[WXC/VFX] Is anyone else having trouble getting small business sales support ?

Forums › Vodafone New Zealand › [WXC/VFX] Is anyone else having trouble getting small business sales support ?

jonathanreid

23 posts

Geek

Topic # 150826 4-Aug-2014 19:47

I called into sales almost 2 weeks ago as I saw the fusion unlimited plan advertised on my bill, however it is not available for me as I have mine under my business name. Bit annoying they are advertising something to me I cant have, but the big issue is it seems WXC dont have any products I can move to to get more than the 60GB plan I am on.

Over the last 2 weeks I have spoken to 4 different people and had no answer back yet as to where I stand which just seems really odd.

I have been with WXC for 5 years now and been real happy with the tech support - is this sales issue a blip ??

Will try them one more time tomorrow then I think I need to look for another supplier.

richms

21387 posts

Uber Geek
+1 received by user: 4336

Trusted

Subscriber

Reply # 1102029 4-Aug-2014 20:03

Just change now. The only places pick up their act is when customers leave. You have given them a week and a bit more than I would to come back, and if you are out of contract things can only get better by moving to another ISP.

Richard rich.ms

jonathanreid

23 posts

Geek

Reply # 1103127 6-Aug-2014 10:42

It seems when WXC marketing created the new unlimited plan, they pulled all the other plans. Unlimited is not available to business accounts so basically if you are a business user you currently cant do anything. Even worse they dont have a ETA when this will be rectified.