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Vodafone

Topic # 15260 12-Aug-2007 18:32

Vodafone will begin offering free broadband from Monday 13 August.

The offer requires customers sign up for 12 months:

Customers swap their home phone number from whoever they're with to Vodafone;
Customers take up $20 national toll call package ($20/month for unlimited number of calls to NZ landlines with each call duration of up to 2 hours);
Customers receive Broadband1 free.

Broadband1 consists of full speed download/128kbit/s upload and 1GB of data per month (exceed that and you're limited to 64kbit/s for the rest of the month).

The good news is that the discount applies to higher-usage broadband plans as well - so 5GB/month will cost $10/month.

We'll even call Telecom for you and tell them you're swapping your phone number to Vodafone.

This isn't a cellular service - this is fixed line delivered over Telecom's DSL-based copper network.

It's not limited to the first 5,000 customers or to customers living in a particular town... anyone in NZ can apply.

Cheers,

Paul




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


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  Reply # 82114 12-Aug-2007 19:10
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Brilliant, I look forward to signing up when I move house later this year!:)

All I hope is that Vodafone has the staff and capability to deliver the "service" for this product.  With the launch of so many products and promotions this year, it has been impossible to get through on the customer service line.

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  Reply # 82117 12-Aug-2007 19:23
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Reply # 82120 12-Aug-2007 19:35
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heavenly_wild: Brilliant, I look forward to signing up when I move house later this year!:)

All I hope is that Vodafone has the staff and capability to deliver the "service" for this product.  With the launch of so many products and promotions this year, it has been impossible to get through on the customer service line.


(I work for Vodafone)

I rung 777 on Wednesday afternoon for a friend (from his mobile) who wanted to change his pricing plan down and add roaming as he is going overseas for a month

The call was answered in about 20 seconds and the plan changed roaming added.

The CSR called back a few minutes later (I answered just in case it was vodafone calling back) and the CSR asked when I wanted the new plan to start tomorrow or the billcycle date.

This was great and not once I advised where I worked.


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  Reply # 82121 12-Aug-2007 19:36
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lol

I rather join orcon then vodafone

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  Reply # 82122 12-Aug-2007 19:38
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johnr:
heavenly_wild: Brilliant, I look forward to signing up when I move house later this year!:)

All I hope is that Vodafone has the staff and capability to deliver the "service" for this product. With the launch of so many products and promotions this year, it has been impossible to get through on the customer service line.


(I work for Vodafone)

I rung 777 on Wednesday afternoon for a friend (from his mobile) who wanted to change his pricing plan down and add roaming as he is going overseas for a month

The call was answered in about 20 seconds and the plan changed roaming added.

The CSR called back a few minutes later (I answered just in case it was vodafone calling back) and the CSR asked when I wanted the new plan to start tomorrow or the billcycle date.

This was great and not once I advised where I worked.



That is great to hear:)  I love Vodafone don't get me wrong.  Perhaps due to the upgrade of the database a month or so ago the Call Centre was totally swamped.

All good!

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Reply # 82123 12-Aug-2007 19:43
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ninjabear: lol



I rather join orcon then vodafone


And how does that comment help this Topic?

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  Reply # 82130 12-Aug-2007 20:12
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PaulBrislen: Vodafone will begin offering free broadband from Monday 13 August.

This isn't a cellular service - this is fixed line delivered over Telecom's DSL-based copper network.



Any idea when the landline via cellular service will happen? 



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  Reply # 82131 12-Aug-2007 20:33

Yes, thanks... I do.


Innocent







Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


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  Reply # 82133 12-Aug-2007 20:51
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rscole86:
ninjabear: lol



I rather join orcon then vodafone


And how does that comment help this Topic?


It was a comment

Nobody said you can't express your comment

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  Reply # 82135 12-Aug-2007 21:04
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this is revolutionary and has certainly stirred the industry..

$61 a month will certainly get those remaining people off dial up.

What will possibly work against it is that it's through ihug which has a bad reputation of unreliablity and you cannot get one bill for home and mobile.

Orcon are also giving away dynalink modems (worth about $60) for new connections whereas your deal requires the customer to purchase.





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Reply # 82137 12-Aug-2007 21:07
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ninjabear:
rscole86:
ninjabear: lol

I rather join orcon then vodafone


And how does that comment help this Topic?


It was a comment

Nobody said you can't express your comment


You can't troll and you can't go off topic.





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  Reply # 82140 12-Aug-2007 21:20
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The good thing about the ihug offer is there's much more flexibility compared to Orcon's, i.e. you can change the broadband plan as well as the calling plan. But I don't see why they force customers to take up their fixed-line calling plan? I'd rather Vodafone give customers the flexibility to swap it with a mobile plan instead.

And ihug seriously have to consider allowing interleaving to be turned off!!

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  Reply # 82141 12-Aug-2007 21:21
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This is awesome now were starting to see competition to heat up.  I wonder what telecom are going to do

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Reply # 82142 12-Aug-2007 21:24
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When I phone 777 from my mobile i usually get the business queues whom are prompt and professional. And if they don't know they admit it and try and find out. I heard they had used some temps and they were not the greatest hence my moans earlier in the year.



Telecom (or more some staff representing the company) on the other hand have been totally losing it. They might want to be very careful how they treat customers from this point on.



I phoned into to ask to have my dataplan removed (flexi data) and the operator gave me the third degree about "Why" before going into a hysterical fit like she had just lost her marbles.. OMG if I had taped the call it would be on the internet now, she should have just got the job done and got onto the next call to push call-minder down their throat.

EDIT: the bottom of my test was truncated, I was testing the N95 after a hard reboot as it died half-way through a VoIP session.



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  Reply # 82146 12-Aug-2007 22:57
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Perhaps I am missing something, but what happens after 12months? Logic suggests that everything will revert to standard pricing, or will it in fact continue BAU?

nzbnw








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