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#152420 25-Sep-2014 20:26
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Hey all,

Last year I got a special bundle offer for being an ex-TelstraClear customer (and committing to a 12 month contract). Wondering if Vodafone still have any perks for ex-TelstraClear customers as I'm almost out of the contract terms or do we need to move onto Vodafone's own packages? 

Thanks!


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  #1137803 25-Sep-2014 20:27
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Well the offers were generally for bigger data caps but now unlimited is in place

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  #1137804 25-Sep-2014 20:28
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No?
TCL is now Vodafone and there isnt a need, You could move from a legacy plan to a new one..

 
 
 
 


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  #1137862 25-Sep-2014 22:08
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TimA, on that note i tried to MOVE to a new plan and (ExTelstra) and i was signed up as a new customer, i have been a cable customer since it was available in christchurch is it normal to sign people up for a new contract if they just want to upgrade to a new plan?




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  #1138040 26-Sep-2014 10:15
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phantomdb: TimA, on that note i tried to MOVE to a new plan and (ExTelstra) and i was signed up as a new customer, i have been a cable customer since it was available in christchurch is it normal to sign people up for a new contract if they just want to upgrade to a new plan?


I dont think you are forced to sign a contract, You may be able to get a plan off contract but then you might have to pay an install fee.

 

We recently signed up to the free sky for 6 months and unlimited cable broadband offer which had a contract

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  #1138309 26-Sep-2014 15:34

phantomdb: TimA, on that note i tried to MOVE to a new plan and (ExTelstra) and i was signed up as a new customer, i have been a cable customer since it was available in christchurch is it normal to sign people up for a new contract if they just want to upgrade to a new plan?


Hey there,

 Contracts are normally only put in place if you're getting something out of it beyond the new plan, like a free modem or router upgrade, new services installed, a promotional discount, or a month free. If you received none of these things, it would be a bit odd for a sales rep to pop you on a term! Happy to take a look if that was the case. :)

Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


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  #1138400 26-Sep-2014 17:45
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Yabanize:
phantomdb: TimA, on that note i tried to MOVE to a new plan and (ExTelstra) and i was signed up as a new customer, i have been a cable customer since it was available in christchurch is it normal to sign people up for a new contract if they just want to upgrade to a new plan?


I dont think you are forced to sign a contract, You may be able to get a plan off contract but then you might have to pay an install fee. We recently signed up to the free sky for 6 months and unlimited cable broadband offer which had a contract



On the note of Sales people and contracts. One in the Takapuna store told me repetitive times that i can get this plan on open term. After a 5 minute argument over it i showed her were i worked at the time.
Yeah, Guess who got an open term..


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  #1138785 27-Sep-2014 16:12
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No offence TimA, if the router is upgraded why should i be tied into a contract? its equipment required to provide service and somewhat leased to me sorta. i can understand the free router or free month, just for a bit of back story when i upgraded my plan i was told i had to have the free wifi router i did inform the customer support i did not need it to avoid the contract etc but that got me nowhere, in all fairness im happy with the cable service (Over DSL) unless fibre is installed real soon.

I just dont see why the customer should be forced into a contract when the equipment upgrade is all the providers and required to provide the service, its like issuing a new dsl modem everytime the end user changes plans.

cheers for your time,




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  #1138791 27-Sep-2014 16:35
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just to add to that i could see a point if the end user had the option of purchasing the Cable Modem or have it Provided by the Provider.




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