Why would Suresignal calls be worse quality than non-Suresignal calls from the same location?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Why would Suresignal calls be worse quality than non-Suresignal calls from the same location?

Geektastic

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#154136 19-Oct-2014 08:32

We have a Suresignal (SS) because the VF cell signal was pretty poor for a while. Upgrades have seen the signal boosted on 3G to 3 or 4 dots depending where in the house you are.

My wife has been complaining of awful call quality (iPhone 6 to iPhone 6 +) when I am at home and she is working in Auckland. She is home for the weekend so we did an experiment.

With the SS unplugged, call quality is just fine.

As soon as it is plugged in and in use, the quality goes to hell.

Any idea why?

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#1157702 19-Oct-2014 08:37

Poor broadband, when the suresignal is handling the call it's using your broadband

gzt

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#1157704 19-Oct-2014 08:41

Nope. How can you tell if a call is through SS or not?

andrewcnz

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#1157706 19-Oct-2014 08:43

Is Hd voice supported over Suresignal?

Geektastic

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#1157734 19-Oct-2014 09:12

gzt: Nope. How can you tell if a call is through SS or not?

If it is unplugged, it isn't. If it is plugged in there is an indicator on the unit that shows it is in use.

johnr

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#1157772 19-Oct-2014 11:08

Sure Signal does not support HD voice

Geektastic

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#1157774 19-Oct-2014 11:27

It sounds very similar to a call where one or more callers is in a poor signal area - we even tried it with both phones using the SS and it was still bad.

farcus

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#1157834 19-Oct-2014 12:55

is there an option to change the voice codec being used in suresignal?

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Geektastic

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#1157926 19-Oct-2014 16:12

farcus: is there an option to change the voice codec being used in suresignal?

Beyond my knowledge but I expect someone will tell us!

johny99

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#1157932 19-Oct-2014 16:19

what would the monthly charge, of a sure signal be johnr?

hio77

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#1157967 19-Oct-2014 17:10

How about another approach here...

try turning your offsite backups off for a bit, and see if call quality improves?

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RunningMan

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#1157985 19-Oct-2014 18:12

hio77: How about another approach here...

try turning your offsite backups off for a bit, and see if call quality improves?

This. Unless you have qos set up to ensure the sure signal is getting the bandwidth it needs, then it's going to be pretty hit and miss. Your recent thread indicating your upstream is continuously maxed out would have an impact on this.

Demeter

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#1157995 19-Oct-2014 18:46

johny99: what would the monthly charge, of a sure signal be johnr?

There is no monthly charge, it is a once-off fee for the device, and then just whatever the ongoing monthly fee for your broadband is. It just plugs into the router. :)

johnr

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#1157996 19-Oct-2014 18:46

johny99: what would the monthly charge, of a sure signal be johnr?

Demeter

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#1157997 19-Oct-2014 18:48

Geektastic: It sounds very similar to a call where one or more callers is in a poor signal area - we even tried it with both phones using the SS and it was still bad.

Have you checked if our mobile coverage has by any chance been upgraded in your area recently? The device might not even be needed at all anymore, and may in fact cause handover issues if your coverage is now okay. The number of faults that cross my desk for SS issues because coverage has been upgraded is mind boggling.

andrewcnz

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#1158000 19-Oct-2014 19:00

So both phones support HD voice (a better quality audio standard) you now have better 3G coverage at your home location(and 3G at work in Auckland i would guess).
When you don't use the suresignal device quality is great (HD voice).
When you turn on the suresignal and connect the quality is poor( as this device is not HD voice capable).
Is this the issue that is being complained about?
Is the suresignal device even needed now?

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