Vodafone Mobile data meter travelling backwards.

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone Mobile data meter travelling backwards.

cqrt

11 posts

Geek

#151721 3-Sep-2014 06:29

I recently re-signed to Vodafone for another 2 years on Red Business 3GB plan. I signed up 3/4 way through the billing month and immediately noticed that my data meter on the My Vodafone app was travelling backwards (starting at '0MB Left' available and increasing as I used data).

I contacted Vodafone who said that it was most likely a glitch caused by the new plan starting half way through the month and it would correct itself on next billing cycle.

We have now ticked over to the new cycle, and it's still moving backwards! Logging in to the Vodafone website account shows the same so it's not just a mobile app issue.

I've attached two screenshots from the My Vodafone app. As you can see at 04:12 I had '496MB Left', 11 minutes later (04:22) after watching a couple of videos, I had '517MB Left'.

The observant may note I've used 500MB of my 3000MB plan after only 2 days, I just discovered BaconReader for Reddit. Don't judge!

But seriously, has anybody else seen this?

kiwikiwi

455 posts

Ultimate Geek

#1120951 3-Sep-2014 07:49

No but if that's now a Vodafone thing giving you more data as you use it(joke) sign me up for that ;)

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

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konfusd

193 posts

Master Geek

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#1120955 3-Sep-2014 07:54

Sounds like you've signed on to Red Business during the Double Data promo? If so there is a known issue with how remaining data shows in My Vodafone (I can't remember the exact details but I know it's along these lines). This should be fixed in the next month or so.

I work in the Corporate/Government space for One New Zealand, but I know at least a little bit about a lot of things we do. I volunteer my time on here, and all opinions expressed are my own and do not necessarily reflect those of my employer.

cqrt

11 posts

Geek

#1121074 3-Sep-2014 12:12

It's no biggie to subtract what I see in the app off my data quota of 3000MB to see what's remaining, but I shouldn't have to. Hopefully a Vodafone staffer can offer some insight.

Andib

1298 posts

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#1121078 3-Sep-2014 12:21

Try going into settings - Applications-and clearing the app data. that *should* fix it.

Signing up for Frank Energy? Use my referral and we both get $50 credit.

cqrt

11 posts

Geek

#1121097 3-Sep-2014 12:58

cqrt:
We have now ticked over to the new cycle, and it's still moving backwards! Logging in to the Vodafone website account shows the same so it's not just a mobile app issue.

coffeebaron

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#1121125 3-Sep-2014 13:33

Maybe because it's double data it counts all the way up then back down :) :)

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cqrt

11 posts

Geek

#1121134 3-Sep-2014 13:46

As several posters have suggested, Andrew from Vodafone has confirmed I'm on the Double Data promo and that I'm affected by the meter 'bug'.

Lol, wasn't even aware of the promo. 6GB. bonus!