Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




8 posts

Wannabe Geek


Topic # 15283 14-Aug-2007 06:59
Send private message

So, I have been getting frequent disconnections from the cable modem just dropping off, all the lights are still flashing but it requires a restart to get it going again. (or wait for it to reset itself).

This has been on and off for the last month and its getting on my wick, its connected directly to my computer at the moment, but ive tried 2 routers with it and it still results in disconnections, and after ringing telstra god knows how many times doing what every they tell me to do to fix it and having nothing ever work.

But I did have a break through last night! They said it MIGHT be caused from upgrades in my area. When I asked how long it would take he said that he had no idea, and for me to be patient. Which pissed me off, cause ive been patient for a month already!

Great huh? I pay all this fricken money just for me to get crap service.

The funny thing is my brother who just lives a few blocks away from me doesnt have these problems.

ooo, and just as i tried to post it, it dropped and had to reset the router. ^_^

sigh.

Create new topic
BDFL - Memuneh
62645 posts

Uber Geek
+1 received by user: 13313

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 82284 14-Aug-2007 07:39
Send private message

Welcome to Geekzone. Have you asked for a technician visit? I was having similar problems a few weeks ago and asked to have a technician come around. He tested the cable it self, the connections around the house and then determine the problem was the pole connection. He then asked for a TelstraClear team to come around and fix it.

This happened because that pole was replaced by Genesis a few months ago and probably the things (whatever they are) weren't well attached back. After the visit the drops stopped happening.

It could have been the house wiring, or a faulty modem, or anything really. So ask for a visit to be sure of what's happening.







8 posts

Wannabe Geek


  Reply # 82369 14-Aug-2007 17:15
Send private message

Yep, I had a techy come around. He did all his testing, and found out that the modem connection was too higher frequency. He put a connection onto it which bought it back to the right range.

But despite that, it still didn't fix anything.

 
 
 
 


1850 posts

Uber Geek
+1 received by user: 440

Trusted
Subscriber

  Reply # 82395 14-Aug-2007 20:11
Send private message

McBOeric: Yep, I had a techy come around. He did all his testing, and found out that the modem connection was too higher frequency. He put a connection onto it which bought it back to the right range.

But despite that, it still didn't fix anything.


So you've obviously called back and told faults you're still having the problem, right?




________

 

Antonios K

 

Click to see full size




8 posts

Wannabe Geek


  Reply # 82410 14-Aug-2007 21:42
Send private message

Yep, thats when they told me to change my ip addresses (still happened) and that they might be doing upgrades in the area.

Also my brother is an admin who works just down the road from me, who has exactly the same plan and he said its going perfectly for him.

79 posts

Master Geek


  Reply # 82764 17-Aug-2007 21:26
Send private message

Sounds like a signal problem to me the tech that came around what sort of tests did he try I know for a fact that alot of them do not carry meters around and if they do they dont really know how to use them. It could be a local problem (your House) or it could be down your street. If there is any ingress of any kind into the cable that could affect your service do you have Cable Tv aswell do you have problems with that???. Did the tech replace the isolator which is in the Grey box on the side of your house. Those little buggers tend to play up and give all sorts of trouble. It sounds like the tech has put an attenuator on your outlet which doesnt really fix the problem at all. because it doesnt resolve what has happened. I feel for you man hope this gets sorted for you soon.



8 posts

Wannabe Geek


  Reply # 82765 17-Aug-2007 22:02
Send private message

Well the techy came around today and replaced the modem with a sb5100 series modem, everything seemed to be going fine for a while, but my email and webpages would time out.

I was connected to a router wrt54gl with dd-wrt firmware. I hooked up the cable modem directly to my pc and it worked fine. Now I just have to wait and see if it continues to disconnect.

A techy did come around and measure all the signals around the home and went into the grey box outside, but didnt find anything wrong.

Ill try open-wrt on my router sometime. But hopefully it was just the cable modem causing the problems.



71 posts

Master Geek

Trusted

  Reply # 82825 18-Aug-2007 14:16
Send private message

I'm having a similar problem too, I've got a tech showing up tomorrow to have a look see (2nd time), Despite telling them *several* times that the problem seems to occur more with wet weather the still seem reluctant to do anything about it.

I've heard Several times from various sources that the Karori segment of the cable ring is in a bad way and this seems to confirm it, but I'm not hopeful that anything is going to be done about it anytime soon.

Grrr.

170 posts

Master Geek
+1 received by user: 1


  Reply # 84630 31-Aug-2007 10:26
Send private message

Weird... If it was a signal problem however why would the telstraclear put an attentuator on (The device he would have plugged to the end of the cable) Hope it gets sorted.



53 posts

Master Geek


Reply # 86874 17-Sep-2007 09:05
Send private message

I guess I'm having a similar issue out in Trentham. I'm getting patches where none of my computers can acceess the intranet, deapite being connected to the network. It's happening on a completely intermittent basis too. The odd thing is, I accessed the router setup, and it told me that it was connected to the internet.

BTW, does anyone know how to retrieve a forgotten password for a Belkin router... Embarassed



8 posts

Wannabe Geek


  Reply # 86908 17-Sep-2007 17:50
Send private message

Well its been a few weeks, and I have to say that changing the modem to a sb5100 fixed it. I have yet to experience one disconnection. -yay-

So in the end, bug telstra till they come around and fix it properly. :)

4500 posts

Uber Geek
+1 received by user: 859

Trusted
Lifetime subscriber

Reply # 87001 18-Sep-2007 12:23
Send private message

freitasm: Welcome to Geekzone. Have you asked for a technician visit? I was having similar problems a few weeks ago and asked to have a technician come around. He tested the cable it self, the connections around the house and then determine the problem was the pole connection. He then asked for a TelstraClear team to come around and fix it.

This happened because that pole was replaced by Genesis a few months ago and probably the things (whatever they are) weren't well attached back. After the visit the drops stopped happening.

It could have been the house wiring, or a faulty modem, or anything really. So ask for a visit to be sure of what's happening.



is this the internet or digital tv? i have problem with the digital tv ever since i subscribe to tcl (early february). tv will go blue (i believe it is an auto restart?)-frequency at least 7/8 times a week. i have no idea and never make the initiative to contact anyone on tcl to fix this. does anyone know what the problem is???

my cable internet however is fine, in fact i have my speed beyond the limit that i shud have :P and never get disconnected after 10 hours of hosting online gaming (i dont spend much time at the tv, so i dont bother to report anything and whenever i use PPV, no disconnection had happen-if it happens during the PPV, i wuld have tang tcl on the spot lol). so, please enlighten me if anyone knows what the problem is with the digital tv and how to fix it.

thanks

Create new topic


Donate via Givealittle


Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

A call from the companies providing internet access for the great majority of New Zealanders, to the companies with the greatest influence over social media content
Posted 19-Mar-2019 15:21


Two e-scooter companies selected for Wellington trial
Posted 15-Mar-2019 17:33


GeForce GTX 1660 available now
Posted 15-Mar-2019 08:47


Artificial Intelligence to double the rate of innovation in New Zealand by 2021
Posted 13-Mar-2019 14:47


LG demonstrates smart home concepts at LG InnoFest
Posted 13-Mar-2019 14:45


New Zealanders buying more expensive smartphones
Posted 11-Mar-2019 09:52


2degrees Offers Amazon Prime Video to Broadband Customers
Posted 8-Mar-2019 14:10


D-Link ANZ launches D-Fend AC2600 Wi-Fi Router Protected by McAfee
Posted 7-Mar-2019 11:09


Slingshot commissions celebrities to design new modems
Posted 5-Mar-2019 08:58


Symantec Annual Threat Report reveals more ambitious, destructive and stealthy attacks
Posted 28-Feb-2019 10:14


FUJIFILM launches high performing X-T30
Posted 28-Feb-2019 09:40


Netflix is killing content piracy says research
Posted 28-Feb-2019 09:33


Trend Micro finds shifting threats require kiwis to rethink security priorities
Posted 28-Feb-2019 09:27


Mainfreight uses Spark IoT Asset Tracking service
Posted 28-Feb-2019 09:25


Spark IoT network now covers 98% of New Zealand population
Posted 19-Feb-2019 09:28



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.