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345 posts

Ultimate Geek
+1 received by user: 32

Topic # 150731 1-Aug-2014 09:07
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Excuse me while I have a small public rant here about Vodafone's billing service. 

I changed broadband plans back in April at the offer of a VF service rep who called me on the phone to upgrade me.
Since then I've been charged $10 more than what we agreed on every month.

So every month I ring the 0800 number and get it fixed, and every time they tell me it's won't happen again and yet it does.

I realise it's not a huge issue but having to call every month about the same problem is getting old and repetitive.

VF reps, can please we get it fixed permanently this time?

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5572 posts

Uber Geek
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  Reply # 1099840 1-Aug-2014 09:18
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Do you know the cause of the problem? Is it your mobile phone keeps unlinking? If so are you trying to activate it a on a second account? Did you speak with the retention team and agree to a special price?


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345 posts

Ultimate Geek
+1 received by user: 32

  Reply # 1099851 1-Aug-2014 09:31
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I'm not sure of the cause... my mobile isn't linked to the account (it's not a VF mobile).

My best guess is that the system is trying to charge me the price for the nearest equivalent plan, Naked Broadband Play Red.

It probably was the retention team I spoke to in April since my contract was renewed for another 12 months.


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Uber Geek
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  Reply # 1099889 1-Aug-2014 10:15
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@TimA have you got the account INFO for this?

727 posts

Ultimate Geek
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  Reply # 1099916 1-Aug-2014 11:19
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Hi Petes117

I've taken the liberty of changing you to the unlimited plan. That's actually $14 a month less than your current plan and has unlimited data so you won't get overage charges. Get more pay less. :)

I'll email you with more info.



345 posts

Ultimate Geek
+1 received by user: 32

  Reply # 1099926 1-Aug-2014 11:39
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Hi Dylan,
Thanks I was considering that too after looking at the current plans on offer. I went 4GB over my cap this month, which is why this month's bill was $14 more rather than the usual $10 more. So the unlimited plan should be better for me.

Thanks very much getting this sorted out for me :)

62 posts

Master Geek
+1 received by user: 1

  Reply # 1100105 1-Aug-2014 15:32
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Could you please look into this for me too. I am on the VDSL unlimited with phone package for $115. I also have an on account mobile that is (at least was) linked so I should be paying $105. But this month I am being charged $120... If you could let me know what you need from me, that would be great.



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