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Topic # 15214 9-Aug-2007 17:32
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See on Stuff

Maybe they should really focus their marketing efforts in areas where they have advantages over Telecom (like Wellington and ChCh). No idea of their land line penetration in those areas but they should really go after Telecom there.

In the Internet area, Cable is consistently faster than ADSL and even ADSL2+ (which is geographically challenged!)

Spend some money on marketing guys! Just imagine the marketing that could have been done with just 5% of what they threw away in Tauranga!


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  Reply # 81802 9-Aug-2007 19:32
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They should just drop their base prices to that of telecom for resold stuff and reduce the standard rate plan of their tolls.

Their marketing is not the best.

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  Reply # 82216 13-Aug-2007 17:43
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As a customer who recently changed back to telecom after a year and a half with telstraclear,I think TCL has a problem with reliabilty as far as cable goes,I say this because every time I would ring up CS/tech there would be a recorded message about outages in certain areas and the current wait time is 1 hour upwards to talk to someone,which it always was.
This would lead one to believe that,they are often having technical problems with cables and exchanges,or,that they don't want to invest the money into support staff and think that one hour plus wait times are acceptable,I tend to think the former is true and that they are finding fibre optic cable in NZ a bear to maintain,maybe because of our slack contractor guidelines/training/laws or lack of...where dad and dave contracting start digging up telstra's FO cables left right and centre.

I know from a couple of times dealing with Fibre optics at work,that they are not very tolerant of being kinked in comparison to copper/stainless braid wire or whatever.

I'd be interested in others thoughts on what I've said,particularly,someone who knows a bit about the ins and outs of telco's fibre optic cables of which I claim to know little or zip.It just seems to me that they are always in crysis management.

By the way,sure cable is a lot faster than ADSL,if you go by the online bandwidth tests,but your always at the mercy of websites servers or connection speed/traffic anyway,so although,in my case I had a 4mbps connection on cable,I dont think I ever saw anything downloading faster than <300kbps even on a fast site like MS,which doesn't seem to be much different from what I get now on ADSL,or maybe it is just that,after a couple of weeks without broadband and using GPRS on my imate it seems better than it is.Wink

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