[WXC/VFX] Choppy VFX, test attached

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Choppy VFX, test attached

andynz

360 posts

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#15377 19-Aug-2007 15:47

Having trouble with choppy VFX today. You can check a call I made to 123 at 15:43 and 15:44 on Sunday 19th. Speedtest with no other downloads and 1.74Mbs down and 489kbps up.

MTR
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                           192.168.1.254 -    0 |   33 |   33 |    0 |    0 |    0 |    0 |
|              int-l32-akl-dsl01.wxnz.net -    0 |   33 |   33 |   46 |   50 |   63 |   47 |
|             ge-1-0-0-57-jcore3.wxnz.net -    0 |   33 |   33 |   46 |   52 |   63 |   47 |
|              ge-0-1-0-akl-ae01.wxnz.net -    0 |   33 |   33 |   46 |   51 |   63 |   47 |
|                 ip-58-28-160-2.wxnz.net -    0 |   32 |   32 |   46 |   53 |   63 |   63 |
|                        umbriel.wxnz.net -    0 |   32 |   32 |   47 |   53 |   63 |   63 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )

The hardware is WAG54GP2.

The service has been working fine so not sure what is up.

cheers
Andy

andynz

360 posts

Ultimate Geek
Inactive user

#82967 20-Aug-2007 12:45

I Monitored the line over the rest of the day, Sunday 20th Aug and it gradually got better. BY 8pm the line was clean without dropouts.

Could you tell me if there was a problem with VFX during the Sunday afternoon/evening period.

Cheers
Andy

maverick

3594 posts

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WorldxChange

#82972 20-Aug-2007 13:14

Hi Andy,

Actually I have checked all calls and logs for all the calls for that day on your number and it all looks good, both Ends report very little packet loss, so a bit unsure of what the issue may have been at this point, if this happens again please let us know and we can perhaps set some recording up to check to see if this an internal or external issue, however my wife was on the phone all day yesterday fternoo using our wireless connection and she did not report any issues so if there was a system issue it would have shown up with more complaints, she is the first one to let me know if the Voice quality is not up to scratch trust me

.

So all we can do at this stage is to monitor it and check to see if it reoccurs.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

andynz

360 posts

Ultimate Geek
Inactive user

#82975 20-Aug-2007 13:26

Thanks Phil, I'll let you know if it occurs again.

I did try disconnecting our local LAN from the WAG, re-powering the WAG as well as disabling the 2nd line which is mynetphone. Interestingly, the mynetphone had exactly the same fault on it for the same time.

As ever, thanks Phil and the team at Xnet, your the light in the rather murky world of NZ telecommunications!

Cheers
Andy

maverick

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#82979 20-Aug-2007 13:53

hmmm thats a bit of intersting info as well, if both services were showing exactly the same symptons then most probably the issue is going to be either access / device or phone, at this point I'm not picking access as the stats look pretty good and don't show an issue, possibly device or possibly the phone connecction, do you use 2 different phones for each connection or the same one, is it a cordless phone as well. what you could try if it happens again if you have an old spare phone around see if the issue occurs on that as well. this will try and isolate it a little bit more.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

andynz

360 posts

Ultimate Geek
Inactive user

#82988 20-Aug-2007 15:29

It was the same phone I used on both lines so I'll defiantly try an old wired phone next time. Model used is Uniden WDECT2315. I didn't think it was the phone as the dropout problem sounded very much like "time" distortion of dropped information rather than plain old interference on the phone.

Cheers
Andy

ajobbins

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#83040 20-Aug-2007 20:41

Anybody at VFX, I sent and email through on Thurday afternoon regarding some severe packet loss and quality issues I have having and as yet dont have a response. Usually the help desk respond within a few hours but we are now into day 5...

Fraktul

836 posts

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#83068 20-Aug-2007 23:17

If you were on the north shore this was a common complaint, most of my friends on the shore (myself included) were getting ~1000ms RRT's and 5-15% packet loss - this was across several different ISPs from Telecom, Xtra, Xnet, Orcon etc.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

maverick

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#83077 21-Aug-2007 04:41

adamj: Anybody at VFX, I sent and email through on Thurday afternoon regarding some severe packet loss and quality issues I have having and as yet dont have a response. Usually the help desk respond within a few hours but we are now into day 5...

Sorry Adam don't see a Ticket for this do you have the Ticket info for this ?

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

ajobbins

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#83115 21-Aug-2007 12:03

Ticket #56115.

26346 reported packets lost for the call ~8min call

ajobbins

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#83120 21-Aug-2007 12:16

I'm also thinking of replacing my seperate devices (Modem, Router, AP) with a single device. Can someone recommend a DSL Modem/AP/Switch that will do appropriate QoS for VoIP and wont crash under multiple connections (Like the Belkin AP I have now does)

maverick

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#83121 21-Aug-2007 12:33

Thanks Adam,

first look at this shows Audio from this end looks perfect, at this end we don't see a Single Packet dropped 20601 in one direction and 20428 in the other, I will Email you the Details, however your device shows some strange results and quite possibly this is due to the *67 Code after you have used the code it appears the device is not counting the packets correctly for the Call Legs so that is why we see a huge packet loss as the same for the stats you reported in the Ticket yet the packets received are quite low especailly for an 8 minute call, most likely this is a reporting bug with the linksys firware, so hard to tell if the connection or device could be at fault here. was it only this call that this occured as I see anumber of other calls, also was anyone on the net downloading etc at the time ?

Timestamp     : 15:52:27.709 2007-08-16 
Direction     : RX Remote IP/Port: xxx.xxx.xxx.132 
Local IP/Port : xxx.xxx.xxx.xxx
Transport     : UDP ---------------------------------------- 
BYE sip:*67@as.wxxx.net:;maddr=xxx.xxx.xxx.xxx;transport=UDP SIP/2.0 
Via: SIP/2.0/UDP 192.168.1.3:8062;branch=z9hG4bK-c206ff4d;rport=8062 
From: "0xxxxx779" ;tag=141d23dce3637c55o0 
To: ;tag=96141c3a-13c4-46c3c9f4-bb571ad6-17cc8958 
Call-ID: d95c53a8-b4d32ef9@192.168.1.3 
CSeq: 103 BYE Max-Forwards: 70 
Authorization: Digest ",realm="xport.co.nz",nonce="BroadXf5epv2xxT8mhocrBW",
uri="sip:*67@.net:",
" User-Agent: Linksys/SPA942-5.1.7 
P-RTP-Stat: PS=375,OS=6332,PR=179,OR=3580,PL=57565,JI=0,LA=0,DU=7,EN=G729a,DE=G729a Content-Length: 0

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

ajobbins

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#83124 21-Aug-2007 12:48

Packet Loss happens on the occasional call however usually only a few packets lost resulting in a couple of lost words. The quality of this particular call was particularly bad tho missing entire sentences and up to 15 seconds of silence.

My GF now refuses to use the phone for any calls however and will instead use a (My) mobile as she cant stand the general audio quality of the G729 codec.

I'm going to try it on a different connection some time in the next week or so to see if there is any difference in quality.