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gjm



745 posts

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Topic # 152269 22-Sep-2014 11:17
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Got an email from Vodafone saying hope you are enjoying your new plan....um what new plan? Gave them a call and after being on hold for 1/2 an hour and finally getting through to someone at vodafone, then getting transferred to someone else, then trying to get transferred to the retention team I got hung up on :/

Can one of you kind Vodafone social media types please PM me so I can get my account sorted. I dont want a new plan that is $20 more expensive, gives me less data (that I use), and more minutes (that I dont). I just want what I used to have.

Help please :)




[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]

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  Reply # 1133551 22-Sep-2014 11:29
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have you tried loging into the my vodafone customer web portal thingy to hopefully get some info ???





gjm



745 posts

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+1 received by user: 91


  Reply # 1133553 22-Sep-2014 11:36
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yup, portal shows that my account / plan has changed to something different that I definitely didnt ask for.




[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]

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  Reply # 1133559 22-Sep-2014 11:48
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DM me your Vodafone mobile number please and I can get this looked into

John

gjm



745 posts

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  Reply # 1133563 22-Sep-2014 11:53
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thanks John, message sent.




[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]

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Reply # 1133579 22-Sep-2014 12:23
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Your plan is not $20 more expensive have you had an invoice yet? You will be paying the same per month

gjm



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  Reply # 1133601 22-Sep-2014 12:55
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FYI John has help me get this sorted, thanks for your help.




[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]

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+1 received by user: 80

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  Reply # 1133899 22-Sep-2014 16:57
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im interested on how this eventuated just out of interest??





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