Nexus 5 on Vodafone - Mobile Data stops working, but still connected

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Nexus 5 on Vodafone - Mobile Data stops working, but still connected

dcole13

534 posts

Ultimate Geek

#151181 16-Aug-2014 18:08

Hi,

I have a Nexus 5. When I am using my data (3G and 4G) it works fine MOST of the time, however sometimes it just stops working, I am still connected to 4G or 3G but I can't do anything. Why could this be happening?

THanks

Edit: This also happened on my old iPhone.

Home ADSL: School:

1 | 2 | 3

315 posts

Ultimate Geek

#1109819 17-Aug-2014 10:27

This also happens on my galaxy note 2 and 3. I turn mobile data of them on to fix it but is still annoying.

code15

198 posts

Master Geek

#1109853 17-Aug-2014 11:24

This has been an issue since 2010 at least. Two years ago I switched to telecom because they couldn't fix it. Hard to believe its still happening!

dcole13

534 posts

Ultimate Geek

#1109900 17-Aug-2014 12:49

code15: This has been an issue since 2010 at least. Two years ago I switched to telecom because they couldn't fix it. Hard to believe its still happening!

Since 2010? I would expect a solution by now, and hopefully they will soon, otherwise I guess i'll switch to Spark.

Home ADSL: School:

bmoff

158 posts

Master Geek

Trusted

#1109917 17-Aug-2014 13:51

I have disabled 4G on my Nexus 5 because of the drop-outs around Auckland, particularly in Dominion Rd. Absolutely hopeless. I find 3G more reliable.

dcole13

534 posts

Ultimate Geek

#1109919 17-Aug-2014 13:55

bmoff: I have disabled 4G on my Nexus 5 because of the drop-outs around Auckland, particularly in Dominion Rd. Absolutely hopeless. I find 3G more reliable.

Yeah, I find that it happens more on 4G as well. Hopefully they can get a fix out.

Home ADSL: School:

johnr

19282 posts

Uber Geek
Inactive user

#1109927 17-Aug-2014 14:08

This does not happen on my Sony Z2 or my Samsung S4 obtained from Vodafone NZ, Has the Nexus5 got fast dormancy enabled? I use many GBs per month

There are no issues we are aware of it could come down to software config setup on the handset for another carrier,

3G will be stronger than 4G as 99% of the 4G network is on 1800Mhz and 3G is on 900/2100Mhz

dcole13

534 posts

Ultimate Geek

#1109929 17-Aug-2014 14:12

johnr: This does not happen on my Sony Z2 or my Samsung S4 obtained from Vodafone NZ, Has the Nexus5 got fast dormancy enabled?

There are no issues we are aware of it could come down to software config setup on the handset for another carrier,

3G will be stronger than 4G as 99% of the 4G network is on 1800Mhz and 3G is on 900/2100Mhz

No, I have not even heard of fast dormancy. I will enable it and then try it out.

Home ADSL: School:

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

johnr

19282 posts

Uber Geek
Inactive user

#1109930 17-Aug-2014 14:16

Google search about fast dormanc and what it is and it's just not a feature you enable in the normal handset options menu,

Many issues come down to imported handsets running setups for different carriers or rooted handsets running some config cause someone else thinks they know better then the actual carrier

johnr

19282 posts

Uber Geek
Inactive user

#1109932 17-Aug-2014 14:21

dcole13:
code15: This has been an issue since 2010 at least. Two years ago I switched to telecom because they couldn't fix it. Hard to believe its still happening!

Since 2010? I would expect a solution by now, and hopefully they will soon, otherwise I guess i'll switch to Spark.

Vodafone NZ runs the Single RAN solution from Nokia Networks same technology vendor across 2G / 3G / 4G and one of the best in the world, Just cause a issue is happening does not mean it's carrier related, Google search NSN Flexi 10 and have a read

nate

6473 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#1109940 17-Aug-2014 14:34

I live just off Dominion Rd and have never experienced the issues you describe.

You sure it's not your handset?

dcole13

534 posts

Ultimate Geek

#1109945 17-Aug-2014 14:44

johnr: Google search about fast dormanc and what it is and it's just not a feature you enable in the normal handset options menu,

Many issues come down to imported handsets running setups for different carriers or rooted handsets running some config cause someone else thinks they know better then the actual carrier

Since my Nexus 5 was from Google Play, shouldn't it come with no carrier configuration? How would I enable it then?

Also, 2.6Gbps on dem base stations

Home ADSL: School:

johnr

19282 posts

Uber Geek
Inactive user

#1109949 17-Aug-2014 14:49

Not all mobile networks are setup the same there are lots of features that could be different, This is one issue of using imported handsets

johnr

19282 posts

Uber Geek
Inactive user

#1109950 17-Aug-2014 14:50

dcole13:
johnr: Google search about fast dormanc and what it is and it's just not a feature you enable in the normal handset options menu,

Many issues come down to imported handsets running setups for different carriers or rooted handsets running some config cause someone else thinks they know better then the actual carrier

Since my Nexus 5 was from Google Play, shouldn't it come with no carrier configuration? How would I enable it then?

Also, 2.6Gbps on dem base stations

Over 3.4Gbps now but that was using 200Mhz of spectrum

coffeebaron

6236 posts

Uber Geek

Trusted

Lifetime subscriber

#1109958 17-Aug-2014 15:01

I've had an S3 (non 4G) and now an HTC M8. Both Vodafone NZ. Have never had an issue with data stopping. My iPad occasionally seems to stall, nothing major. Maybe just buggy Apple. Low coverage can sometimes cause issues, so this will improve as coverage grows.
I've definitely seen a fair share of issues from imported handsets though.

Rural IT and Broadband support.

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

bmoff

158 posts

Master Geek

Trusted

#1109964 17-Aug-2014 15:06

Could be, don't care really. I use 2 Degrees for serious data use. Not paying Vodafone's ridiculous rates. I use Vodafone only for calls and light data use like email, so the speed isn't really an issue.
My point was simply that I too have experienced drop-outs.

nate: I live just off Dominion Rd and have never experienced the issues you describe.

You sure it's not your handset?

1 | 2 | 3