Hi Vodafone peoples.

I have a grandfathered Smart1 plan, $40 a month.
Last month I went over significantly, to the total tune of $89.

I have a couple of questions about your imposed credit limit.

 

-I have a $65 limit on my plan. So how on earth did your system not manage to bill me real-time enough to cap my spending before I went over this?

 

-After I went over I received a txt saying: "Your credit limit has now been reached. To restore your mobile services reduce your balance below yr limit. Self Service payment options available at 777 & Vodafone.co.nz"

Problem 1: You can't ring 777 when you're over your credit limit.
Problem 2: You have to reboot your phone after even paying the bill before the system will let you use your phone again. 

If my electricity company can use my smart meter, and provide an up to date hour by hour blow of my electricity usage, surely Vodafone can realtime query my spending on my account and actually apply my credit limit before I go way way over? 

I raised this with the help desk technician I spoke to who got immediately very very defensive and I ended up going nowhere. 

Please, please help me understand what a "credit limit" actually is, and why you can't monitor my spending realtime, and please raise a help desk job to fix the damn text message, because that's just appalling telling people to phone 777 and then not letting them!