2GB Mobile Data Disappearing FAST!!

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Indio

153 posts

Master Geek
+1 received by user: 2

#151414 24-Aug-2014 20:48

I had 6 mobiles ported over to Vodafone on Thursday 21st August, each with 2GB mobile data. I've just checked tonight, and 5 of the mobiles have used up nearly ALL of their 2GB - since Thursday?? What (if any) background Vodafone-specific apps might be chewing through this data unbeknownst to my staff?

Can someone from Vodafone please reply.

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#1114805 24-Aug-2014 21:30

No Vodafone app would generate it's own traffic and using the Vodafone mobile app the traffic is zero rated anyway

End users have to be using up the data full stop, Speak to them and ask them what they are doing and make sure they are attaching to home WiFi when possible

Inphinity

2780 posts

Uber Geek
+1 received by user: 1184

#1114813 24-Aug-2014 21:46

Possibly have app updates over mobile enabled instead of wifi only?

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#1114817 24-Aug-2014 21:50

icloud over mobile data enabled maybe but not really much INFO to work off in the first post

Indio

153 posts

Master Geek
+1 received by user: 2

#1114819 24-Aug-2014 21:53

johnr: icloud over mobile data enabled maybe but not really much INFO to work off in the first post

Can I pm you the details??

Inphinity

2780 posts

Uber Geek
+1 received by user: 1184

#1114824 24-Aug-2014 22:05

Check what the devices report as using the data

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#1114835 24-Aug-2014 22:15

Ok Indio thanks for DM, If this had been explained in the first post in some detail then our replies would of been different and I would of been asking for a DM myself