Moto G MMS problem - regular notification

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timmmay

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#153819 8-Oct-2014 21:14

My wife uses Textra on her Moto G for text messaging on Vodafone NZ. Textra keeps showing her the notification "Can't retrieve MMS - tap to retry (check MMS APN settings)". I don't know what causes it to appear, but once when I turned mobile data on it appeared.

In Android mobile settings the following appear (though not sure if any are used by Textra):
- VF Web (APN = vodafone, no proxy, no port, no password, MCC530, MNC 01 Auth PAP, AND type default, APN protocol (standard/roaming) IPv4) - this one is selected as default
- VFNZ Internet (APN = www.vodafone.net.nz, everything else the same other than APN type default, supl, agps, fota, dun)
- VFNZ PXT (APN live.vodafone.com MMSC=http://pxt.vodafone.net.nz/pxtsend, MMS proxy 172.30.38.3 MMS port 8080 MMC 530 MNC 01 APN type mms, APN protocol (standard/roaming)). This one can't be selected

In textra settings the APN is set to auto. When I choose "manually configure APN" it fills the fields out with
- MMSC = http://pxt.vodafone.net.nz/pxtsend
- MMS proxy 172.30.38.3
- MMS Proxy port 8080
- MMS size limit 1MB

That matches what I see here on the vodafone site. This other site has the port set to 80. I tried both, nothing seemed to happen with either. I sent an MMS from my Spark/Telecom phone to it 5 minutes ago, with a 33kb image and small text, nothing came through at all.

I've just started looking into this, I'd appreciate any ideas from anyone. I can only try things in the evening when we're at home.

johnr

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#1150280 8-Oct-2014 21:16

Remove the VF web APN you don't need it for a start, MMS size limit is 300K

If you send a MMS / PXT does the handset advise ' message sent ' and can you send a MMS / PXT to your own Vodafone mobile number, Send a MMS to yourself

johnr

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#1150281 8-Oct-2014 21:20

This will not impact MMS but change VFNZ internet APN from ' www.vodafone.net.nz ' to just ' vodafone '

timmmay

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#1150282 8-Oct-2014 21:21

Ok. Is the "vodafone internet" the correct one, with the correct settings? It works fine with the first one selected. The page I linked to on the Vodafone website has the settings for "Vodafone web" listed as corrected, so I'm puzzled why you suggest deleting it. I'm sure you're correct, but a bit of background would be much appreciated.

This page confirms the MMS settings seem to be ok, but it's not working. I'll change the size limit, though since she doesn't send MMS probably doesn't matter so much.

timmmay

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#1150285 8-Oct-2014 21:22

johnr: This will not impact MMS but change VFNZ internet APN from ' www.vodafone.net.nz ' to just ' vodafone '

Edit - why would I delete the first APN and then change part the second to what the first one was? Is the first part of the second setting incorrect but the rest right? Like you say it shouldn't affect MMS.

johnr

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#1150287 8-Oct-2014 21:28

You don't need 2 APNs that do the same thing

- VF Web (APN = vodafone, no proxy, no port, no password, MCC530, MNC 01 Auth PAP, AND type default, APN protocol (standard/roaming) IPv4) - this one is selected as default

- VFNZ Internet (APN = www.vodafone.net.nz, everything else the same other than APN type default, supl, agps, fota, dun)

I suggest you take my advice you need to delete

- VF Web (APN = vodafone, no proxy, no port, no password, MCC530, MNC 01 Auth PAP, AND type default, APN protocol (standard/roaming) IPv4) - this one is selected as default

Then select this as the default and change it

- VFNZ Internet (APN = www.vodafone.net.nz, everything else the same other than APN type default, supl, agps, fota, dun)

- VFNZ Internet (APN = vodafone, everything else the same other than APN type default, supl, agps, fota, dun)

timmmay

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#1150390 9-Oct-2014 07:53

Ok, will do thanks.

Like you said that's not going to solve the MMS problem, anyone have any ideas?

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johnr

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#1150391 9-Oct-2014 07:58

The issue will be related to the default settings in VFNZ Internet and something the Motorola does not like

If you send a MMS from the Motorola what happens does it advise message sent?

timmmay

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#1150400 9-Oct-2014 08:10

Don't know, never tried, I'll have a go when my wife's home this evening thanks.

johnr

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#1150404 9-Oct-2014 08:28

timmmay: Don't know, never tried, I'll have a go when my wife's home this evening thanks.

Basic fault checking steps for MMS / PXT 101 --> Can I send a PXT to my own mobile number from my number

timmmay

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#1150405 9-Oct-2014 08:32

I tried the other way around, could I send an MMS to that phone from my phone, and the answer to that is nope it didn't arrive.

johnr

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#1150433 9-Oct-2014 09:07

timmmay: I tried the other way around, could I send an MMS to that phone from my phone, and the answer to that is nope it didn't arrive.

Start with the basic fault checking I have advised above and also remove that extra APN that is not required

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timmmay

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#1150453 9-Oct-2014 09:24

Yep will do, of course, this evening. Will report back.

timmmay

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#1150940 9-Oct-2014 21:13

Ok, the mms I sent from my phone to my wife's last night never arrived. I sent one to my phone from hers tonight, it arrived quickly. I replied with an MMS, it arrived. So MMS works sometimes.

I then made those suggested changes to the APN settings. Internet still works.

I suspect this is a Textra problem, not a phone/network problem. If it keeps showing this message I'll switch her to another text program.

Thanks for your help John :)