Jul-2014 09:56
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Johnr, I have PM'd you three examples, the information may not be of any use due to them being oldish and sent from a different network. 




Location: Dunedin

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  Reply # 1093889 22-Jul-2014 20:02
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Can number portability affect SMS delivery?



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Ultimate Geek
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  Reply # 1094029 23-Jul-2014 09:32
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Ok so I doubhle checked my wifes address ook, she difintely has the right number in there, and I received to messages from her yesterday, anybody want to have a look for me? I know the text was approx 11.30 on Monday. I can PM somebody at Vodafone the numbers etc.

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  Reply # 1094037 23-Jul-2014 09:39
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I can take a look



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  Reply # 1094042 23-Jul-2014 09:46
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johnr: I can take a look


Thanks, PMed.

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  Reply # 1094043 23-Jul-2014 09:47
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It seems that number portability can often be an issue.
We signed up for a SMS txt service at work and had a hard time sending to some numbers.
The numbers that often wouldnt get messages were ALWAYS ported numbers.

Not sure if its related, but I found an issue with my gmail being hacked recently. I turned on the 2 factor authentication thing with google.
When you go to set your phone up to connect to gmail, you enter your name and password and it will either txt a code to your mobile OR phone you and read a number to you. I cant receive txts from google - but the audio call part works ok.

I have a telecom number and I am on skinny - so would have thought maybe this shouldnt have been an issue




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler



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Ultimate Geek
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  Reply # 1094046 23-Jul-2014 09:51
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quickymart: Can number portability affect SMS delivery?


Possibly? I did port my number in 2008 to vodafone. I've only ever had an issue with being able to receive texts from overseas. This is the first time, at least that I know about, that I've been missing texts from other NZ numbers.

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  Reply # 1094053 23-Jul-2014 10:05
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Issue looked into and handset ack delivery of SMS



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  Reply # 1094054 23-Jul-2014 10:07
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Big thanks to Johnr. Looks like the issue lies with my handset. It acknowledged that it recieved the text message but it just never showed up for me on the phone anywhere that I can see. Good to know where the problem lies at any rate.

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