Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




788 posts

Ultimate Geek

Trusted

#150484 24-Jul-2014 11:51
Send private message

Hi everyone

We are upgrading our mobile systems this weekend, 9pm Friday 25th to Sunday 27th July. While the upgrades are occurring, some services will be unavailable for mobile customers including:

 

  • My Vodafone (both the smartphone app and website)
  • Credit Card top ups (other ways still available, take a look at the full list of ways to top up)
  • Finding out your balance by TXT
  • Changing plans
  • Moving from Prepay to On Account
  • Moving your phone number to a new SIM card
  • Prepay Boosts will not be available to purchase
Please also note, our customer service team won't be able to access your account during the upgrade.

You will be able to use your current txt, minute and data allocations, as well as your current Prepay balance during these times as normal, but will not be able to make any changes. So please make sure you change your plan, top up or call 321 to grab a Prepay Boost before 9pm on Friday.

All services will be restored by Monday 28th July.

We will add a reply to this post as the work is completed.

Cheers

Dylan


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
19282 posts

Uber Geek
Inactive user


  #1095674 25-Jul-2014 15:09
Send private message

Just a reminder and this is a major upgrade this weekend

1273 posts

Uber Geek

Subscriber

  #1095700 25-Jul-2014 15:47
Send private message

That being the case, should I not expect to see some mention of this on the Vodafone website?

 
 
 
 


3214 posts

Uber Geek

Trusted

  #1095732 25-Jul-2014 16:35
Send private message

Merging billing systems by chance?

19282 posts

Uber Geek
Inactive user


  #1095734 25-Jul-2014 16:46
Send private message

DjShadow: Merging billing systems by chance?


Nope

19282 posts

Uber Geek
Inactive user


  #1095761 25-Jul-2014 17:19
Send private message

allan: That being the case, should I not expect to see some mention of this on the Vodafone website?


It's on the Vodafone NZ community and here on Geekzone

'That VDSL Cat'
12210 posts

Uber Geek

Trusted
Spark
Subscriber

  #1095771 25-Jul-2014 17:34
Send private message

allan: That being the case, should I not expect to see some mention of this on the Vodafone website?


there was also a txt notification that went out yesterday too..




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


65 posts

Master Geek
Inactive user


  #1095788 25-Jul-2014 18:02
Send private message

Ok,

I'll say the usual thing I always say on Vodafone Social Media sites when they say they are doing a system upgrade 

''I hope this is to enable the system to do roll over minutes and data''



cheers




 
 
 
 


19282 posts

Uber Geek
Inactive user


  #1095789 25-Jul-2014 18:08
Send private message

Quibbler: Ok,

I'll say the usual thing I always say on Vodafone Social Media sites when they say they are doing a system upgrade 

''I hope this is to enable the system to do roll over minutes and data''



cheers





Wrong platform

28967 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #1095814 25-Jul-2014 19:08
Send private message

Bit different to the introduction of Siebel in the first place - I remember when that happened and it was impossible to get your account balance or remaining minutes for somewhere along the lines of an entire month!

65 posts

Master Geek
Inactive user


  #1095823 25-Jul-2014 19:27
Send private message

Yes that was back in June of 2007.
Now I guess the second best thing I would like to see would be real time billing for on account, that way I know in real time how many mins or data I have left, like straight after making a phone call the minutes get deducted (Like Two Degrees have for pay monthly)

19282 posts

Uber Geek
Inactive user


  #1095828 25-Jul-2014 19:39
Send private message

@Quibbler Real time rating is already in place and has been for a while check your data then use some check it straight away same for minutes and SMS

Edit: Not for grandfathered plans as they needed to remain on the old rating engine but we have the latest and greatest in place now

28967 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #1095831 25-Jul-2014 19:50
Send private message

Quibbler: Yes that was back in June of 2007.
Now I guess the second best thing I would like to see would be real time billing for on account, that way I know in real time how many mins or data I have left, like straight after making a phone call the minutes get deducted (Like Two Degrees have for pay monthly)


The initial deployment was well before that, it was around the middle of 2004. Wasn't it Siebel as well that Vodafone moved to Australia and then had to move it back to NZ because the performance was terrible?

Real time rating was introduced a quite a few months ago. I'm surprised nobody has actually commented on it here on GZ.

19282 posts

Uber Geek
Inactive user


  #1095834 25-Jul-2014 19:53
Send private message

Siebel wave 1 was late 2004 and then Siebel wave 2B was 2005 / 2006

65 posts

Master Geek
Inactive user


  #1095835 25-Jul-2014 19:53
Send private message

johnr: @Quibbler Real time rating is already in place and has been for a while check your data then use some check it straight away same for minutes and SMS

Edit: Not for grandfathered plans as they needed to remain on the old rating engine but we have the latest and greatest in place now


Incorrect, I'm on a Smart Business Basics plan with minutes and texts to Aussie (so it's not a old plan)
And I have been texting quite a bit but the last text in my account shows 3:30 PM.


19282 posts

Uber Geek
Inactive user


  #1095836 25-Jul-2014 19:57
Send private message

@Quibbler Real time rating is in place I was across the project and also look after the platform in production and preprod so it looks like the plan you are on is not on the new platform

Edit: Red plans

 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

OPPO Find X2 Lite brings flagship features to mid-range 5G smartphone
Posted 29-May-2020 12:52


Sony introduces the digital camera ZV-1 for content creators
Posted 27-May-2020 12:47


Samsung Announces 2020 QLED TV Range
Posted 20-May-2020 16:29


D-Link A/NZ launches AI-Powered body temperature measuring system
Posted 20-May-2020 16:22


NortonLifeLock Online Banking Protection now available for New Zealand banks
Posted 20-May-2020 16:14


SD Express delivers new gigabyte speeds for SD memory cards
Posted 20-May-2020 15:00


D-Link A/NZ launches Nuclias cloud managed network solution hosted in Australia
Posted 11-May-2020 17:53


Logitech introduces new video streaming solution for home studios
Posted 11-May-2020 17:48


Next generation Volvo cars to be powered by Luminar LiDAR technology
Posted 7-May-2020 13:56


D-Link A/NZ launches Wi-Fi Certified EasyMesh system
Posted 7-May-2020 13:51


Spark teams up with Microsoft to bring Xbox All Access to New Zealand
Posted 7-May-2020 13:01


Microsoft plans to establish its first datacenter region in New Zealand
Posted 6-May-2020 11:35


Genesis School-gen has joined forces with Mind Lab Kids
Posted 1-May-2020 12:53


Malwarebytes expands into privacy with fast, frictionless VPN
Posted 30-Apr-2020 16:06


Kordia to donate TV airtime on Channel 200 to community groups
Posted 30-Apr-2020 16:00



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.