Vodafone SMTP issues

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Peppery

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Topic # 151498 27-Aug-2014 15:44

Hey guys,

I've had a few clients with Spark using @ihug.co.nz addresses with the old smtp.xtra.co.nz that's being shut off so I have attempted to move them to Vodafone's SMTP servers.

According to Vodafone's website, smtp.vodafone.co.nz is the preferred server. They say SSL access is available on 995 however trying that from either my Snap or the Spark connections results in no access.

I can access the regular smtp.vodafone.co.nz SMTP port from my Snap connection here, but of course Spark block 25 outgoing. Meaning these clients can't actually send emails after smtp.xtra.co.nz is killed off.

Here's the main bit: what SMTP server settings do I need that actually work for connections from outside VF's network?

Here's what I see from my Snap connection

$ telnet smtp.vodafone.co.nz 995
Trying 203.109.135.50...
telnet: connect to address 203.109.135.50: Connection refused
telnet: Unable to connect to remote host

$ telnet smtp.vodafone.co.nz 25
Trying 203.109.135.50...
Connected to smtp.vodafone.co.nz.
Escape character is '^]'.
220 cust.filter8.content.vf.net.nz ESMTP
421 Exceeded allowable connection time, disconnecting.
Connection closed by foreign host.

And the same from a Spark connection

$ telnet smtp.vodafone.co.nz 995
Trying 203.109.135.50...
telnet: connect to address 203.109.135.50: Connection refused
telnet: Unable to connect to remote host

$ telnet smtp.vodafone.co.nz 25
Trying 203.109.135.50...
telnet: connect to address 203.109.135.50: Connection refused
telnet: Unable to connect to remote host

timmmay

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Reply # 1116648 27-Aug-2014 16:15

Can you move them to a domain or generally away from ISP provided email? ISP email services seem to be a low effort sort of thing. I use FastMail.fm for my email hosting, and I've used AuthSMTP for a good reliable SMTP only service in the past.

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Jaxar

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Reply # 1116668 27-Aug-2014 16:35

I've had success with asking spark to unblock port 25 in the past.

Please note: I have a professional bias towards Vodafone.

Peppery

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Reply # 1116692 27-Aug-2014 16:56

timmmay: Can you move them to a domain or generally away from ISP provided email? ISP email services seem to be a low effort sort of thing. I use FastMail.fm for my email hosting, and I've used AuthSMTP for a good reliable SMTP only service in the past.

Totally agree. I've moved most of my clients onto Google Apps with their domains. The ones left on @ihug.co.nz addresses are both elderly and very tech illiterate, but I'll see what I can do here in the long term. I suspect both of them are paying way more for that email address than they need to be.

Peppery

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Reply # 1116694 27-Aug-2014 16:58

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Jaxar: I've had success with asking spark to unblock port 25 in the past.

Yeah, that's what we've done with our mail server with them, but it's a sub optimal solution. There's no reason why Vodafone should only offer SSL within their own network (presuming that they do) but only offer unencrypted SMTP on a highly blocked port outside of it. Really, that's the opposite of what they should be doing!

Varkk

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Reply # 1132000 19-Sep-2014 10:40

Isn't the port for SMTP over SSL 465 or 587(TLS)? Port 995 is usually IMAP with SSL.
Having said that I don't seem to be able to connect on port 465 or 587 either.

Quinny

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Reply # 1132359 19-Sep-2014 19:46

smtp2.vodafone.net.nz should work as is what i use for ihug

biggal

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Reply # 1132366 19-Sep-2014 20:12

if its a @ihug.co.nz the use smtp.ihug.co.nz for outgoing
for incoming mail its pop.ihug.co.nz

if its a @vodafone.co.nz then use smtp.vodafone.co.nz for outgoing
for in coming mail its pop.vodafone.co.nz

and try port 445 for out going mail
and port 995 is used for incoming mail