My Vodafone Android App doesn't work on 3G

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dcole13

534 posts

Ultimate Geek
+1 received by user: 107

#150661 29-Jul-2014 21:01

Hi,

I am trying to use the My Vodafone app on my Nexus 5 on 3G, however, it just shows "Unable to contact server. Please try again later" whenever I start the app, however it works on WiFi. I am running Android L, and it was working on 4.4.4.

Thanks

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NikT

1710 posts

Uber Geek
+1 received by user: 730

Trusted

#1098436 30-Jul-2014 10:26

Hi dcole13,

Thanks for the feedback, I'll pass this along to the team - I'd be keen to hear if anyone else running the L preview has the same issue, as I'd imagine L hasn't yet been tested (On account of it still being in dev preview & Vodafone not ranging the Nexus 5).

Is your APN set to 'vodafone' rather than 'www.vodafone.net.nz' or similar? Have you tried the standard uninstall/reinstall? There was an update pushed out to the app yesterday that may help.

Cheers,

- Nik

Product Manager @ PB Tech

Smartphones @ PB Tech | Headphones @ PB Tech

dcole13

534 posts

Ultimate Geek
+1 received by user: 107

#1098672 30-Jul-2014 15:55

NikT: Hi dcole13,

Thanks for the feedback, I'll pass this along to the team - I'd be keen to hear if anyone else running the L preview has the same issue, as I'd imagine L hasn't yet been tested (On account of it still being in dev preview & Vodafone not ranging the Nexus 5).

Is your APN set to 'vodafone' rather than 'www.vodafone.net.nz' or similar? Have you tried the standard uninstall/reinstall? There was an update pushed out to the app yesterday that may help.

Cheers,

- Nik

Hi,

I have tried to reinstall and that did not fix it, and yes my APN is set to 'vodafone'. If you would like me to I can do some testing on Android L.

Thanks

Home ADSL: School: