iPhone charger cable issue

Forums › One New Zealand (including Vodafone, WxC, Farmside) › iPhone charger cable issue

leo0787sx

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#153863 10-Oct-2014 09:52

Hey guys,

I got an iPhone about 22 months ago and the charge cable is no longer working. I believe under the Consumer Guarantees Act this should be replaced by Vodafone, correct?

Thanks,

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#1151115 10-Oct-2014 10:04

Much like a battery I would consider the charging cable to be an item that would be the customers responsibility.

Handsomedan

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#1151118 10-Oct-2014 10:05

I've always just bought my own...they're a consumable.

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kobiak

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#1151120 10-Oct-2014 10:06

$5 kmart iphone charger cable will be easy to buy, less stress and just in general be a lot faster in fixing not chargin cable.

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timmmay

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#1151123 10-Oct-2014 10:13

Technically you're probably correct, but I suggest just buying one as they're so cheap.

ubergeeknz

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Vocus

#1151124 10-Oct-2014 10:16

At the cost of genuine cables, I'd definitely expect at least 2 years life out of one. You should get them to replace it. Apple cables are notorious for failing early.

leo0787sx

407 posts

Ultimate Geek

#1151133 10-Oct-2014 10:23

I have 3 official cables, 2 of which are faulty. 1 was from Vodafone with iPhone, the other from Yoobee with iPad, the only working one is the one I have at work which they bought.

coffeebaron

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#1151134 10-Oct-2014 10:24

A cable that gets constantly plugged in / out, moves around, can twist bend etc; I would not consider being covered by the CGA. It is reasonably expected that these can fail with general use and are not a significant cost to replace.
Obviously if the phone has a two year warranty, then it would probably be replaced; but outside of warranty I'd expect not.

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ubergeeknz

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#1151136 10-Oct-2014 10:28

coffeebaron: A cable that gets constantly plugged in / out, moves around, can twist bend etc; I would not consider being covered by the CGA. It is reasonably expected that these can fail with general use and are not a significant cost to replace.
Obviously if the phone has a two year warranty, then it would probably be replaced; but outside of warranty I'd expect not.

Rubbish. Apple cables are poorly designed, with no proper strain relief. I have Samsung and even no brand microusb cables with 2-3 years on them, used constantly, and no signs of deterioration. In the meantime my wife has been through 2 genuine apple cables and 3-4 knockoffs in 12 months.

leo0787sx

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#1151140 10-Oct-2014 10:33

Unless someone from Vodafone confirms I'll give the CGA a call and see what they say, I don't fancy spending another $30 on a lightening cable.

Geektastic

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#1151167 10-Oct-2014 10:55

At 22 months it is time you moved on to a new phone - thus solving your cable issue at the same time! ;-)

coffeebaron

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#1151171 10-Oct-2014 10:58

ubergeeknz:
coffeebaron: A cable that gets constantly plugged in / out, moves around, can twist bend etc; I would not consider being covered by the CGA. It is reasonably expected that these can fail with general use and are not a significant cost to replace.
Obviously if the phone has a two year warranty, then it would probably be replaced; but outside of warranty I'd expect not.

Rubbish. Apple cables are poorly designed, with no proper strain relief. I have Samsung and even no brand microusb cables with 2-3 years on them, used constantly, and no signs of deterioration. In the meantime my wife has been through 2 genuine apple cables and 3-4 knockoffs in 12 months.

I partly agree; if it's poor design then sure. But I think people take the CGA a bit too far sometimes. Things do fault and break: where the CGA protects you is that you should not expect any significant failure for a reasonable period of time.
E.G. If I bought a band new computer with 12 month warranty and say after 18 months the power supply died and it cost $100 for a new one. I'd say that's fair and reasonable for me to cover the cost of that repair. If however the motherboard failed and it was going to cost several 100 $$ to repair, then I'd say that is a much more significant failure that should not really occur that early in its life: this is where the CGA should cover me.

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zaptor

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#1151194 10-Oct-2014 11:11

If you need a spare set of ear buds you could just buy one of these? (assuming you have an iPhone 5/5c/5s):
http://www.1-day.co.nz/products/ACEBDN404

Batman

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#1151202 10-Oct-2014 11:18

they want you to buy a new phone.

and NO don't get the cheap cables they don't work!

and NO apple cables have no strain relief whatsoever. at least get some flexible banding, at best wire coils :D but apple cables = nothing. tape some insulating tape at the ends for around 5-10cm will save you money. if it's a lightning cable just buy apple and then it will work for your next iphones :D

Batman

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#1151205 10-Oct-2014 11:19

oh as to the other question - call apple and get a kid to cry in the background = get free stuff :D

zaptor

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#1151208 10-Oct-2014 11:22

zaptor: If you need a spare set of ear buds you could just buy one of these? (assuming you have an iPhone 5/5c/5s):
http://www.1-day.co.nz/products/ACEBDN404

These are actually iPod ear phones (no mic).

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