What happened to UFB 100/50? Upload now capped at 20Mbps

Forums › One New Zealand (including Vodafone, WxC, Farmside) › What happened to UFB 100/50? Upload now capped at 20Mbps

Scotty1986

315 posts

Ultimate Geek

#152042 14-Sep-2014 10:25

This is from Vodafones website -

Broadband

Ultra Fast 30 – up to 30 Mbps download, 10 Mbps upload
Ultra Fast 100 – up to 100 Mbps download, 20 Mbps upload (Available to new customers from 9 September 2014)
Ultra Fast 200 – up to 200 Mbps download, 20 Mbps upload (Available to new customers from 9 September 2014

Also says that the naked UFB plans come with a landline -

Ultra Fast 100/20 Naked

Unlimiteddata

Includes

Home line with local calls
Free calls to your 5 favourite NZ mobiles or landlines
Extra $10 off for On Account mobile customers
Free use of digital recorder with Vodafone TV SKY option

I have been going through the hoops for over a month now with Vodafone and still have not had 1 call back regarding my fibre install. If they now try put me on a capped 20Mbps Upload I am gone. I have made around a dozen calls and a average call time of around a hour. They managed to completely botch up a simple address change which left me without TV for days, have charged me $100 for a Sky tech which they said would cost $50. I am feed up with the out of country call center staff who clearly read from a script. The ADSL Tech support guy had never heard of interleaving and tried to put me through to Sky TV! Another time after being on hold for 30mins, I told the lady the issue I was having and before she even asked for my name and details she put me on hold for a further 30mins! The next person who picked up told me I was a new caller (the previous lady had flogged me off!)

Vofafone have one more chance with me.

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1771 posts

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#1128211 14-Sep-2014 10:27

100/20 is becoming a standard UFB offering, see also the Slingshot thread.

Bit surprised by the 20 upload on the 200 plan though.

Scotty1986

315 posts

Ultimate Geek

#1128226 14-Sep-2014 11:11

Does anyone know what happens to the people currently on 50 upload? Also the people like me who have been trying to sign up a month before this took affect?

Bobdn

222 posts

Master Geek

#1128234 14-Sep-2014 11:36

Just trying to understand the pricing. I see Vodafone is charging $65 for it's naked 30/10 plan which Chorus wholesales for $37.50. But it is charging $75 for it's 100/20 plan which I understand wholesales for $40. So a $2.50 increase in costs translates to an extra $10 in a plan? I may have got my figures wrong so happy to be corrected.

sbiddle

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#1128256 14-Sep-2014 12:12

Simple answer is they are different plans.

Andib

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#1128259 14-Sep-2014 12:20

Bobdn: Just trying to understand the pricing. I see Vodafone is charging $65 for it's naked 30/10 plan which Chorus wholesales for $37.50. But it is charging $75 for it's 100/20 plan which I understand wholesales for $40. So a $2.50 increase in costs translates to an extra $10 in a plan? I may have got my figures wrong so happy to be corrected.

$2.5 is only the increase in chorus wholesale pricing. you can pull ALOT more data on a 100Mb connection than you can on a 30Mb one

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Screeb

698 posts

Ultimate Geek

#1128262 14-Sep-2014 12:38

And now the top cable plan is worse than UFB - the 130/10 plan has been downgraded to 100/10 (albeit now cheaper), but is the same price as the new 100/20 UFB plan. At least before there was 30Mbps extra download to make up for the slower upload (in terms of overall cost/benefit). What gives? Vodafone should be able to at least match the value of their own UFB offerings, if not do better.

matisyahu

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#1128551 14-Sep-2014 20:54

Screeb: And now the top cable plan is worse than UFB - the 130/10 plan has been downgraded to 100/10 (albeit now cheaper), but is the same price as the new 100/20 UFB plan. At least before there was 30Mbps extra download to make up for the slower upload (in terms of overall cost/benefit). What gives? Vodafone should be able to at least match the value of their own UFB offerings, if not do better.

That is what I just noticed last night - I thought it might have been a website error but it appears they have scrapped the 130Mbps. Are they harmonising the pricing of their UFB and Cable so there is no price difference going forward?

Edit: Further down the page on the Naked Broadband information it says the following:

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

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Screeb

698 posts

Ultimate Geek

#1128656 14-Sep-2014 23:14

kawaii:
Screeb: And now the top cable plan is worse than UFB - the 130/10 plan has been downgraded to 100/10 (albeit now cheaper), but is the same price as the new 100/20 UFB plan. At least before there was 30Mbps extra download to make up for the slower upload (in terms of overall cost/benefit). What gives? Vodafone should be able to at least match the value of their own UFB offerings, if not do better.

That is what I just noticed last night - I thought it might have been a website error but it appears they have scrapped the 130Mbps. Are they harmonising the pricing of their UFB and Cable so there is no price difference going forward?

Edit: Further down the page on the Naked Broadband information it says the following:

Yeah I think they just forgot to change that bit. The new Offer Summary (curiously you have to tick the "Upgrade your speed" checkbox first otherwise you'll get the old offer summary) shows the speed as 100Mbps. Seems there's some ironing out of the site still to do. But it seems clear that the plan change is as intended.

NikT

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#1128819 15-Sep-2014 09:42

Scotty1986: *snip*

If you have a pending installation of fibre, you'll be connected with the plan you signed up for originally, not the new ones. Sorry to hear you haven't had the best experience with the contact centre, I'm happy to take a look at your account to see what's up - please send me a private message with your account number, or name/address if you don't have one yet. :)

Re: Home phone on naked page - good catch. Have asked the web team to update that one, thanks for the heads up.

Scotty1986: Does anyone know what happens to the people currently on 50 upload? Also the people like me who have been trying to sign up a month before this took affect?

Everyone who is already on fibre 150/50 or 200/50 / cable 130/10 plans is welcome to stay on them if they want to keep the speeds - the plan will only have to change if you move house. If you have pending install orders for services and you signed up before these new plans were launched last week, then you will have the plan you signed up for installed.

kawaii:
Screeb: And now the top cable plan is worse than UFB - the 130/10 plan has been downgraded to 100/10 (albeit now cheaper), but is the same price as the new 100/20 UFB plan. At least before there was 30Mbps extra download to make up for the slower upload (in terms of overall cost/benefit). What gives? Vodafone should be able to at least match the value of their own UFB offerings, if not do better.

That is what I just noticed last night - I thought it might have been a website error but it appears they have scrapped the 130Mbps. Are they harmonising the pricing of their UFB and Cable so there is no price difference going forward?

Edit: Further down the page on the Naked Broadband information it says the following:

Better is coming. :)

Good catch re: speed, will have that fixed up. Correct, cable and fibre are being aligned.

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Smartphones @ PB Tech | Headphones @ PB Tech

Screeb

698 posts

Ultimate Geek

#1129341 15-Sep-2014 19:19

NikT:

Better is coming. :)

Good catch re: speed, will have that fixed up. Correct, cable and fibre are being aligned.

If fibre and cable are being aligned does that mean we can expect to see higher upload speeds on cable? And the 50Mbps plan downgraded to 30Mbps...?

When is this "better" coming? (Weeks? Months? Years?) I'm guessing not for a while yet given you've just changed the plans...

Bobdn

222 posts

Master Geek

#1129346 15-Sep-2014 19:33

Andib:
Bobdn: Just trying to understand the pricing. I see Vodafone is charging $65 for it's naked 30/10 plan which Chorus wholesales for $37.50. But it is charging $75 for it's 100/20 plan which I understand wholesales for $40. So a $2.50 increase in costs translates to an extra $10 in a plan? I may have got my figures wrong so happy to be corrected.

$2.5 is only the increase in chorus wholesale pricing. you can pull ALOT more data on a 100Mb connection than you can on a 30Mb one

But both plans come with an 80MB cap so the data might be able to be downloaded faster but there's no more data (it stops at 80 gbs). So the only difference between the two plans is the speed. Chorus charges Vodafone $37.50 for 30/10 and $40 for 100/20. So rather than charging customers $67.50 (to cover to the extra $2.50) or even $70 (a neat 100% mark up), it charges 4x as much.

I don't care, that a decision for Vodafone. It just seems like a big mark up.

matisyahu

1623 posts

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#1129446 15-Sep-2014 21:01

NikT:
kawaii:
Screeb: And now the top cable plan is worse than UFB - the 130/10 plan has been downgraded to 100/10 (albeit now cheaper), but is the same price as the new 100/20 UFB plan. At least before there was 30Mbps extra download to make up for the slower upload (in terms of overall cost/benefit). What gives? Vodafone should be able to at least match the value of their own UFB offerings, if not do better.

That is what I just noticed last night - I thought it might have been a website error but it appears they have scrapped the 130Mbps. Are they harmonising the pricing of their UFB and Cable so there is no price difference going forward?

Edit: Further down the page on the Naked Broadband information it says the following:

Better is coming. :)

Good catch re: speed, will have that fixed up. Correct, cable and fibre are being aligned.

I hope it means that we could be looking at an upgrade to DOCSIS 3.1 could be gigabit speeds in the future :-)

Bobdn:
Andib:
Bobdn: Just trying to understand the pricing. I see Vodafone is charging $65 for it's naked 30/10 plan which Chorus wholesales for $37.50. But it is charging $75 for it's 100/20 plan which I understand wholesales for $40. So a $2.50 increase in costs translates to an extra $10 in a plan? I may have got my figures wrong so happy to be corrected.

$2.5 is only the increase in chorus wholesale pricing. you can pull ALOT more data on a 100Mb connection than you can on a 30Mb one

But both plans come with an 80MB cap so the data might be able to be downloaded faster but there's no more data (it stops at 80 gbs). So the only difference between the two plans is the speed. Chorus charges Vodafone $37.50 for 30/10 and $40 for 100/20. So rather than charging customers $67.50 (to cover to the extra $2.50) or even $70 (a neat 100% mark up), it charges 4x as much.

I don't care, that a decision for Vodafone. It just seems like a big mark up.

A big mark up assuming that they had no additional costs - but they have these pesky things like employees, infrastructure etc. and that has to come out of that 'big mark up'.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

Geektastic

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#1129626 16-Sep-2014 08:47

Scotty1986: This is from Vodafones website -

Broadband

Ultra Fast 30 – up to 30 Mbps download, 10 Mbps upload
Ultra Fast 100 – up to 100 Mbps download, 20 Mbps upload (Available to new customers from 9 September 2014)
Ultra Fast 200 – up to 200 Mbps download, 20 Mbps upload (Available to new customers from 9 September 2014

Also says that the naked UFB plans come with a landline -

Ultra Fast 100/20 Naked Unlimiteddata
Includes

Home line with local calls
Free calls to your 5 favourite NZ mobiles or landlines
Extra $10 off for On Account mobile customers
Free use of digital recorder with Vodafone TV SKY option

I have been going through the hoops for over a month now with Vodafone and still have not had 1 call back regarding my fibre install. If they now try put me on a capped 20Mbps Upload I am gone. I have made around a dozen calls and a average call time of around a hour. They managed to completely botch up a simple address change which left me without TV for days, have charged me $100 for a Sky tech which they said would cost $50. I am feed up with the out of country call center staff who clearly read from a script. The ADSL Tech support guy had never heard of interleaving and tried to put me through to Sky TV! Another time after being on hold for 30mins, I told the lady the issue I was having and before she even asked for my name and details she put me on hold for a further 30mins! The next person who picked up told me I was a new caller (the previous lady had flogged me off!)

Vofafone have one more chance with me.

I would love 100/100.

Why do they think no one needs upload speed??

eXDee

4032 posts

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#1129932 16-Sep-2014 13:57

NikT: Good catch re: speed, will have that fixed up. Correct, cable and fibre are being aligned.

I had a feeling this was the case. Question is whether the cable network upgrades will keep pace with new plans with higher UFB speeds (especially upload) from competitors or whether the cable network's max speeds will drag its feet on what vodafone could otherwise offer.

Geektastic:I would love 100/100.

Why do they think no one needs upload speed??

The message i get from this is that they think (fairly correctly at the moment) that most residential users don't care much for high speed upload, and that if you do, then go to a different ISP.

Geektastic

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#1130035 16-Sep-2014 15:45

eXDee:
NikT: Good catch re: speed, will have that fixed up. Correct, cable and fibre are being aligned.

I had a feeling this was the case. Question is whether the cable network upgrades will keep pace with new plans with higher UFB speeds (especially upload) from competitors or whether the cable network's max speeds will drag its feet on what vodafone could otherwise offer.

Geektastic:I would love 100/100.

Why do they think no one needs upload speed??

The message i get from this is that they think (fairly correctly at the moment) that most residential users don't care much for high speed upload, and that if you do, then go to a different ISP.

I doubt there is one that would do better. We are fairly rural. If I rewired our house comms I might squeeze a bit more up speed out of the VDSL.

I've been backing up a Mac to off site servers in the USA and it is taking months.

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